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    Functions and Org

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    Ringle Job

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    Functions and Org

    Uploaded by

    Ringle Job
    18 views16 pages

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    Copyright:

    © All Rights Reserved
    Download as PPT, PDF, TXT or read online from Scribd
    Download as ppt, pdf, or txt
    18 views16 pages

    Functions and Org

    Uploaded by

    Ringle Job

    Copyright:

    © All Rights Reserved
    Download as PPT, PDF, TXT or read online from Scribd
    Download as ppt, pdf, or txt
    You are on page 1of 16

    http://www.bized.ac.

    uk

    Business Functions
    and Organisation

    Copyright 2003 – Biz/ed


    http://www.bized.ac.uk

    Business Functions
    • Human Resources
    • Sales and Marketing
    • Research and Development
    • Production/Operations
    • Customer Service
    • Finance and Accounts
    • Administration and IT

    Copyright 2003 – Biz/ed


    http://www.bized.ac.uk

    Human Resources
    • Recruitment and Retention
    – Job descriptions
    – Person Specifications
    • Dismissal
    • Redundancy
    • Motivation
    • Professional Development and Training
    • Health and safety and conditions at work
    • Liaison with Trade Unions

    Copyright 2003 – Biz/ed


    http://www.bized.ac.uk

    Sales and Marketing


    • Market research
    • Promotion strategies
    • Pricing strategies
    • Sales strategies
    • The sales team
    • Product – advice on new product
    development, product improvement,
    extension strategies, target markets

    Copyright 2003 – Biz/ed


    http://www.bized.ac.uk

    Research and Development


    • New product development
    • Product improvements
    • Competitive advantage
    • Value added
    • Product testing
    • Efficiency gains
    • Cost savings

    Copyright 2003 – Biz/ed


    http://www.bized.ac.uk

    Finance and Accounts


    • Cash Flow
    – Monitoring income/revenue
    – Monitoring expenditure
    • Preparing accounts
    • Raising finance
    – Shares
    – Loans
    • Links with all other functional areas

    Copyright 2003 – Biz/ed


    http://www.bized.ac.uk

    Production/Operations
    • Acquiring resources
    • Planning output – labour, capital, land
    • Monitoring costs
    • Projections on future output
    • Production methods
    – Batch
    – Flow
    – Job
    – Cell
    • Efficiency

    Copyright 2003 – Biz/ed


    http://www.bized.ac.uk

    Customer Service
    • Monitoring distribution
    • After-sales service
    • Handling consumer enquiries
    • Offering advice to consumers
    • Dealing with customer complaints
    • Publicity and public relations

    Copyright 2003 – Biz/ed


    http://www.bized.ac.uk

    Business Organisation
    • Organisation by type
    • Global businesses – complex
    organisation structures
    • National – organisation possibly
    stretches throughout the country
    • Regional – could be through a county or
    wider area (North West, South East etc)
    • Local – small organisations serving local
    area or community

    Copyright 2003 – Biz/ed


    http://www.bized.ac.uk

    Business Organisation
    • Authority – the right to make decisions and carry out
    tasks
    • Span of control – the number of people a superior is
    responsible for
    • Chain of Command – the relationship between
    different levels of authority in the business
    • Hierarchy – shows the line management in the
    business and who has specific responsibilities
    • Delegation – authority to carry out actions passed
    from superior to subordinate
    • Empowerment – giving responsibilities to people at all
    levels of the business to make decisions

    Copyright 2003 – Biz/ed


    http://www.bized.ac.uk

    Administration and IT
    • Managing estates – cleaning, health
    and safety, maintenance, security
    • Reception
    • Clerical work – reporting, recording,
    record keeping, communication
    • Overview of quality control
    • Use of IT systems

    Copyright 2003 – Biz/ed


    http://www.bized.ac.uk

    Organisation Charts
    Hierarchical Structure
    Managing Director

    Marketing
    Sales Director Finance Director
    Director

    A B C D Market Strategy PurchasingSales Accounts


    Research Manager Manager Manager

    Copyright 2003 – Biz/ed


    http://www.bized.ac.uk

    Organisation Charts
    Pyramidal Structure
    MD
    Senior
    Managemen
    t

    Middle
    Management

    Workers

    Copyright 2003 – Biz/ed


    http://www.bized.ac.uk

    Organisation Charts
    Centralised/Entrepreneurial
    Finance

    R&D Production

    MD

    Marketing Sales

    Copyright 2003 – Biz/ed


    http://www.bized.ac.uk

    Organisation Charts
    Matrix Structure

    Marketing
    Sales R&D

    Project

    HR
    Production
    Finance

    Copyright 2003 – Biz/ed


    http://www.bized.ac.uk

    Organisation Charts
    • Changes to business structures
    • Linked to new thinking on
    leadership and management
    • Less hierarchical
    • Emphasis on communication and
    collaboration between sections
    • Global businesses – more complex
    structures

    Copyright 2003 – Biz/ed

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