This internship report summarizes Binsa Thomas' organizational study at V.S.M Hospital. The hospital was founded in 1992 and has over 50 specialty doctors and 300 staff members providing affordable healthcare services. The internship provided experience in various departments, learning about the hospital's operations, management structure, and gaining practical knowledge of patient care. Key takeaways included understanding how the hospital functions and fulfilling responsibilities to patients.
This internship report summarizes Binsa Thomas' organizational study at V.S.M Hospital. The hospital was founded in 1992 and has over 50 specialty doctors and 300 staff members providing affordable healthcare services. The internship provided experience in various departments, learning about the hospital's operations, management structure, and gaining practical knowledge of patient care. Key takeaways included understanding how the hospital functions and fulfilling responsibilities to patients.
This internship report summarizes Binsa Thomas' organizational study at V.S.M Hospital. The hospital was founded in 1992 and has over 50 specialty doctors and 300 staff members providing affordable healthcare services. The internship provided experience in various departments, learning about the hospital's operations, management structure, and gaining practical knowledge of patient care. Key takeaways included understanding how the hospital functions and fulfilling responsibilities to patients.
This internship report summarizes Binsa Thomas' organizational study at V.S.M Hospital. The hospital was founded in 1992 and has over 50 specialty doctors and 300 staff members providing affordable healthcare services. The internship provided experience in various departments, learning about the hospital's operations, management structure, and gaining practical knowledge of patient care. Key takeaways included understanding how the hospital functions and fulfilling responsibilities to patients.
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INTERSHIP REPORT ON
“ORGANISTIONAL STUDY AT V.S.M HOSPITAL” SUBMITTED BY:- BINSA THOMAS PRK18MS1012 OBJECTIVE OF THE STUDY
To know the working of the organization.
To acquire the knowledge about the functioning of various departments. To know about the various healthcare services. To study the health care management and the structure. To conduct a different analysis of the organization. COMPANY PROFILE
Venniyil Dr.Sukumara Pillai Memorial (VSM) Hospital was started in the year 1992 by a visionary Dr. V.S.Viswanathan in memory of his father Dr. Sukumara Pillai who was himself one of the rare voluntary doctors working in a Leprosy Sanatorium. It has more than 50 specialty doctors and more than 300 staff members in various categories. This hospital has completed its 25 years of service. This hospital provides a 24 hr. services to the patients. Its services are very cheap and affordable to all the people nearby the hospital area. COMPANY PROFILE Cont.… Vision: “Striving to be the trusted name in caring for the patients and in advancing health care.” Mission: “To provide health care at affordable cost.” VALUES Service: We strive to anticipate and meet the needs of our patients, consultants & co-workers. Patient First: We ensure to deliver the best to all patients every day. Patient is the first priority in everything we do. Integrity: We communicate openly and honestly, build trust and conduct ourselves according to the highest ethical standards. Respect: We treat each individual, those we serve and those with whom we work, with the highest professionalism and dignity. Innovation: We embrace change and work to improve all we do in a responsible manner. Team Work: Our success is based on collective strength, cultural diversity of every one, working with open communication and mutual spirit for providing compassionate care to our patients and community. DEPARTMENTAL PROFILE MEDICAL DEPARTMENT There are 19 departments comes under this category MULTI SPECIALITY • SUPER SPECIALITY Orthopaedic • Anaesthesiology •• Nephrology Paediatric • Dermatology & Cosmetology • Urology • ENT • Gastroenterology • Gynaecology • Interventional cardiology • General & Laparoscopic Surgery • Neurology • Oncology • Ophthalmology DEPARTMENTAL PROFILE Cont.… NON-MEDICAL DEPARTMENT
HR Department Marketing Department Finance Department Service Department Administrative Department Purchase Department PORTER’S FIVE FORCE MODEL BARGAINING POWER OF SUPPLIERS High as there are so many pharmaceutical companies for them to have power over the hospital. BARGAINING POWER OF BUYERS Individual patients have low bargaining power over the hospital because most of the decision depends on the advice of doctors and other medical staffs THREAT FROM SUBSTITUTE PRODUCTS Low threats from substitute products as some people may not trust going to the other hospital RIVALRY AMONG THE EXISTING PLAYERS. High because all hospitals cost the same price and most of the time the patients will be having insurance. THREAT OF NEW ENTRANTS Low because of high investment cost, capital requirement needed to compete, advance technologies and specialized skills are needed. SUGGESTIONS
Provide more space and chairs in OP waiting room.
Provide drinking water facility in OP waiting room. Provide Wi-Fi facility in OP waiting room. Provide more CCTV cameras, for security reasons. Provide a Xerox shop inside the premises of the hospital. Provide an ATM Machine inside the hospital for the patients. LEARNING EXPERIENCE The organization study at V.S.M Hospital, Mavelikkara gave a brief idea about all the functional areas of the organization. The study helped me to understand the working of the hospital and to fulfill the duties and responsibilities towards the patients. The organizational study gave me a practical knowledge about how the people, individual and the group act and react towards the organization. I handled the reception area where all the patients used to come and register themselves for consulting the doctors. I got an opportunity to learn their hospital software i.e. UNIfA. Handling cash counter at the reception. Worked in file room.
