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    Professionalism in The Workplace

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    Eva Rigard Gilbreath
    This document discusses professionalism in the workplace. It defines what it means to be a professional versus having professionalism. It outlines how professionals are judged based on their communication, image, competence, demeanor, appearance, and behavior. Professionalism is also judged based on unwritten rules, codes of conduct, culture, and expectations. The document provides examples of professional versus unprofessional behavior and discusses maintaining a professional appearance, work ethic, verbal and non-verbal communication skills, and appropriate use of written communication and social media. It emphasizes resolving conflicts professionally by addressing issues factually and finding mutually agreeable solutions.

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    © All Rights Reserved
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    Professionalism in The Workplace

    Uploaded by

    Eva Rigard Gilbreath
    34 views22 pages
    This document discusses professionalism in the workplace. It defines what it means to be a professional versus having professionalism. It outlines how professionals are judged based on their communication, image, competence, demeanor, appearance, and behavior. Professionalism is also judged based on unwritten rules, codes of conduct, culture, and expectations. The document provides examples of professional versus unprofessional behavior and discusses maintaining a professional appearance, work ethic, verbal and non-verbal communication skills, and appropriate use of written communication and social media. It emphasizes resolving conflicts professionally by addressing issues factually and finding mutually agreeable solutions.

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    Professionalism in the Workplace

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    This document discusses professionalism in the workplace. It defines what it means to be a professional versus having professionalism. It outlines how professionals are judged based on their communication, image, competence, demeanor, appearance, and behavior. Professionalism is also judged based on unwritten rules, codes of conduct, culture, and expectations. The document provides examples of professional versus unprofessional behavior and discusses maintaining a professional appearance, work ethic, verbal and non-verbal communication skills, and appropriate use of written communication and social media. It emphasizes resolving conflicts professionally by addressing issues factually and finding mutually agreeable solutions.

    Copyright:

    © All Rights Reserved
    Download as PPTX, PDF, TXT or read online from Scribd
    Download as pptx, pdf, or txt
    34 views22 pages

    Professionalism in The Workplace

    Uploaded by

    Eva Rigard Gilbreath
    This document discusses professionalism in the workplace. It defines what it means to be a professional versus having professionalism. It outlines how professionals are judged based on their communication, image, competence, demeanor, appearance, and behavior. Professionalism is also judged based on unwritten rules, codes of conduct, culture, and expectations. The document provides examples of professional versus unprofessional behavior and discusses maintaining a professional appearance, work ethic, verbal and non-verbal communication skills, and appropriate use of written communication and social media. It emphasizes resolving conflicts professionally by addressing issues factually and finding mutually agreeable solutions.

    Copyright:

    © All Rights Reserved
    Download as PPTX, PDF, TXT or read online from Scribd
    Download as pptx, pdf, or txt
    of 22

    Professionalism in the Workplace

    Activity: Pet Peeves

    2
    Learning Objectives

    • Know the difference between a professional and professionalism.


    • Define the characteristics of a professional.
    • Learn the ways that professionalism is judged.
    • Understand how unprofessional behavior impacts work
    situations.
    • Understand how to positively resolve conflict.
    Professional vs. Professionalism

    Professional:
    A person who is an
    expert at his/her job.

    Professionalism:
    A specific style of
    behavior at work
    How are you judged as a Professional?

    Communication Image Competence

    Demeanor Appearance Behavior

    Attitude Engagement
    How is Professionalism Judged?

    • Unwritten rules
    • Code of conduct
    • Culture
    • Expectations and
    standards
    • One’s personal
    values
    Activity: Professional vs. Unprofessional
    Professional vs. Unprofessional

    Unprofessional
    Professional

    • Trustworthy • Unresponsive
    • Honest • Quick to Blame
    • Skilled • Not keeping promises
    • Courteous • Political
    • Reliable • Being “fake”
    • Considerate • Putting profit ahead of
    • Dependable customer needs
    • Cooperative • Poor Communication
    • Committed • Lying and Stealing
    • Not give 100%
    • Thin Skinned
    Personal Appearance

    Business Casual Dress Code


    • Clothes Pressed & Clean
    • Avoid Hats, Flip Flops, Beach Shoes
    • No tears, rips, holes, words
    • No excessive skin showing
    • Excessively high heels

    Hair/facial hair
    Personal Freshness
    Posture
    Professional Work Ethic

    Preparedness

    • Research and Pre-work


    • Time Management & Organization
    • Meeting Deadlines

    Attendance

    • Absenteeism
    • Tardiness
    • Punctuality

    Engagement

    • Accountability
    • Positive Attitude
    • Discretionary Effort
    Verbal & Non-Verbal Communication

    Verbal Non-Verbal
    • Tone • Body Language
    • Word Choice • Facial Expression
    • Speech Patterns • Eye Contact
    • Speaking over • Firm Handshake
    others • Rolling Eyes
    • Volume • Distractions
    Written Communication
    Congrats on receiving your CPA. I’m sure you’ll make CFO any day now.

    I’m busy doing jack. Went to a nice 2hr sushi lunch today. Spent the rest
    of the day answering emails and chatting with people. Unfortunately, I
    actually have work to do – which means I need to peruse the documents
    and not be a *((*%%*.

    So, yeah, Corporate Love hasn’t worn off yet…just give me time.

    JL Blank
    Summer Associate
    Crieps and Crawls
    4 Times Square
    New York, NY
    Written Communication

    • Use it as a business tool.


    • Use appropriate spelling & grammar.
    EMail • Avoid acronyms, especially texting “slang”
    (LOL, LMAO, etc.)
    • Do not use foul language (symbols do not
    change the meaning!).
    IM • use appropriate capitalization and
    punctuation
    • DO NOT USE ALL CAPS
    • Know the difference between To:, CC: and
    Text BCC:
    • Be selective with “REPLY ALL.”
    Discussion: Social Media

    Useful
    Business
    Tool
    or
    Dangerous?
    Inappropriate Internet Usage

    • Netflix
    • Dating Sites
    • Gambling Sites
    • File Sharing Sites (Limewire, Frostwire, etc.)
    • Nudity
    • Profanity
    • Sites that can be perceived as offensive by others
    • Excessive/disruptive usage
    Your Mom Doesn’t Work Here!

    Clean up your mess.


    Do not eat someone else’s food.
    Make a new pot of coffee!

    • Take your food out of the


    Microwave promptly.
    • Don’t monopolize the fridge.
    Friendships, Chatter & Gossip
    Diversity
    Meeting Effectiveness
    Activity: Impact of Unprofessional Behavior
    Keys to Professionalism

    Character Counts

    Energy & Attitude

    Pursuit of Excellence

    Competency in Field

    Code of Conduct
    Positive Resolution

    Do Don’t
    Understand that conflicts are inevitable Focus on personality traits that can’t be changed

    Interrupt
    Address conflict quickly

    Attack
    Focus on the Problem not the Person
    Disregard the feelings of others
    Be open to solutions
    Avoid the conflict
    Acknowledge how others are feeling
    Allow emotions to take over the conversation

    Listen Actively Impose personal beliefs or values

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