Chapter 8: Printers: Instructor Materials

Chapter 8: Printers
Instructor Materials
IT Essentials v7.0
Chapter 8: Printers
IT Essentials 7.0 Planning Guide
© 2016 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 3
Chapter 8: Printers
IT Essentials v7.0
Chapter 8 - Sections & Objectives
 8.1 Common Printer Features
• Describe characteristics and capabilities of printers.
• Identify printer connectors and ports.
 8.2 Printer Type Comparison
• Explain the parts and characteristics of inkjet printers.
• Explain the parts and characteristics of laser printers.
• Explain how laser printers operate.
• Explain the parts and characteristics of thermal printers and impact printers.
• Explain the characteristics of virtual printers.
• Explain the parts and characteristics of 3D printers.
Chapter 8 - Sections & Objectives (Cont.)
 8.3 Installing and Configuring Printers
• Install and update the device driver, firmware, and RAM for the printer.
• Explain how to configure settings on a printer.
• Explain how to optimize printing performance.
 8.4 Sharing Printers
• Explain how to configure printer sharing.
• Configure printer sharing using a print server.
• 8.5 Maintaining and Troubleshooting Printers
• Explain vendor guidelines and the importance of appropriate operational environments for
printers.
• Implement preventive maintenance on an inkjet printer.
Chapter 8 - Sections & Objectives (Cont.)
• 8.5 Maintaining and Troubleshooting Printers (cont.)
• Implement preventive maintenance on a laser printer.
• Explain how to perform preventive maintenance on a thermal printer.
• Explain how to perform preventive maintenance on an impact printer.
• Explain how to perform preventive maintenance on a 3D printer.
• Explain the six steps of the troubleshooting printers.
• Describe common problems and solutions for printers.
8.1 Common Printer
Features
Characteristics and Capabilities
Characteristics of Printers
Printer Speed, Quality, and Color
 Speed and Quality
• Speed – measured in pages per minute (ppm)
• Quality – measured in dots per inch (dpi)
 Color
• Cyan, magenta, and yellow (CMY)
• Black for inkjets is the base or key color
Reliability and Total Cost of Ownership
 Warranty
 Scheduled servicing
 Mean time between failures (MTBF)
 Total cost of ownership (TCO)

• Initial purchase price
• Cost of consumable supplies
• Price per page
• Pages per month
• Maintenance costs
• Warranty costs
Automatic Document Feeder
 Automatic Document Feeder (ADF)
• Used with some laser and inkjet models
• Feeds paper into the printer
• Might provide collation (ordering of pages)
8.2 Printer Type Comparison
Inkjet Printers
Inkjet Printer Characteristics
 Easy to use
 Cheaper than laser printers
 Advantages
• Low cost
• High resolution
 Disadvantages
• Some nozzles prone to clog
• Cartridges can be expensive
• Ink can be wet after printing
Inkjet Printers
Inkjet Printer Parts
Print Head
Carriage/Belt
Roller
Ink Cartridge/
Duplexing Paper
Assembly
Feeder
Laser Printers
Laser Printer Characteristics
 Advantages
• Low cost per page
• High PPM
• High capacity
• High quality
• Fast (uses a laser beam or LEDs to create an
image)
• Print comes out dry
 Disadvantages
• High initial cost
• Toner cartridges can be expensive
Laser Printers
Laser Printer Characteristics
Transfer
Roller Pickup
Rollers
Imaging Drum
Fuser Duplexing
Assembly Assembly
Toner © 2016 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 25
Cartridge
Laser Printing Process
How Laser Printing Works
7 Steps of the Laser Printing Process
1. Processing – Convert data into a printable form
2. Charging – drum is conditioned for new image
3. Exposing – write the image to the drum using a laser

beam
4. Developing – toner is applied to the image on the drum
5. Transferring – As the paper rolls through, the image is

transferred to the paper due to a charge applied to the
paper
6. Fusing – Heat and pressure are applied to the paper
7. Cleaning – Excess toner removed from the drum
Thermal Printers and Impact Printers
Thermal Printer Characteristics
 Thermal printers are used in retail as part of a cash
register system and within older fax machines.
 Heat from the print head makes the image on the paper.
 Advantages
• Last a long time due to few moving parts
• Quiet
• No cost for ink or toner
 Disadvantages
• Thermal paper is expensive and must be stored at room
temperature
• Images on thermal paper degrade over time, are poor
quality, and cannot be in color
Thermal Printers and Impact Printers
Impact Printer Characteristics
 Impact printers – dot matrix and daisy wheel
 Have print heads that strike an inked ribbon with a

specific number of pins
• Higher number of pins means better quality
 Advantages
• Ribbons are less expensive supplies than other types
• Can use regular paper or continuous feed paper
• Can print carbon copies
 Disadvantages
• Noisy
• Graphics are low-resolution
• Limited color capabilities
Virtual Printers
Virtual Printer Characteristics
 Print to file
 Print to PDF
 Print to XPS (XML Paper Specification)
 Print to image (such as .JPG or .TIF)
Virtual Printers
Cloud Printing
 Sends a print job to a remote printer somewhere on the network.
 Some printing companies have software that can send print jobs to their closest location.
 Google Cloud Print allows you to connect your printer to the web and you can send something to
your own printer no matter where you are located.
3D Printers
3D Printer Characteristics
 Used to create three dimensional
objects
 Use plastic filament or other media to
create the object
3D Printers
3D Printer Parts
Feeder Axis
Filament
Print Bed
Hotend © 2016 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 32
Nozzle
8.3 Installing and Configuring
Printers
Installing and Updating a Printer
Installing a Printer
 Follow manufacturer’s instructions.
 Remove all packing material and keep if a return is

needed.
 Sometimes the printer driver is installed before the
printer is connected to the computer.
 Connect the cable to the printer and computer or
connect the network cable.
 Attach power cord.
Lab - Install a Printer
In this lab, you will install a printer. You will find, download, and update the driver and the
software for the printer.
Test Printer Functions
 Test all functions
including
• Double-sided documents
• Different paper trays
• Grayscale and color
• Draft mode
• Collation
Configuring Options and Default Settings
Common Configuration Settings
Optimizing Printer Performance
Software Optimization
 Use the print driver software to

• Configure print spool settings
• Calibrate the printer (color)
• Set paper orientation
Optimizing Printer Performance
Hardware Optimization
 Firmware
 Printer memory
8.4 Sharing Printers
Operating System Settings for Sharing Printers
Configuring Printer Sharing
 Those who connect to the
shared printer must have the
correct print driver.
• Windows can do this
automatically
Wireless Printer Connections
 Bluetooth
• Pairing between computer and
printer
 Wi-Fi
Lab – Share a Printer in Windows
In this lab, you will share a printer, configure the printer on a networked computer, and print a test
page from the remote computer.
Print Servers
Purposes of Print Servers
 Provide client access to print
resources
 Administrate print jobs by storing
them in a queue
 Provide user feedback
Print Servers
Software Print Servers
 Use print server software.
 Disadvantages
• Sharing a printer might cause slow
downs.
• If the computer sharing the printer is
down, the printer is unavailable to
others.
Print Servers
Hardware Print Servers
Print Servers
Dedicated Print Servers
 Powerful processor
 Adequate storage space for

queued documents
 Adequate memory
8.5 Maintaining and
Troubleshooting Printers
Printer Preventive Maintenance
Vendor Guidelines
 Refer to the printer’s documentation.
 Follow recommended maintenance

processes and instructions.
 Some manufacturers sell
maintenance kits.
Inkjet Printer Preventive Maintenance
Video Demonstration – Inkjet Printer Preventive Maintenance
Inkjet Printer Preventive Maintenance
Lab – Perform Preventive Maintenance on an Inkjet Printer
In this lab, you will perform preventive maintenance on an inkjet printer. Note:
The lab instructions are for general reference only. Refer to the manufacturer’s
printer manual for instructions to perform preventive maintenance on your inkjet
printer model.
Laser Printer Preventive Maintenance
Video Demonstration – Laser Printer Preventive Maintenance
Laser Printer Preventive Maintenance
Lab – Perform Preventive Maintenance on a Laser Printer
In this lab, you will perform preventive maintenance on a laser printer.
Note: The lab instructions are for general reference only. Refer to the
manufacturer’s printer manual for instructions to perform preventive maintenance
on your laser printer model.
Thermal Printer Preventive Maintenance
Perform Preventive Maintenance on a Thermal Printer
 Replace the paper.
 Clean the heating element with a

cotton swab dampened with
isopropyl alcohol.
 Use compressed air or a ling-free
cloth to remove debris.
Impact Printer Preventive Maintenance
Perform Preventive Maintenance on an Impact Printer
 Replace the ribbon.
 Check character quality – might need to

replace the print head.
3D Printer Preventive Maintenance
Video Demonstration – 3D Printer Preventive Maintenance
3D Printer Preventive Maintenance
Video Demonstration – 3D Printer Printing a Component
Troubleshooting Printing Issues
The Six Steps of the Troubleshooting Process
Identify the Problem
Establish a Theory of Probable Cause
Test the Theory to Determine Cause
Establish a Plan of Action to Resolve the Problem and Implement
the Solution
Verify Full System Functionality and, If Applicable, Implement
Preventive Measures
Document Findings, Actions, and Outcomes
Problems and Solutions
Identify Printer Problems and Solutions
Common Problems and Solutions for Printers
Common Problems and Solutions for Printers (cont.)
8.6 Chapter Summary

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Chapter 8: Printers

 Mean time between failures (MTBF)

 Total cost of ownership (TCO)

 Cheaper than laser printers

2. Charging – drum is conditioned for new image

3. Exposing – write the image to the drum using a laser

4. Developing – toner is applied to the image on the drum

5. Transferring – As the paper rolls through, the image is

6. Fusing – Heat and pressure are applied to the paper

7. Cleaning – Excess toner removed from the drum

 Impact printers – dot matrix and daisy wheel

 Have print heads that strike an inked ribbon with a

 Print to XPS (XML Paper Specification)

 Print to image (such as .JPG or .TIF)

 Remove all packing material and keep if a return is

 Use the print driver software to

 Adequate storage space for

 Refer to the printer’s documentation.

 Follow recommended maintenance

In this lab, you will perform preventive maintenance on a laser printer.

 Refer to the printer’s documentation.

 Replace the paper.

 Clean the heating element with a

 Refer to the printer’s documentation.

 Replace the ribbon.

 Check character quality – might need to

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