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    MOD Pizza: A Winning Recipe?

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    RahulMotipalle
    MOD Pizza faces challenges in scaling its culture while pursuing profitability. It balances empowering employees with implementing control systems. MOD's culture is employee-centric with no formal dress code or rule book, allowing tailored service and giving away free products. Belief, boundary, diagnostic, and interactive control systems are used. MOD creates value through excellent customer service and pursues performance excellence while respecting individuals. Competitive advantages include its culture while challenges include scaling that culture profitably.

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    MOD Pizza: A Winning Recipe?

    Uploaded by

    RahulMotipalle
    453 views13 pages
    MOD Pizza faces challenges in scaling its culture while pursuing profitability. It balances empowering employees with implementing control systems. MOD's culture is employee-centric with no formal dress code or rule book, allowing tailored service and giving away free products. Belief, boundary, diagnostic, and interactive control systems are used. MOD creates value through excellent customer service and pursues performance excellence while respecting individuals. Competitive advantages include its culture while challenges include scaling that culture profitably.

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    MOD Pizza faces challenges in scaling its culture while pursuing profitability. It balances empowering employees with implementing control systems. MOD's culture is employee-centric with no formal dress code or rule book, allowing tailored service and giving away free products. Belief, boundary, diagnostic, and interactive control systems are used. MOD creates value through excellent customer service and pursues performance excellence while respecting individuals. Competitive advantages include its culture while challenges include scaling that culture profitably.

    Copyright:

    © All Rights Reserved
    Download as PPTX, PDF, TXT or read online from Scribd
    Download as pptx, pdf, or txt
    453 views13 pages

    MOD Pizza: A Winning Recipe?

    Uploaded by

    RahulMotipalle
    MOD Pizza faces challenges in scaling its culture while pursuing profitability. It balances empowering employees with implementing control systems. MOD's culture is employee-centric with no formal dress code or rule book, allowing tailored service and giving away free products. Belief, boundary, diagnostic, and interactive control systems are used. MOD creates value through excellent customer service and pursues performance excellence while respecting individuals. Competitive advantages include its culture while challenges include scaling that culture profitably.

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    MOD Pizza: A winning Recipe?

    Key issues..

    • How to scale a culture, which is often more complex than scaling a


    company’s physical footprint

    • It forced us to think can an organisation be both for –profit and also


    seek to achieve a social goal, particularly when the social goal's
    benefit to the business is hard to quantify in terms of financial returns
    or other metrics.
    • How are Scott and Ally creating value at MOD Pizza?
    • What are the competitive advantages of MOD Pizza?
    • What challenges MOD Pizza face? Develop an action plan
    Culture
    • Employee centric
    • No formal dress
    • No rule book
    • Tailor-made service
    • Employees can give away free products to customers
    Balancing empowerment with control system
    Belief Boundary
    Core Risks to be Systems
    Systems avoided
    Values

    Business
    Strategy

    Critical
    Strategic
    Performance Diagnostic
    Interactive Uncertainties Variables Control
    Control
    Systems
    Systems
    Diagnostic Control

    • Goal setting
    • Constant monitoring
    • Connected to reward
    Belief Systems

    • Companies have used beliefs systems for years in an effort to articulate the
    values and direction that senior managers want their employees to embrace

    • Typically, belief systems are concise , value-laden and inspirational

    • How the organization creates value (Best customer service in the world), the
    level of performance the organization strives for (pursuit of excellence), and
    how individuals are expected to manage both internal and external
    relationships(respect for the individual)
    Boundary Systems

    • Ask yourself the question, if I want my employees to be


    creative , am I better off telling them what to do or telling
    them what not to do?

    • Telling people what to do by establishing standard operating


    procedures and rule books discourages the initiatives and
    creativity unleashed by empowered employees

    • Telling them what not to do allows innovation, but within


    clearly defined limits.
    Interactive Control

    • Interactive control systems focus on constantly changing information that senior managers consider
    potentially strategic
    Model

    Service-profit chain theory


    • Employees -> Customers -> Shareholders/owners
    Nadler & Tushman’s Congruence Model
    • Strategy
    • Structure
    • Hierarchy
    • Dispersion
    • Critical Task
    • Culture
    • Organisational Systems/ Processes
    • Hiring
    • Performance Management
    • Training & Development
    Larry E Greiner’s
    “Five phases of growth”

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