Business Process Mapping

Business Process Mapping
Usama Patel – 22M002

Content
 What is Business Process Mapping?
 Why is it required?
 Types of Business Process Maps
 Advantages of Business Process Mapping
 Disadvantages of Business Process Mapping
What is Business Process Mapping?
 Business Process Mapping is a framework used to create visual representations of

business processes. Business process maps reveal the relationship between
operational steps and inputs to produce an end-product or service.
 The main purpose of business process mapping is to promote transparency and
allow organizations to improve upon their current practices by creating a clear,
detailed visual representation of workflows.
 These documents are focused on what a business does, why it operates in that
way, what the standard is for success, who is responsible, and when and where
different steps will occur.
Why is it Required?
 Document the business process, which could include the operations/activities,

inputs, outputs and roles involved in the business process.
 Provide an “official reference” on the business process and a common
understanding of what is involved.
 Facilitate the analysis of current process (As-Is) and redesign of improved
process (To-Be).
Process mapping symbols :-
Types of Business Process Maps
 Process can be modelled at different levels, from the high strategic level to the
operational / tactical level.
 Variety of process maps :-
1. SIPOC Map
2. Deployment Map
3. Swimlane Map
4. Value Stream Map
5. Business Process Model and Notation (BPMN)
1. SIPOC Map :- 2. Deployment Map :-
• SIPOC, which is an abbreviation for • These types of process maps are used for
suppliers, inputs, processes, outputs and the stakeholders. It gives information on
customers, diagrams display essential how the process works.
information for a task.
• Stakeholders are neither interested nor
• Each word in the SIPOC abbreviation is do they have any requirement to know
the subject of its own row, so, for the detailed process steps; however, the
example, supplier information would go major process steps would be covered in
under the supplier column. these maps.
• These maps would do not need to
contain the whole process knowledge;
therefore, it can be prepared with the
help of process manager.
3. Swimlane Map :- 4. Value Stream Map :-
• The swimlane maps are those maps, • Value Stream Map is used to understand
which have detailed info of the process, what is valuable to the process and what
it is the micro level process maps. is non-value added.
• It gives the whole process steps at once if • The Value Stream has all the actions
a new processor can understand how to which bring the main flows and give the
do the task at once. service to the customers.
• To see the whole process at once take • Greater amount of skill is required for
more time. And understand the process is making the VSM, however, it consists of
also a bit difficult, only the expertise excessive info.
could understand.
5. Business Process Model and Notation (BPMN) :-
• An approach that goes into further detail is called a
Business Process Model and Notation, or BPMN.
• This is a notation that helps to standardize business
processes and establish a common language within visual
process maps, such as flowcharts.
• Since it is a common language, or notation, it can be
understood and used to more effectively.
Advantages Of Process Mapping
1. A process map captures your processes in an easy to understand and easy to follow format.
This gives you a blue print for how the process is done.
2. Capturing your processes captures knowledge that would otherwise be lost when
employees move on from your organisation.
3. With your processes documented, it becomes much easier to agree and adopt consistent
best practice.
4. process mapping captures what is actually happening; who is involved, where
information, data, materials are flowing and most importantly the handover points between
processes, departments and supply chains.
5. Process maps are also a great resource for induction and training. What a perfect way to
communicate best practice through an approved process map and support new starters.
Disadvantages Of Process Mapping:-
• Not defining the start and end of the process clearly
• Confusing the use of operation block and decision block
• Poor discipline in using a consistent convention
• Criss-cross of process flow arrows leading to confusion
• Mapping without involving the right stakeholders
Conclusion :-
• Process mapping is an essential tool to understand the current state of
the process (As-Is) and to design the future state of the process (To-Be).
• Disciplined use of process mapping will facilitate the identification and
resolution of process issues.

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Business Process Mapping

Usama Patel – 22M002

 Business Process Mapping is a framework used to create visual representations of

 Document the business process, which could include the operations/activities,

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