Risk Management Education and Skills Presentation

Risk Management
What is a risk ?
The likelihood of something happening

and the severity of it’s consequences.
Could it happen and would it hurt ?
The effect of uncertainty on our

objectives.
What is risk management ?
• Risk Management is about managing threats
• It is about good management:
– Managers being aware of what could stop them achieving
their objectives
– Leadership recognising potential exceptional / unexpected

events that could disrupt activities
• To be effective, it should be at the forefront of daily

business and decision making
• It is also about opportunities
Risk Management
Risk Management is NOT about eliminating all risks
Risk Management IS about gaining a better understanding of

the nature, scale and potential effects
And then
Taking appropriate action to reduce or mitigate threats and

maximise opportunities
What is the appetite of the organisation towards risk ?

History of the emergence of
Risk Management
Over the years there have been several high profile corporate
failures and disasters such as:
Corporate failures eg Baby P, Victoria Climbe, Rotherham

CSE
Financial Failures eg Lehmen Brothers, HBOS, Icelandic Bank
Major safety disasters eg Hillsborough, Herald of Free
Enterprise, Bradford fire
Threats to business continuity eg Adverse weather such as
2007 floods, Passport Agency Delays
Severe reputational damage …………………….
Remember Gerald Ratner ?
It was supposed to be one of the greatest days of his

life - the then 41-year-old North Londoner, who'd left
school with no qualifications and had worked in the
family business for 20 years, was addressing 5,000
members of the Institute of Directors at the Royal
Albert Hall. All of them there, to listen to his pearls of
wisdom.
He showed his speech to one of his own Company
Directors.
‘Not bad’, he said, ‘but why no jokes ?’ So he
included a joke or two:
Gerald Ratner – the speech
"We do cut-glass sherry decanters complete with six
glasses on a silver-plated tray your butler can serve you
drinks on, all for £4.95. People say how can you sell
this for such a low price? I say because it’s total c**p."
Then another:
"We even sell a pair of gold earrings for under £1,
which is cheaper than a prawn sandwich from Marks &
Spencer. But I have to say that the sandwich will
probably last longer than the earrings."
Boom boom! Two jokes……. And his world fell apart.

Gerald Ratner – the aftermath
Customers exacted their revenge by staying away from

Ratners shops. After the speech, the value of the
Ratner group plummeted by around £500 million, which
very nearly resulted in the firm's collapse.
Ratner sold a majority of the company's shares in an
attempt to save his business, but was subsequently
fired by the new company leader in November 1992.
Why do we need to manage risks ?
Risk Management protects and adds value to the

organisation and it’s stakeholders through supporting
the organisation’s objectives.
It should be about the management, not avoidance of risk
It should help to prioritise work in a fast moving context
RISK MANAGEMENT NEEDS TO BECOME A STYLE OF

THOUGHT, AND SHOULD DEFINITELY NOT BE A MERE
PAPER CHASE
What could happen if we don’t
manage our risks effectively in CYPS ?
High profile case failure
Adverse inspection results / prosecution
Unfavourable press
Financial implications
Severe reputational damage
To name but a few !!

The Casey Report
• We looked at the Council’s processes for identifying and

reporting on risks … On paper, arrangements are much as
we would have expected. However, we were told that risks
were not really discussed and owned by management
teams.
• the Senior Leadership Team did not sufficiently look at the
quality of operational delivery, operational service risks or
issues.
• The risk of continuing to fail children should have been the
Council’s highest priority. But it was not. This goes to the
heart of the culture of the Council.
The Casey Report
• CSE does not appear to feature strategically, operationally

or even as a risk until 2013/14. From 2010, each annual
report notes pressures on the Children’s Services budget...
But the senior leadership team did not take corporate
responsibility for ensuring issues were addressed.
• The failure to properly challenge and scrutinise data, and to
intervene where services were in decline, has had
significant consequences for children and young people in
Rotherham.
Rotherham – a new approach
Refreshed Policy and Guide produced

Shows how we will ‘do’ Risk Management
Incorporates the principles of effective risk management into all planning
and management processes
Provide appropriate training and guidance for all parties involved in risk
management roles, to enable them to fulfil their responsibilities Risk Management Policy and Guide – August 2015
Ensure that all parties understand their roles and responsibilities

Promote a culture of risk management at all levels
Rotherham – a new approach
The new format risk register has ten areas of consideration:
•1. Objective
•2. Risks
•3. Consequences
•4. Existing actions and controls
•5. Risk rating score (probability / impact assessment)
•6. Further management controls needed and progress position
•7. Post action risk score (probability / impact assessment)
•8. Costs
•9. Owner(s) of the risk
•10. Review period
How risks are score (RAG) rated
Likelihood v Impact - or could it happen and would it hurt
CYPS Risk Register includes all
of the following risks:
• 1. Sustainable improvement in Children’s Services
• 2. Delivery of an effective Children’s Services within budget
• 3. Tackling Family poverty
• 4. Reduce the number of Children Looked After (LAC)
• 5. Ensure effective education for all pupils in a rapidly changing
landscape
• 6. Keeping Children and Young People safe
• 7. Ensure effective Local Authority support and challenge to
schools and academies
• 8. Ensuring an effective Children and Young People’s Services
workforce
Future considerations for register
inclusion and upcoming activity
Has the risk of fraud been considered and

adequately mitigated by your Service ?
•Counter Fraud Fund project
•Fraud survey
•Workshops to be facilitated by John Baker, Moore Stephens UK

(January 2016 onwards)
•Update of e-learning training module

Risk Management
Responsibilities
• Directorate Management Teams
• Responsibility for leading and managing the identification of significant
operational risks from all operational areas.
• Ensuring that the measures to mitigate these risks are identified,
managed and completed within agreed timescales.
• Lead in promoting a risk management culture within the Directorate.
•
• Assistant Directors
• Escalate risks / issues to the relevant Strategic Directors, where
appropriate.
• Embed risk management within service areas they are responsible for.
• Ensure that all employees, volunteers, contractors and partners are made
aware of their responsibilities for risk management .

Risk Management
Responsibilities
• All Employees
• Have an understanding of risk and their role in managing risks in their
daily activities, including the identification and reporting of risks.
• Support and undertake risk management activities as required.
• Attend relevant training courses focussing on risk and risk management
• All Councillors
• To consider and challenge risk management implications as part of
their roles.
Governance of Risk
Management
Corporate Governance is:

The system by which public bodies direct and control their
functions and relate to their communities.
In other words:
The way in which we manage our business, determine strategy
and prioritise and go about achieving those priorities.
The fundamental principles are openness, integrity and
accountability.
Governance of Risk Management
In CYPS
Risk owners and managers review their risks and
mitigations on a frequent basis.
Risk management activity is reported to and by DLT

corporately to SLT, Commissioners, Advisory Cabinet
and Audit Committee.
Risk management is subject to internal / external

audit.
Next Steps include:
A programme of general awareness and development events
Appointment of a Corporate Risk Manager to work with services on developing

directorate operational risk registers
Fraud workshops scheduled for Jan to March 2016
Directorate Management Team meetings to have Risk Management / Risk

Registers as a regular item, i.e. monthly
Directorate Risk Registers to be updated on an ongoing basis and submitted

every quarter for review by SLT
Links with the developing performance management and service planning

framework and anti-fraud arrangements
In summary:
RISK MANAGEMENT NEEDS TO

BECOME A STYLE OF THOUGHT,
AND SHOULD DEFINITELY NOT BE
A MERE PAPER CHASE ……….
And finally
RISK MANAGEMENT NEEDS TO
BECOME A STYLE OF THOUGHT, AND SHOULD DEFINITELY
NOT BE A MERE PAPER CHASE …………………………………….
RISK MANAGEMENT NEEDS TO BECOME
A STYLE OF THOUGHT …………..
Our Service Wide Risk Register:
See individual Service Risk Register

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Risk Management

The likelihood of something happening

Could it happen and would it hurt ?

The effect of uncertainty on our

– Leadership recognising potential exceptional / unexpected

• To be effective, it should be at the forefront of daily

Risk Management IS about gaining a better understanding of

Taking appropriate action to reduce or mitigate threats and

What is the appetite of the organisation towards risk ?

Corporate failures eg Baby P, Victoria Climbe, Rotherham

It was supposed to be one of the greatest days of his

Boom boom! Two jokes……. And his world fell apart.

Customers exacted their revenge by staying away from

Risk Management protects and adds value to the

It should be about the management, not avoidance of risk

It should help to prioritise work in a fast moving context

RISK MANAGEMENT NEEDS TO BECOME A STYLE OF

High profile case failure

Adverse inspection results / prosecution

Severe reputational damage

To name but a few !!

• We looked at the Council’s processes for identifying and

• CSE does not appear to feature strategically, operationally

Refreshed Policy and Guide produced

Ensure that all parties understand their roles and responsibilities

The new format risk register has ten areas of consideration:

Has the risk of fraud been considered and

•Counter Fraud Fund project

•Workshops to be facilitated by John Baker, Moore Stephens UK

•Update of e-learning training module

Corporate Governance is:

Risk management activity is reported to and by DLT

Risk management is subject to internal / external

Appointment of a Corporate Risk Manager to work with services on developing

Fraud workshops scheduled for Jan to March 2016

Directorate Management Team meetings to have Risk Management / Risk

Directorate Risk Registers to be updated on an ongoing basis and submitted

Links with the developing performance management and service planning

RISK MANAGEMENT NEEDS TO

See individual Service Risk Register

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