Nursing Service Administration

NURSING SERVICE
ADMINISTRATION
INTRODUCTION
Nursing is a vital aspect of health care and needs to be properly
organized. A nurse is in frequent contact with the patients and hence
his/her role in restoring health and confidence of the patients is of
utmost importance, the quality of nursing care and the management of
the nursing staff reflects on the image of the hospital/nursing homes.
Contd…
Nursing Service Nursing service is the part of the total health
organization which aims at satisfying the nursing needs of the
patients/community. Nursing service administration is a complex of
elements in interaction and is organized to achieve the excellence in
nursing care services.
Definition
Nursing service administration is a coordinated systems of activities
which provides all the facilities necessary for rendering of nursing care
to patients/clients and includes establishment of overall goals and
policies
Philosophy of nursing service in hospital
primary purpose of the nursing is to provide the highest quality of

nursing care services that is possible in assisting the patient with
meeting the daily living needs wherever he is located along the liness-
health continum.
Philosophy of nursing service
administration
The department of nursing at hospital is committed to uphold the corporate
values of nursing personnel and promoting the hospital services. Authority of
hospital affirms that corporate values of justice, quality, compassion
collaboration are in congruence without professional values.
Therefore it has been believed that the following principles must be

characterize the department of nursing
Principles
1. Principles of excellence in service:

Authorities believe that Each of our patients, regardless of
circumstances possesses intrinsic value from God and should be
treated with dignity and respect.
Each encounter with patients and families should portray compassion
and concern.
 Patient confidentiality and privacy should be maintained.
 Meeting the patient's needs of the patients and other customers should
always are number one priority
2. Principles of excellence in practice
Authorities believe that:
 Our profession is a science and art, the essence of which is nurturing and caring.
 Our primary duty is to restore and maintain the health of our patients in a spirit of compassion and
concern.
 The nursing process is an integral part of our practice as professional nurses.
 The nurses should collaborate with other health care members to meet holistic needs of our
patients which include physical, psychosocial and spiritual aspect of care.

3. Principles of excellence in leadership
Authorities believe that :
We should provide a progressive environment, utilizing current
technology, guided by responsible leadership to promote the highest
quality patient care and employee satisfaction.
We should encourage and support collective decision making by
those who are closest to the situation, even at the list of failure.
 We should be sensitive to the individual needs and give support,
praise recognition
Contd..
 We should possess an energy level and personal style that empowers

and inspires enthusiasm in others.
 We should consider suggestions and criticisms as challenges for
improvement and innovation.
Justice should be applied equitably in all employment practices and
personal policies.
Aims of nursing service administration
to provide efficient and effective nursing care services as an integral

hospital resource for the achievement of total delivery of
comprehensive health programmes offered by the hospital.
Objectives of nursing service
 Management of nursing care service
 Education, training and staff development programmes
 Nursing research
 Community health programmes
Management of nursing care and services
 Initiate a set human relationships at all levels of nursing personnel to
accomplish their job and responsibilities through systematic
management process by establishing flexible organizational design.
 Establish adequate staffing pattern for rendering efficient nursing
service to clients and its management.
Develop and initiate proper evaluation and periodic monitoring
system for proper utilization of personnel.
 Develop or revise proper job description for nursing personnel at all
levels.
Education, training and staff developments
Encourage a stimulating environment in which the personnel have
opportunities to create innovators in the improvement of nursing
services.
Develop and initiate orientation and training programmes for new

employees inco-operation with authorities and other health
disciplines.
3. Nursing Research
Participate in identifying the areas of research.
Participation in the application of data and research.
Provide conductive environment for research.

4. Community health programmes
Participate in community health programmes associated with hospital
Interpret the roles and responsibilities in community health
programmes.
Participate in intramural health programmes of the hospital and other
related professional.
Major responsibilities of nursing service administration
1. Planning for total patient care.

2. Selection of personnel and assignment of their activities
3. Organizational and clerical activities of the nursing service office
4. General supervision
5. Relationship with other departments
6. Public relations and
7. After care of patients
Role of nurse as nursing administration
1. Care Giver
2. As an educator
3. Client advocate
4. As a supervisor
5. As a coordinator
6. Manager
7. Consultant
8. researcher

Nursing Service Administration

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NURSING SERVICE

primary purpose of the nursing is to provide the highest quality of

Therefore it has been believed that the following principles must be

1. Principles of excellence in service:

 The nursing process is an integral part of our practice as professional nurses.

patients which include physical, psychosocial and spiritual aspect of care.

 We should possess an energy level and personal style that empowers

to provide efficient and effective nursing care services as an integral

Develop and initiate orientation and training programmes for new

Participate in identifying the areas of research.

Participation in the application of data and research.

Provide conductive environment for research.

1. Planning for total patient care.

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