Food and Beverage Service: Unit 3
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Probaron BaruahFood and Beverage Service: Unit 3
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Probaron BaruahFOOD AND BEVERAGE
SERVICE
Unit 3
VIKASH
PRASAD
LECTURER
IHM KOLKATA
May 13, 2022 BHM 112 Food & Beverage Service 1
Outlets
Coffee Shop
• 24 hours operation
• Service & Ambience are informal
• Simple cover & Cutlery
• American Service
• Seat Turnover is High
• Located at ground level of Hotel
• May or may not serve alcohol
May 13, 2022 BHM 112 Food & Beverage Service Outlets 2
Speciality Restaurant
• It serves speciality dishes which adds to its
image
• Opens for lunch & Dinner Only
• It specialises in either any particular food
( Fish, pasta etc.)
• Particular type of cuisine ( Indian, Italian or
ethnic cuisine)
May 13, 2022 BHM 112 Food & Beverage Service Outlets 3
Speciality Restaurant
• Uniform according to region of cuisine
• Music, Fixtures, crockery depicts the region
• Seat Turnover is low
• Average revenue is quite more than coffee
shop
May 13, 2022 BHM 112 Food & Beverage Service Outlets 4
Room Service/In Room Dining
• This is meant for the guests who are staying with
the hotel.
• It is the only outlet in the hotel that operates from
the back of the house (BOH).
• It opens for 24 hrs.
• It serves all the important meal of the day.
• Found very busy in morning for the breakfast service.
May 13, 2022 BHM 112 Food & Beverage Service Outlets 5
Room Service/In Room Dining
• Here all the order is taken on the house phone and there is
no direct interaction between guests and service personnel
like other restaurant.
• In house guests can have their meal in their rooms only,
there is no need to come down and go to the restaurant.
• It is very important for a hotel to have room service facility
for be a star category hotel.
• It is very much required for the older guests, celebrities and
those who don’t like restaurant crowd and public gatherings.
May 13, 2022 BHM 112 Food & Beverage Service Outlets 6
Room Service/In Room Dining
• Service here is different from the restaurants because here, after serving
the food in the rooms, waiters leave guest’s room after checking any
further requirement and time of the clearance. So, personal attention is
not there through out the meal.
• Guests’ complaints are very big challenge in this service and taken very
seriously because so much revenue involved.
• Service takes more time than normal.
• Service is done through room service tray and trolleys generally.
• All types of drinks are served here 24 hrs from dispense bar or service
bar.
• The menu is priced little higher than of coffee shop or restaurants
May 13, 2022 BHM 112 Food & Beverage Service Outlets 7
GRILL ROOM/ROTTISSERIE
• It is a restaurant that is specializes in grills and
roasts of different meats, fish and poultry.
• It has a glass partition that separates the
kitchen from the seating area so that guests
can see the grill preparation of their choice.
• Here atmosphere is casual and service is
preplated.
May 13, 2022 BHM 112 Food & Beverage Service Outlets 8
GRILL ROOM/ROTTISSERIE
• Some of the grills rooms have pool tables and indoor
sports.
• Some of the grills rooms have American seating and
equipped with log tables and benches.
• The crockery and cutlery here is finer and hardy.
• It provides interaction between guest and chef so
there is less chance of guest complaints.
• Portion control is another benefit here.
May 13, 2022 BHM 112 Food & Beverage Service Outlets 9
Bar
• A licenced Premises which serves alcoholic
beverages.
• One Premises
• Off Premised
• A well equipped bar with all varieties of drinks
and cocktails
• Light snacks and finger picking snacks.
May 13, 2022 BHM 112 Food & Beverage Service Outlets 10
Bar
• Pre plated service is there.
• Service is casual but friendly.
• It also has varieties of cigars and cigarettes.
• Lively recorded music or in case of live
performance-a duo or pianist.
• Nowadays provision of television is there so
that guests can enjoy the live sports
May 13, 2022 BHM 112 Food & Beverage Service Outlets 11
Thanks
May 13, 2022 BHM 112 Food & Beverage Service Outlets 12