Introduction To Business Writing

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Introduction

to
Business Writing Business
Writing Skills
Writing Effective Opening Statements

- Get straight to the message.


- Set the tone of your message.
- Give little information.
- Create a formal/impersonal tone.
- Be Direct.
- Use positive words.
- Include the most important information.
- Start strongly.
Writing a Good Introduction
• Keep your first sentence short.
• Dedicate 1-2 sentences to articulating what the
message covers.
• Dedicate 1-2 sentences to explaining why the
message is important.
• Refer to a concern or problem your readers might
have.
• Use the word “you” at least once.
Writing a Good Introduction
• Use a stat or a fact to convey importance.

• Don’t repeat the title.

• Create a hook.

• But ... be careful telling stories.

• Keep the introduction brief.


Sample Opening Lines:
Business Letters, Emails
› I am happy to write to confirm our agreement about
the summer workshop.
› Thank you for taking the time to meet with me last
week. I'd like to follow up on our conversation and
have a few questions for you.
› I am applying for post graduate schools in Business
Law, and I would be very grateful if you would write a
letter of reference for me.
› Congratulations on successfully passing your bar
exam. You are now officially a Lawyer!
Sample Opening Lines: Memos

› It has come to my attention that many in the office


have been spending time on the Google home
page microgames. This memo is a reminder to use
your work hours for work.

› I’ve noticed that we don’t seem to be able to


communicate important changes, requirements
and progress reports throughout the company as
effectively as we should.
Sample Opening Lines:
Business Proposals
› Profiles International is delighted to have the
opportunity to respond to your requirement for a
solution that will dramatically increase your sales
volume over as short a period as possible.
› Are you interested in cutting the costs of your
company by 45 percent? Our product has done
just that for several companies and we can do the
same thing for you! Our proven track record
speaks for itself.
Writing the body of the message
Approaches to Business Messages
Direct vs Indirect Approach

o Indirect approach is often referred to a


the “sandwich”

o The bad news or persuasive message


the receiver is not going to like is put in the
middle of the middle paragraph.

o Introduce your complete findings and


discuss all supporting details before
presenting your conclusions and
recommendations.

o This is a quieter slower approach to


communicating your purpose.
Routine, Good news and Bad
news Messages
Persuasive Messages
To Sumup
Writing a Conclusión

Four types of Conclusion: PQRS


Predict the future
If your document is about a decision already taken, you can use the
ending to sum up the effects you expect to see.

If the purpose of your writing is to persuade the reader to take a certain
action, predict how things will be different if they take your advice.
Quote
Reinforces your message, showing that others support you

It offers a slightly different angle, and often a chance for a personal
opinion.
Writing a Conclusion

Repeat a major issue


summarize what you have already said by restating your thesis and
main points
restate your argument in the conclusion, particularly in a longer
documents
should offer the reader something new to think about
Summarize
should just bring together your main points, and reinforce any
recommended plan of action.
 often used when writing about technical subjects such as surveys,
definitions and reports
For an effective conclusion

Restate the thesis: Paraphrase

Reiterate your supporting points: Summarize

Make a connection between your opening and closing


statements : include the same imagery.

Provide some insight: leave your audience with something


to think about.

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