Class 4

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How to Interact with

PHD
Ask Ask before you help

Be Be sensitive about physical contact

Avoid Avoid personal questions

The Basics Think Think before you speak


Be considerate about the extra time
Be it might take for a personal with a
disability to say or do something
Don’t
Don’t make assumptions
make
Respon
Respond graciously to requests
d
Language Do’s and Don’t

• Do’s
• Don’t
• Cripple/crippled person • Person with a disability-has a disability
• Deaf & Dumb/deaf-mute • Deaf or Hard of hearing, people/person
• Differently-abled/ Handi-capable with hearing loss
• Handicap • Has a disability
• Handicapped Parking/ restrooms/ • Disability
seating • Accessible parking/ restrooms/ seating
• Mental retardation/ mentally retarded • Intellectual disability, person with an
intellectual disability “Cognitive
Disability”
• A handshake is not a standard greeting
for everyone. A smile and spoken
When greeting is always appropriate

Meeting a • Speak to the person not their attendant


• Treat adults as adults
Person With • Be patient and listen. Don’t pretend to
a understand
• It’s ok to use common expressions
Disability… • Relax and have a sense of humour
When Assisting a Person with a Hearing
Impairment

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Let the person Talk directly to the If the person lip reads,
establish the person even when an speak clearly with a
communication mode – Interpreter is being moderate pace
lip reading, sign used
language, writing notes
When
Meeting • Be patient, listen closely. Do not finish a
With a sentence for the person
Person With
a Disability • Ask the person to repeat what they said
if you don’t understand it.
That Affects
Speech
When Interacting with a person with a visual
impairment…

When greeting identify yourself and the others who may be present

Don’t leave without excusing yourself first

When asked to guide someone never push or pull them. Let them take your
arm and then walk slightly ahead.

As you enter a room describe the layout


When assisting a person who uses a
wheelchair

Do not
push, lean Do not push, lean or hold on to the wheelchair. The
wheelchair is part of their personal space.
or hold on

Try Try to put yourself at eye level

Be prepared to offer assistance with reaching for, grasping,


Be lifting, opening doors etc.
When assisting a person who has a mental
illness…

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Remember they do not Remember they may Be understanding of
have lower have difficulty the fact that some
intelligences processing or people with mental
expressing emotions illness may overreact to
topics or conversations
When
assisting a • Discuss openly the preferred way to

person who communicate

has a • Remember that some information


processing problems may impact social
skills
Learning
Disability
When assisting a person who has an intellectual disability….

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Interact with the Break down Provide
person first information into information in
small easy to writing
understand chunks

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