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    Essentials of Organizational Behavior, Global Edition 12e: Job Attitudes and Satisfaction

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    Essentials of Organizational Behavior, Global Edition 12e: Job Attitudes and Satisfaction

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    momo ahmed
    139 views14 pages

    Original Title

    ch2 - OB

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    Copyright:

    © All Rights Reserved
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    Download as pptx, pdf, or txt
    139 views14 pages

    Essentials of Organizational Behavior, Global Edition 12e: Job Attitudes and Satisfaction

    Uploaded by

    momo ahmed

    Copyright:

    © All Rights Reserved
    Download as PPTX, PDF, TXT or read online from Scribd
    Download as pptx, pdf, or txt
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    3-1

    Essentials of
    Organizational Behavior, Global
    Edition
    12e
    Stephen P. Robbins & Timothy A. Judge

    Chapter 2
    Job Attitudes and Satisfaction

    Copyright ©2014 Pearson Education


    After reading this chapter,
    you should be able to:
     Contrast the three components of an attitude
    ‫ موقف‬.
     Summarize the relationship between attitudes and
    behavior.
    ‫ا لعالقة ب ينا لسلوك وا لموقف‬
     Compare and contrast the major job attitudes.
     Define job satisfaction and show how we can
    measure it.
     Summarize the main causes of job satisfaction.
    ‫مهم جدا‬

    3-2

    Copyright ©2014 Pearson Education


    Attitudes

     Attitudes: Evaluative
    statements – either favorable
    or unfavorable – concerning
    objects, people or events
     ‫حالة تقييمية سواء اجابي او سلبى اتجاة‬
    ‫االشياء واالشخاص و المواقف‬
     Reflect how one feels about
    something
    3-3

    Copyright ©2014 Pearson Education


    Three Main Components
    of Attitudes

    3-4

    Copyright ©2014 Pearson Education


    Attitudes and Behavior:
    Cognitive Dissonance
     Cognitive dissonance: any inconsistency
    between two or more attitudes, or between
    behavior and attitudes
     Individuals seek to minimize dissonance
     Desire to reduce dissonance is determined by:
     The importance of the elements creating the
    dissonance
     The degree of influence the individual believes he
    or she has over the elements
     The rewards that may be involved in dissonance
    3-5

    Copyright ©2014 Pearson Education


    Attitudes and Behavior :
    Moderating Variables
    ‫ا لمتغيراتا لوسيطة‬
     The most powerful moderators of the attitude-
    behavior relationships are:
     Or determeinator
     + ‫ا لثالثة ا للىف اتوا‬
     Social pressures
     Direct personal experience

     Knowing attitudes helps predict behavior


     Correspondance {}dissonace 3-6

    Copyright ©2014 Pearson Education


    Major Job Attitudes
    Job satisfaction
    ‫الرضا الوظيفى دا مش سلوك ولكن دا موقف يعني هو‬
    ‫موقف بترتب عليه سلوك‬
    Consider as attiuda not behave

    3-7

    Copyright ©2014 Pearson Education


    Measuring Job Satisfaction
    Average Job Satisfaction by Facets
    ‫ازاى اقيس الرضا الوظيفى‬
    Single global rating
    method
    Only a few general
    questions‫هلانتراضى‬
    Remarkably accurate
    Summation score
    method
    Identifies key
    elements in the job 3-8
    and asks for specific
    Copyright ©2014 Pearson Education feeling about them
    What Causes
    Job Satisfaction?
     The Work Itself – the strongest correlation with
    overall satisfaction
     Social Component‫ – مكانة اجتماعية‬there is a strong
    correlation with how people view the social context of
    their work
     Pay – not correlated after
    individual reaches a level of
    comfortable living
     Advancement‫ا لترقيات‬
     Supervision ‫ا لرؤساء‬
     Coworkers‫ا لتع اونمع زمالء ا لعمل‬ 3-9

    Copyright ©2014 Pearson Education


    The Benefits of Satisfaction
     Better job and organizational
    performance
     Better organizational citizenship
    behaviors ‫ت فاعلا لمنظمة مع ا لمجتمع‬
     Greater levels of customer satisfaction
     ‫الرضا الوظيفى يترتب عليه رضا العمالء‬
     Generally lower absenteeism and turnover
     Decreased instances of workplace
    deviance )‫ح ا التا النحراف(ا لمشاكل‬
    3-10

    Copyright ©2014 Pearson Education


    Implications for Managers
     Employee attitudes give warnings of potential
    problems and influence behavior
     Satisfied and committed employees exhibit
    behaviors that increase organizational outcomes
     Managers must measure job attitudes in order to
    improve them
     High pay is not enough to create satisfaction

    3-11

    Copyright ©2014 Pearson Education


    Keep in Mind…
     Individuals have many kinds of attitudes
    about their job
     Most employees are satisfied with their jobs,
    but when they are not, a host of actions in
    response to the satisfaction might be expected
     Job satisfaction is related to organizational
    effectiveness

    3-12

    Copyright ©2014 Pearson Education


    Summary
    1. Contrasted the three components of an attitude.
    2. Summarized the relationship between attitudes
    and behavior.
    3. Compared and contrasted the major job
    attitudes.
    4. Defined job satisfaction and showed how we can
    measure it.
    5. Summarized the main causes of job satisfaction.
    6. Identified four employee responses to
    dissatisfaction.
    3-13

    Copyright ©2014 Pearson Education


    All rights reserved. No part of this publication may be
    reproduced, stored in a retrieval system, or transmitted,
    in any form or by any means, electronic, mechanical,
    photocopying, recording, or otherwise, without the prior
    written permission of the publisher. Printed in the
    United States of America. 3-14

    Copyright ©2014 Pearson Education

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