HOSPITALITY

HOUSEKEEPING ASSIGNMENT

SUBMITTED BY- AVINASH RAKESH YADAV

SUBMITTED TO – SOURAV CHOWDHURY
BATCH – B1
CENTRE – GHATKOPAR (MUMBAI)
YEAR - 2018-2019
Task 03
EXPLAIN HOW THE HOUSEKEEPING DEPARTMENT CONTRIBUTES TOWARD
EARNING HOTEL REVENUE ?
 ACKNOWLEDGEMENT
 WHILE MAKING THIS PRESENTATION, I HAVE CAME TO KNOW ABOUT MANY NEW
THINGS ABOUT THE HOTEL INDUSTRY. THIS ASSIGNMENT HAS BEEN POSSIBLE
BECAUSE OF DIFFERENT IDEAS.
 I WOULD LIKE TO THANKS OUR INSTRUCTOR SOURAV CHOWDHURY FOR TEACHING
US IN THE BEST WAY SO WE CAN COME UP WITH SUCH A GREAT ASSIGNMENT.
 THIS ASSIGNMENT MAKES US LEARN ABOUT THE HOUSEKEEPING DEPARTMENT OF
THE HOTEL AND MANY MUCH MORE THINGS.

NAME: AVINASH RAKESH YADAV

BATCH CODE: B1
 About House Keeping
Housekeeping is the backbone of hotel industry . Housekeeping refers to the management of duties
and chores involved in the running of a household, such as cleaning, cooking, home maintenance,
shopping, laundry and bill pay. These tasks may be performed by any of the household members, or
by other persons hired to perform these tasks. The term is also used to refer to the money allocated
for such use . By extension, an office or organization, as well as the maintenance of computer
storage systems . A housekeeper is a person employed to manage a household , and the domestic
staff.
It includes activities such as housecleaning, that is, disposing of rubbish, cleaning dirty surfaces,
dusting and vacuuming. It may also involve some outdoor chores, such as removing leaves from
rain gutters, washing windows and sweeping doormats. The term housecleaning is often used also
figuratively in politics and business, for the removal of unwanted personnel, methods or policies in
an effort at reform or improvement .Housecleaning is done to make the home look and smell better
and be safer and easier to live in. Without housecleaning lime scale can build up on taps, mold
grows in wet areas, smudges on glass surfaces, dust forms on surfaces, bacterial action make the
garbage disposal and toilet smell and cobwebs accumulate. Tools used in housecleaning include
vacuums, brooms, mops and sponges, together with cleaning products such as detergents,
disinfectants and bleach.
Part of House Keeping

 Rooms
 Public Area
 Control Desk
 Laundry
 Horticulture
 Linen Room
 Uniform Room
About Room

 A HOTEL ROOM MEANS COMFORT, PRIVACY, SECURITY AND

CONVENIENCE TO ITS OCCUPANTS.
 HOTELS OFFER DIFFERENT TYPES OF ROOMS THAT RANGE IN SIZE,
LUXURY AND AMENITIES.
 THE LOOK OF THE HOTEL ROOM IS AFFECTED BY LOCATION OF THE
HOTEL ITSELF, ITS TARGET MARKET AND LEVEL OF SERVICE PROVIDED.
REVENUE EARNED FROM HOTEL ROOM SALES ACCOUNTS FOR MORE
THAN 50% OF THE TOTAL HOTEL SALES AND ALMOST 60-70% OF THE NET
PROFIT.
 THERE ARE DIFFERENT TYPES OF ROOMS ACCORDING TO THE
DIFFERENT FACILITIES.
Different Types of Room
 SINGLE ROOM:- A Room with a single bed and meant for one person.
 DOUBLE ROOM:- A Room with a double bed and meant for two people.
 STANDARD ROOM:- It is a room with a double bed and can be sold on single or double
occupancy basis.
 TWIN ROOM:- A Room with two single beds, separated by a bedside table.
 HOLLYWOOD TWIN ROOM:- A Room with two single beds, separated by a bedside
table but having a combined headboard.
 DOUBLE-DOUBLE ROOM:- A Room with two double beds, separated by a bedside
table.
 CABANA:- A Room near the swimming pool and away from the main hotel building.
 STUDIO ROOM:- A Room with multi-utility Furniture.
 LANAI ROOM:- A Room with a balcony attached to it and the balcony must face
something of scenic beauty.
 TRIPLET:- A Room meant for three person.
Different Types of Room
 QUAD ROOM:- A Room meant for four persons.
 ADJOINING ROOM:- Two rooms side by side to each other on the corridor.
 INTER-CONNECTING ROOM:- Two rooms side by side to each other with an inter-
connecting door.
 STANDARD SUITE:- A Deluxe room consisting of a bedroom with attached living room.
 DUPLEX SUITE:- A Deluxe suite spread over two floors with an internal connecting
stairway.
 EXECUTIVE SUITE:- A Deluxe with a workstation set up in living room.
 JUNIOR SUITE:- A Deluxe suite that features a separate living room ,in addition to the
bedroom.
 PENTHOUSE:- A Super deluxe suite situated on the topmost floor of the hotel. Usually it
has a terrace garden or a patio attached to it.
 PRESIDENTIAL SUITE:- A Super deluxe suite situated on the upper floor of the hotel.
With a living room and may have more than one bedroom attached to it.
TYPES OF ROOM
STANDARD ROOM TWIN ROOM

SUIT ROOM CABANA ROOM

TYPES OF ROOMS

TRIPLET ROOM PENTHOUSE IN

HOTEL

SINGLE BED ROOM QUAD ROOM

Public Area

 Public areas are the common places and facilitates accessible to in house guest and non-
resident guest. Guest requires common areas to meet, sit and carry other activities. The
place comes under the are lobby, restaurants, bars, banquets, and other Food and Beverage
Outlets. Public area cleaning is the most important and challenging task for hotel /
hospitality housekeeping. Since most of the public areas are highly traffic area,
housekeeping maintains a deep cleaning schedule for those areas at night and regular
cleaning and maintenance during the day time.
 PUBLIC AREAS

SWIMMING POOL RECEPTION

BANQUET HALL
Control Desk
 The housekeeping desk control is the nerve center of the entire department and its
efficiency determines the smooth operation and effectiveness of the housekeeping. It is an
important area for transferring various information to the various outlet department. The
location of desk control is normally near the Executive house-keepers office. The desk has
been manned 24 hours a day, otherwise the lifeline communication will be stopped. The
area of control desk has large notice board which shows the main information’s for the
various housekeeping staff. The notice board displayed the following things.
1. Room no and number of room occupied per day.
2. Special night cleaning schedule.
3. Notice of V.I.P. in house and duration of stay.
4. Duty roaster of all the staff.
5. Any other information Control Desk co-ordinate with the various departments by
communications through telephone regarding All maintenance tasks.
Control Desk.
Uniform Room
 Uniforms are outfits of a specified material, color, and design, usually provided by the
hotel, for certain staff such that all employees in an equivalent or similar position wear
identical outfits. Providing uniforms for hotel staff is one way of ensuring proper
grooming, thus reflecting the standard of hotel.
 Uses or advantages of providing staff uniforms :-
i. Hotel ensure a well- groomed appearance for staff.
ii. They help to create an atmosphere. For example, a uniform may match the décor or the
theme of the property.
iii. They help identify the hotel staff and their position to the guest.
iv. They help differentiate between staff and guests.
v. If made in the right design for work, they provide comfort for the staff.
vi. They instill a feeling of belongingness and loyalty to the hotel among the staff.
UNIFORM ROOM
Linen Room

 In the range of small to large hotels, the guest room linen, guest bathroom linen, staff
uniforms, all continue to accumulate in large amount. It is essential for the housekeeping
staff to launder the linen and make it readily available at all times so that the staff can
receive their well-laundered uniforms before work, and the guests are provided with good
quality linen. It is definitely required to purchase good quality linen; but the life,
appearance, and the quality of linen largely depends upon the treatment it receives at the
laundry by the laundry staff. Small hotels can contract with the commercial laundry
services located outside the hotel. Large hotel establishments prefer to install their private
on-premises laundry. Let us understand on-premises laundry operated by housekeeping.
LINEN ROOM
Laundry

 Sophisticated machinery is needed in laundries to cope up with the various types of fabrics
and other items to be laundered , dried and pressed. give the hue amount of laundry to be
completed in the given time period.
 The various machines used in the laundry are as follows
i. Washing machine- Those used in hotel laundries are typically a tumble type. The capacity
varies from 7 to 2000 kg. The wash barrels of those used in the hotel industry are stainless
still. The machines are used for washing clothes.
ii. Hydro- extractor- These are large centrifuges ranging in capacity from 7 to 70 kg. Clothes
from washer are put into the hydro- extractor to remove about 50 to 75% excess water.
The water is extracted from the wash linen by means of centrifugal force or application of
pressure After extraction the linens are damp but not wet.
LAUNDRY
HORTICULTURE

 Horticulture is the science and art of producing, improving, marketing, and using fruits,
vegetables, flowers, and ornamental plants. Production and consumption of high quality
fruits and vegetables allows us to maintain a healthy, balanced daily diet.
Layout of Room (Any One)
 Guest room and bath room amenities.
GUEST ROOM AMENITIES BATHROOM AMENITIES

BED/BED- LINEN BATHROOM LINEN

WARDROBE SOAPS & SHAMPOO
TELEVISION DENTAL & SHAVING KIT
LAMPS DUSTBIN FOR WASTE
WRITING DESK TISSUE BOX
FRIDGE OR MINI-FRIDGE SHOWER CAP
TELEPHONE SHOE SHINING KIT
SAFETY LOCKER WASTE BASKET
DUSTBIN TOILET TISSUE
LUGGAGE RACK SHOWER GEL
SOFA & COFFEE TABLE FIRST AID KIT
OTHER ELECTRONIC TOWELS
EQUIPMENTS
Guest room and bath room amenities.
Different Room Cleaning Process
Describe Any One
 THE THREE MAJOR CLEANING OF THE ROOM PROCESS ARE :
 Daily cleaning- The work of housekeeping department is to make the premises thoroughly
clean each and every day. For this reason daily cleaning of the premises is very important. In
the hotels all the outlets are to be cleaned before the operation starts. Apart from that the
occupied rooms are to be serviced daily by the housekeeping staff. That’s why daily cleaning
is compulsory to the areas which are regularly used by the public or guest in a hotel.
 Weekly cleaning- In addition to daily cleaning routine, a room attendant normally had some
cleaning chores that are time consuming nature. Such items may sometimes be beyond his
physical capacity and need the assistance of houseman.
 Spring cleaning- Apart from daily cleaning routine , which the staff has practiced for
servicing of the rooms there are other cleaning duties that needed on less frequent basis
example- carpet shampooing.
Different Room Cleaning Process
Departure Room
 A departure/ Vacant room is a room where there the guest has checked out from; so there
are none of his belongings there and it has to be prepared to re-let it to another guest.
 The room has to be cleaned first before cleaning the bathroom because the room attendant
may take water from bathroom ending up in splashing of water resulting in re-cleaning the
bath room.
 First open the curtains, switch off the air conditioner and switch on the lights.
 Empty and clean ashtrays and waste bins. Clear away old newspapers and magazines.
 Strip and make the bed, clean inside the drawers and cupboards, putting in correct supplies
at the same time.
 Dust and clean the furniture followed by mirrors and pictures cleaning. Disinfect the
telephone.
Departure Room

 Put all the correct room amenities and supplies; clean the mini fridge from inside and
outside.
 Remove any stains on the carpet and/ or walls, or windows.
 Vacuum clean the carpet and arrange furniture correctly. Make up the bed.
 The bathroom cleaning procedure is the same as explained earlier.
 Have a look at the room and bathroom referring to the check list for completion of work,
switch off the lights, switch on the air conditioning and exit the room closing the door
behind.
Cleaning of Guest Room
Different Cleaning Equipment
Manual and electric.
MANUAL CLEANING ELECTTRIC CLEANING EQUIPMENTS
BROOMS VACCUM CLEANER
MOPS – DRY & WET VAPOR / STEAM CLEANER
DUST PAN SCRUBBING MACHINE
TISSUES POLISING MACHINE
CLEANING CLOTHES BOX SWEEPER
SCRUB BRUSES BLOWERS
BUCKETS / PLASTIC TUBS ETC HIGH PRESSURE CLEANER
TRASH CAN AND GARBAGE CAN CARPET CLEANING MACHINE
PAPER TOWELS
SQUEEZER
SPONGE
MANUAL CLEANING EQUIPMENTS
ELECTRICAL CLEANING EQUIPMENTS
Bibliography.

 WWW.GOOGLE.CO.IN
 https://in hotels .com
 https://wiki/guest rooms
 https://wiki//laundry
 FRANKFINN NOTES
THANK YOU