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    Customer Service Responsibilities of Security Guards

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    JoseMelarte GoocoJr.
    This document outlines the responsibilities of security guards in providing customer service. It discusses greeting customers and making a great first impression. Security guards should protect and communicate with customers to ensure their safety and inform them of any hazards. They should also offer assistance to customers who need help with directions, opening doors, or contacting emergency services in case of an incident. The overall roles of the security guard are to provide customer service while protecting the property.

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    Customer Service Responsibilities of Security Guards

    Uploaded by

    JoseMelarte GoocoJr.
    3K views8 pages
    This document outlines the responsibilities of security guards in providing customer service. It discusses greeting customers and making a great first impression. Security guards should protect and communicate with customers to ensure their safety and inform them of any hazards. They should also offer assistance to customers who need help with directions, opening doors, or contacting emergency services in case of an incident. The overall roles of the security guard are to provide customer service while protecting the property.

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    This document outlines the responsibilities of security guards in providing customer service. It discusses greeting customers and making a great first impression. Security guards should protect and communicate with customers to ensure their safety and inform them of any hazards. They should also offer assistance to customers who need help with directions, opening doors, or contacting emergency services in case of an incident. The overall roles of the security guard are to provide customer service while protecting the property.

    Copyright:

    © All Rights Reserved
    Download as PPTX, PDF, TXT or read online from Scribd
    Download as pptx, pdf, or txt
    3K views8 pages

    Customer Service Responsibilities of Security Guards

    Uploaded by

    JoseMelarte GoocoJr.
    This document outlines the responsibilities of security guards in providing customer service. It discusses greeting customers and making a great first impression. Security guards should protect and communicate with customers to ensure their safety and inform them of any hazards. They should also offer assistance to customers who need help with directions, opening doors, or contacting emergency services in case of an incident. The overall roles of the security guard are to provide customer service while protecting the property.

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    © All Rights Reserved
    Download as PPTX, PDF, TXT or read online from Scribd
    Download as pptx, pdf, or txt
    You are on page 1of 8

    CUSTOMER SERVICE

    RESPONSIBILITIES OF
    SECURITY GUARDS

    JOSE MELARTE G. GOOCO JR


    UNIVERSITY OF MUNTINLUPA
    PROFESSIONALISM STARTS……

    •CODE OF CONDUCT
    •CODE OF ETHICS
    •11 GENERAL ORDERS
    • 1. GREET CUSTOMERS
    • 2. MAKE A GREAT FIRST IMPRESSION

    • 3. PROTECT & COMMUNICATE WITH CUSTOMERS


    • 4. OFFER ASSISTANCE
    • 5. SECURE THE PREMISE
    • 1. GREET CUSTOMERS

    • WHEN CUSTOMERS NEED A QUESTION ANSWERED OR WHEN SOMEONE NEEDS


    TO GREET A CUSTOMER, ONE OF THE FIRST INDIVIDUALS THAT A CUSTOMER
    MAY COME IN CONTACT WITH IS A SECURITY GUARD.

    • HAVING A SECURITY GUARD BE THE FIRST POINT OF CONTACT FOR A NEW


    VISITOR NOT ONLY PROVIDES CUSTOMER SERVICE, BUT ALSO HELPS THE
    SECURITY GUARD REMAIN AWARE OF EVERYONE WHO ENTERS YOUR BUILDING.
    • 2. MAKE A GREAT FIRST IMPRESSION

    • SECURITY GUARDS ARE OFTEN THE FIRST IMPRESSION THAT A CUSTOMER HAS OF YOUR BUSINESS. IT IS
    THEREFORE IMPORTANT THAT SECURITY PERSONNEL MAINTAIN AN EXCELLENT PHYSICAL APPEARANCE.
    CUSTOMERS WILL USUALLY SEE SECURITY PERSONNEL BEFORE THEY HEAR THEM. THEREFORE, THE APPEARANCE
    OF THE SECURITY MUST NEVER BE UNDERESTIMATED.

    • WHILE A SECURITY GUARD CAN WEAR A STANDARD AND HIGHLY PROFESSIONAL SECURITY GUARD UNIFORM,
    YOU COULD INSTEAD HAVE SECURITY WEAR LESS FORMAL CLOTHING OR WEAR CLOTHING THAT DISPLAYS YOUR
    COMPANY BRAND.
    • 3. PROTECT & COMMUNICATE WITH CUSTOMERS

    • THE JOB OF A SECURITY GUARD IS NOT ONLY TO PROTECT THE PROPERTY, BUT TO ALSO MAKE
    SURE THAT CUSTOMERS ARE SAFE. FOR INSTANCE, IF THERE IS A HAZARD IN THE BUILDING
    THAT CUSTOMERS ARE NOT AWARE OF, SECURITY SHOULD INFORM THEM OF THIS. BY
    KNOWING THAT THEY ARE PROTECTED, CUSTOMERS ARE MORE LIKELY TO FEEL RELAXED.

    • GREAT SECURITY GUARDS HAVE GOOD COMMUNICATION SKILLS AND ARE FRIENDLY, POLITE
    AND PROFESSIONAL. ANY NOTEWORTHY EVENTS SHOULD BE RECORDED SO THAT YOU WILL BE
    FULLY AWARE OF EVERYTHING THAT OCCURS ON YOUR PROPERTY. SKILLED SECURITY GUARDS
    WILL WRITE REPORTS THAT INCLUDE ONLY THE FACTS, WRITTEN CLEARLY AND CONCISELY.
    • 4. OFFER ASSISTANCE

    • WHEN CUSTOMERS NEED ASSISTANCE, A SECURITY GUARD IS THE MOST TRUSTWORTHY INDIVIDUAL TO TURN
    TO. FOR INSTANCE, IF A CUSTOMER DOES NOT KNOW WHERE A PARTICULAR BUILDING IS, A SECURITY GUARD
    CAN DIRECT HIM OR HER IN THE RIGHT DIRECTION. ASSISTANCE CAN BE SOMETHING AS SIMPLE AS HOLDING
    OPEN A DOOR. ALSO, IF THERE IS AN EMERGENCY, THE SECURITY STAFF ARE THE BEST INDIVIDUALS TO
    CONTACT ABOUT THIS. ALL OF THIS IS DONE WITHOUT THE SECURITY GUARD BEING DISTRACTED FROM DOING
    HIS OR HER JOB OF KEEPING YOUR PROPERTY SAFE. IF SOMEONE IS HURT, THE SECURITY GUARD IS THE BEST
    PERSON TO TURN TO IN ORDER TO PROVIDE FIRST AIDE AND CALL EMERGENCY SERVICES IF NECESSARY.

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