Letter Writing 2 - Formal Letter

WRITE A FORMAL
LETTER
A sample letter
Dear Sir or Madam,
I am writing to complain about a digital clock radio that I bought from Designers
Electronics in Grafton Street in Dublin three months ago.
I bought the radio as a present for a friend. It worked perfectly for a few days but
then some problems started. It can only tune in to a few radio stations instead of
hundreds. I cannot switch the night light on and off. The alarm clock does not
work either. As a result, my friend was late for work.
When I returned the clock radio to the shop, the shop assistant was extremely
unfriendly and refused to repair it or give me a refund.
I would be grateful if your company could repair the digital clock radio for me. It
this is not possible, I would like a full refund so that I could buy something else for
my friend.
I look forward to hearing from you shortly.
Yours faithfully,
Read the letter and answer the questions.
1. What is the relationship between the letter’s writer and recipient?
 They are a customer and a shop owner. They don’t know each other.
2. What does the writer do in the letter?
 He makes a complaint about a product and service.
3. What are his problems?
 The clock radio he bought didn’t work and he got poor service at the
shop.
4. What does he want the recipient to do?
 He wants the shop to repair the clock or give his money back.
WRITING A FORMAL LETTER
A formal letter should have the following parts:
1. An appropriate greeting: Dear Sir/ Madamn; Dear Mr. Brown;
2. An Introduction: the reason why you are writing.
3. The Body: develop the subjects
4. A final paragraph: a closing remark
5. An appropriate ending: Yours faithfully/sincerely + full name
Yours faithfully Yours sincerely
- dùng khi không biết tên người - dùng khi bạn đã biết người nhận là
nhận là ai. ai rồi, tên gì.
Dear Sir/Madam, Dear Miss Smith,
………. …….
Yours faithfully, Yours sincerely,
Greeting Introduction
Body
Final
paragraph
Ending
Types of formal letters
- Letter of request
- Letter of advice
- Letter of complaint
- Letter of apology
- Letter of application
- Letter of compliment (thank-you letter)
Formal vs Informal letter
Informal letter Formal letter
Recipient friends, family members employers, teachers, people we don’t
know
Beginning . Dear + first name . Dear + Sir/Sirs/Madam
Mr./Mrs. + family name
Ending . Bye . Yours sincerely (if you know the name of
.Cheers the person you are writing to).
. See you .Yours faithfully ( if you don’t know the
. Love (…) name).
Language . You may use contraction (eg. . do not use contraction (I am, I do not….)
I’m, I don’t) . avoid direct questions. Use “would like”
. Use direct questions: “Do you instead. “I would like to ……”
remember?” “ Why don’t you?”
Structure 1st paragraph: say why you are writing;
Main body: divide it into paragraphs (use a paragraph for each idea; do not
include unnecessary information);
Last paragraph: include closing remarks.
PRACTICE A–C–D–G–F–E-B
B. I look forward to your
Practice 1: Order the following parts of a letter reply.
Yours faithfully,
A. Dear Sir/Madam,
D. Firstly, your waiters and waitresses
apparently ignored us. We had a long time
C. I am writing to complain waiting for the menu. Despite your five-star
about the meal that my restaurant, the staff just spoke French, which
friends and I had in your made us confused.
restaurant on the 19th of
July.
F. Finally, all your dishes were more expensive
than their usual prices. On the menu, the French
E. I hope that you will seriously dumplings’ price was only $2, but it was $4 on
consider our complaint and give us a the bill.
reasonable explanation.
Additionionally, you must repay $500 - G. Besides, one of the dishes, the beef, was
the amount we have spent on the undercooked. Though it was extremely salty and
medical services. spicy. Also, the dish later made all of us have
stomach aches.
Practice 2
1. I / write / complain / meal / your / restaurant.
 I am writing to complain about our meal at your restaurant.
2. I / write / you / complain / bad / experience / I / have / your / restaurant.
 I am writing to you to complain about the bad experience I had at your
restaurant.
3. I / write / express / dissatisfaction / about / service / at / your / Eden Hill
restaurant / Saturday / 14th January.
 I am writing to express my dissatisfaction about the service at your Eden
Hill restaurant on Saturday 14th January.
4. I/ write / express / dissatisfaction / service / I / received.
 I am writing to express my dissatisfaction about the service I received.
5. I / write / give / details / dissatisfaction / at / Sumo BBQ restaurant / which
/ I / booked / 18th August.
 I am writing to give details about my dissatisfaction at the Sumo BBQ
which I booked on 18th August.
Practice 2
6. I/ hope/ you/ seriously/ consider/ problem.
 I hope you will seriously consider my problem.
7. I/ grateful/ if/ you/ give/ refund.
 I would be very grateful if you could give me a refund.
8. I / look / forward / your / reply.
 I look forward to your reply.
9. I / look / forward / your / reply / resolution / my / problem.
 I look forward to your reply for a resolution to my problem.
10. If/ need/ further/ information/ contact/ me.
 If you need any further information, please contact me.
Write a complaint letter to one of the following situation.
Situation 1 Situation 2
You had a terrible meal at a You have bought a new mobile
restaurant. Write letter to the phone but it didn’t work properly.
restaurant manager to You took it back the shop but got
complain about the food and bad service. Write a letter to the
the service. shop owner to make a complaint.

Letter Writing 2 - Formal Letter

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WRITE A FORMAL

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