t his d e c k

How to use c hn olo g ies sales

Te
is to b e u sed by Dell o r P o w erScale to
de ck e s f
• The
na ls to pre sent servic
professio
customers.
e d f ro m customers
• NDA requir
s
d: s, just slide
• If left behin s m ust not in c lud e n ote
it ho ut notes
c o pie a nd w
– Printed us t be in pdf fo
rm
co p ie s m
– Electronic
sections

e r e m ov ed
• This sl i de mus t b

Internal Use - Confidential of124 © Copyright 2020 Dell Inc.

 Dell Technologies Services
for Dell EMC PowerScale
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June, 2020
© Copyright 2020 Dell Inc.
 The new Dell EMC PowerScale Family 

All Flash Hybrid Cloud

F800 | F810 H400 | H500 | H5600 |

H600

ARCHIVE
PowerScale F600 All-NVMe

MULTI-CLOUD / NATIVE CLOUD

PowerScale F200 All-Flash A200 | A2000 Azure, AWS, Google

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 Dell Technologies Services | PowerScale
Ultimate choice and flexibility throughout the life of your system

ProDeploy
Enterprise Data ProSupport Account
Residency
Suite Migration Enterprise Management
Services
& Data Mgmt. Services Suite Services
Add-ons

Planning and
Move data Speed adoption Get ahead Trusted
installation of
efficiently with with hands-on of problems guidance
hardware & data
minimal technology before and technical
management SW
disruption expertise they happen expertise
configuration

With data-driven technologies to connect and manage your service experience

Consulting Services | Education Services | Managed Services
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 Enterprise Services for Dell EMC PowerScale
Summary of standardized services

Deployment Support
Service • ProDeploy Plus for Enterprise • ProSupport Plus for Enterprise
Offers for ProDeploy for Enterprise • ProSupport
PowerScale • Basic Deployment
with OneFS

• ProDeploy, ProDeploy Plus add-ons • Account Management

for Data Management • Service Account Manager
Additional • Residency • Technical Account Manager
• Designated Support Engineer
Services • Data Migration
• Keep your Hard Drive
• Data Erasure
• Additional Deployment Time

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 ProDeploy Enterprise Suite
Technical expertise you can count on

Basic Deployment ProDeploy ProDeploy Plus

• Onsite hardware installation • Single point of contact for project • 24x7 installation and onsite
during business hours management system software configuration
– Includes nodes and back-end • Implementation planning
cluster switches
• In-region, single point of contact
• 24x7 onsite hardware installation
for project management
• Packaging disposal • 24x7 remote installation
configuration of system and • 30-days of post-deployment
OneFS* assistance
– I/O optimization and data protection
– SmartConnext
• Training credits for Dell
– Access Zones and Auth Providers Technologies Education
– Shares and Exports
Services
• Authentication and access
• Up to 5 shares or exports
• Connectivity

*Remote Dell EMC code upgrades

Certified Engineers with Expert planning and design
available for customers with ProSupport
MC and ProSupport Plus MC and NBD PowerScale expertise of storage architecture
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 ProSupport Enterprise Suite
Technical expertise you can count on

ProSupport ProSupport Plus

• 24X7 remote technical support The features of ProSupport and:

• Hardware and software support • Assigned Technology Services Manager
• Onsite hardware support: Next Business day or 4hr • Priority access to specialized support experts
mission critical
• Automated, proactive and predictive support
• 3rd party collaborative assistance
• • Semiannual system maintenance
Automated issue detection and proactive case
creation
• Self-service case initiation and management
• Access to software updates

System software code upgrades can be performed remotely by Dell EMC and are included
in all ProSupport with mission critical option and ProSupport Plus with any option

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 Connectivity with SupportAssist Enterprise
Support technology for your Dell EMC devices

Enhance your support experience

with secure connectivity
 Proactive, automated issue detection, case
creation and notification

 Remote issue resolution

 Best-in-class security from onboarding to

resolution

Choose your path to connectivity

Manage your connected devices all in one place. Connect to SupportAssist Enterprise 4.0.5
or SRS 3.38.
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 ProDeploy, ProDeploy Plus add-on services 
We configure your data management requirements so you can focus on business growth

2019 Forrester Research

What are they? survey of IT managers**
• ProDeploy and ProDeploy
Plus add-on services for Use IT providers to
PowerScale One FS
software sold at POS or APOS*
70% deploy new technologies
more quickly*
• Services to configure data
management features, sold in Say services from IT
bundles or as standalone offers
Benefits: 72% providers help organizations
manage spike in demand
• Choice and flexibility for IT expertise
• Expert deployment
• Internal IT training, expertise and Think deployment services
resources can focus on growth
initiatives
80% allow IT staff to spend
more time on innovation

*Add-on services only available for ProDeploy or

** 2019 Forrester survey of IT managers. Thought
ProDeploy Plus entitlements. Must also buy
Internal Use - Confidential Leadership Paper commissioned by Dell EMC of924 © Copyright 2020 Dell Inc.
coterminous support contract for the software
 ProDeploy, ProDeploy Plus add-on services
Summary of features included in each add-on service offer, unique to Power Scale

Advanced Feature or
OneFS SW Feature SyncIQ Enterprise Advanced
with Design Workload
SyncIQ   
SnapshotIQ   

SmartQuotas   
Any single
SmartPools   service
CloudPools  
WORM
2 Days design time 
Other software configured with all add-on services
DataIQ
Alerts and SRS
Smart DeDupe
RBAC
NDMP

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1024 © Copyright 2020 Dell Inc.
 SyncIQ
Benefit: Protects customer’s data from catastrophic events

Add-on Service: ProDeploy, ProDeploy Plus Add-on for PowerScale SyncIQ

Use Case Data replication*

Features SyncIQ

PowerScale SyncIQ Creates asynchronously Configuration of up to 5

replicated copy of part  SyncIQ policies.*
Description or all the file system on
a second PowerScale
or Isilon cluster

*Add-On also includes optional configuration of NDMP, SmartDedupe and DataIQ.

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 Enterprise bundle
Benefit: Configures essential OneFS data management features for user file share
applications

Add-on Service: ProDeploy, ProDeploy Plus Add-on for PowerScale Enterprise Bundle

Use Case Snapshots and quotas*

Features SnapshotIQ SmartQuotas

• SnapshotIQ Provides a means for Allow the administrator

• SmartQuotas scheduling on-cluster, to limit the size of user
Description point-in-time copies of or team filesystem
all or part of the stored shares on the cluster 
data

*Add-On also includes optional configuration of NDMP, SmartDedupe and DataIQ.

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 Advanced Bundle
Benefit: Configures all of the features necessary to unlock the full potential of OneFS data
management
Advanced Bundle
Add-on Service: ProDeploy, ProDeploy Plus Add-on for PowerScale Advanced Bundle

Use Case Snapshots, quotas, pools and replication*

Features SmartPools CloudPools

• SnapshotIQ Tiering solutions that Tiering solutions that

• SmartQuotas create policies to move create policies to move
Description • SmartPools data among node data among private or
• CloudPools groups on a cluster public clouds
• SyncIQ.*

*Add-On also includes optional configuration of NDMP, SmartDedupe and DataIQ.

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 Advanced Bundle With Design
Benefit: Helps identify the data management features to be configured and the specific configurations
needed to achieve the desired end result.

ProDeploy, ProDeploy Plus Add-on for PowerScale Advanced Bundle

Add-on Service: with Design

Use Case Advanced Bundle features plus design time

Features Two additional days of

design time
• SnapshotIQ from our most Ideal for customers with
• SmartQuotas experienced complex file
Description • SmartPools PowerScale solutions management strategies
• CloudPools architects
• SyncIQ.*
• +2 days design time

*Add-On also includes optional configuration of NDMP, SmartDedupe and DataIQ.

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 Feature or Workload
Benefit: Ultimate flexibility in service offerings

Add-on Service: ProDeploy, ProDeploy Plus Add-on for PowerScale Feature or Workload

Use Case Add any single feature or an additional zone

Features Configures any single SmartLock/WORM

feature
• SnapshotIQ Configures operation in
• SmartQuotas • Ideal for customers “compliance mode”,
Description • SmartPools that need to add where data is written to
• CloudPools functionality to the cluster only once,
• SyncIQ.* existing clusters but read many times
• SmartLock/WORM • Including SmartLock (WriteOnceReadMany)

*Add-On also includes optional configuration of NDMP, SmartDedupe and DataIQ.

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 Data Migration Services
Migrate data efficiently, securely and with minimal disruption

What are they?

• Project manager and experts
design and execute migration plan
• Tools, methodologies and global
best practices to move file data
securely and efficiently from Dell
EMC and third-party vendor
storage to new infrastructure 
Benefits:
• Realize faster time to value
• Maintain data integrity
• Keep internal IT staff focused on
business priorities

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 Data Migration Services
Migrate data efficiently, securely and with minimal disruption

Dell EMC or 3rd

party storage
Power Scale Benefits
• Expertise: from global best
practices
• Methodology: planning,
design, procedures, execution
and reporting
• Accuracy, security: data
integrity and transfer security

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 Residency Services
Expertise, skills and insights to help you transition to PowerScale

What are they?

• Dell Technologies professionals certified
on Dell EMC storage portfolio
• Selected to fit your needs
• Backed by Dell Technologies’ engineering,
IP, knowledge bases and tools
Benefits:
• Improved technology adoption,
performance and utilization
• Lower IT service deliver costs
• Increased staff efficiency

Improved adoption & Improved technology Lowered IT service Increased staff

technology utilization performance by delivery costs by efficiency by
by
56%* 53%* 46%* 49%*
Internal Use - Confidential * Source: © 2018 IDC Research of
1824 © Copyright 2020 Dell Inc.
 Residency Services
Expertise, skills and insights to help you transition to PowerScale

Dell EMC
Certifications Additional Technical skills
Expertise
• PowerScale  Dell EMC Proven Professional: • NAS Replication & Disaster Recovery
• Isilon • Isilon Implementation • Object Application Data Access
Engineer • DobiMigrate, ECSSync, EMCopy,
• ECS
• ECS Solution Architect Rsync, IsiVolCopy
• Expert Isilon/Power Scale
solutions
• Performs advanced configuration of • Administers object storage for application and
archive tiers
Activities at PowerScale, Isilon and ECS clusters
• Assists in consolidating workloads as • Sets up reports to monitor PowerScale, Isilon
a customer the customer transitions from a third and ECS cluster performance
site: party multiple filer system to a single • Shares best practices on PowerScale, Isilon and
PowerScale or Isilon filesystem ECS product enhancements and upgrades 

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1924 © Copyright 2020 Dell Inc.
 Account Management Services
Select the right experts to fit your unique needs

What are they?

• Specialized account managers who
provide deep expertise in different
areas:
• Support operations
• Specific technical areas
• Troubleshooting
Benefits:
• Deep expertise where you need it,
when you need it
• Improved system availability and
optimization
• Resolution of complex technical
requirements

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2024 © Copyright 2020 Dell Inc.
 Account Management Services
Select the right experts to fit your unique needs

Service Account Manager Technical Account Manager Designated Support

(SAM) (TAM) Engineer (DSE)
Support Operations Expert Power Scale technical expert PowerScale troubleshooting
• Central point of contact • Proactive technical guidance expert
• Proactive support guidance • Focused on a specific • Highly technical with in-depth
knowledge of your PowerScale
• 24x7 escalation management technology area within your environment
throughout your enterprise Dell EMC portfolio
• Available 24X7

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2124 © Copyright 2020 Dell Inc.
 Consulting Services
Maximizing on PowerScale investment

When to consider Dell Technologies

Consulting Services:

• If PowerScale deployment is part of a

larger edge computing initiative and
you are trying to understand
implications for datacenter strategy.

• If you need help understanding and

analyzing the data stored in a
PowerScale system or datacenter

• If it is part of a larger cloud initiative,

ProConsult advisory can you help think
through multi-cloud strategies

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 Managed Services | delivering storage outcomes
Managed Services for Google Cloud or PowerScale in your data center

Monitor Operate Optimize

Ensure HW / SW Maintain daily operational Optimize mission critical

availability and performance activities for optimal health of investment, manage capacity
meet predefined SLAs environment, efficient and reduce costs
operations and governance

End-to-end monitoring and Over 15 years of industry Optimizing operations for your
management of your storage experience operating customer environment, maintaining peak
infrastructure; now including storage and IT environment performance and achieving
PowerScale outcomes based on your
business needs

Customers see measurable value in days / weeks vs. months

Internal Use - Confidential of
2324 © Copyright 2020 Dell Inc.
 Education Services
Maximizing on PowerScale investment – targeting applications and maximizing automation

What are they?

• State-of-the art training and
certification programs for
PowerScale
• Instructor-led classroom
• Virtual classroom
• On-demand courses
• Labs
• Blended learning
Benefits:
• Keep internal staff up to date and
certified on latest technologies
• Improve IT staff efficiency
• Maximize infrastructure utilization

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2424 © Copyright 2020 Dell Inc.
 Dell Technologies On Demand
Wide range of consumption models and flexible payment solutions

ORNAGE
PURPLE
BLUE

FREEDOM ULTIMATE PREDICTABLE

OF CHOICE FLEXIBILITY OUTCOMES

Internal Use - Confidential of

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 THANK YOU

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 Back-up slides

Internal Use - Confidential of

2724 © Copyright 2020 Dell Inc.
 Up to 49%
Fewer support calls in the first 90 days 1

Up to 66%
Faster time to deploy2 ProDeploy
Enterprise Suite
Up to 82%
Less project-planning time2 Help customers experience a
faster path to productivity with
Over 1,600 certifications less time and effort and a more
held by Dell EMC and partners personalized experience

Keep up with daily demands and

make life easier for IT administrators.
1
Based on a July 2017 internal analysis of support data from Feb. 2016 through June 2017 for Dell EMC PowerEdge, Dell EMC Networking,
and Dell EMC SC/SCv, PS/PowerVault Storage devices. Actual results may vary. 2Based on July 2019 Principled Technologies Test Report
commissioned by Dell EMC comparing in-house deployment vs. Dell EMC ProDeploy Plus for Enterprise deployment service for Dell EMC
Dell EMC Unity 300m Dell EMC Unity 350F and Dell EMC Integrated Data Protection Appliance DP440

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2824 © Copyright 2020 Dell Inc.
 Up to 21%
fewer service requests

Up to 19%
fewer critical service requests
ProSupport Plus
for Enterprise Up to 70%
faster response to any service request

 Proactive and predictive

support for critical Up to 69%
faster resolution of any service request
systems
Over 96%
overall customer satisfaction

Based on a September 2019 internal analysis of service requests from August 2017 to August 2019 for Dell EMC Storage and
Data Protection products comparing service requests for products with ProSupport Plus for Enterprise vs. products without it.
Actual results may vary.

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2924 © Copyright 2020 Dell Inc.
 Intelligent insights into your infrastructure CloudIQ
CloudIQ makes it easy to determine the health of your systems DataIQ

10x 16x
faster to predict capacity faster to identify
approaching/almost fill Proactive Monitoring & HA problems
Predictive Analytics

REDUCE RISK PLAN AHEAD IMPROVE PRODUCTIVITY

Identify and avoid issues to Anticipate business needs Single pane of glass
expedite trouble-shooting and avoid outages view of data center

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 Intelligent insights into your data CloudIQ
DataIQ makes it easy to find data faster DataIQ

Included with PowerScale Discover | Understand | Act

No additional purchase Tag, track, analyze and report on data.
required for Dell EMC products Act on unique insights by moving data
where it’s needed.

EDGE CORE CLOUD

PowerScale ECS 3rd Party & Cloud

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 Thank you

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