Job Satisfaction

WHAT IS JOB SATISFACTION?
• Job satisfaction is the feeling of pleasure and

achievement which an employee experience at
their job, when the work is worth doing, or the
degree to which their works gives them
satisfaction.
• Job satisfaction is the collection of feelings

and beliefs people have about their current
jobs.
DEFINITION
Job satisfaction is the level of
contentment a person feels regarding
his or her job. This feeling is mainly
based on an individual's perception of
satisfaction.
Measuring Job
Satisfaction
• Single Global
• Rating
One question,
such as
“All things
considered,
how satisfied
are you with
your job? ”
Measuring Job Satisfaction
• Summation score
Typical element here are the nature of
work, supervision, present pay,
promotion opportunities, and relations
with coworkers.
How Satisfied are People in
their Jobs?
Average Job Satisfaction Levels by Facet
70
60
50
40 70 67
30
40 43
20
10
0
Overall Job Team work Compensation Incentive pay
and Benefits
Satisfaction
their Jobs?
71% of the Indian employees surveyed
are satisfied with their jobs.
These numbers are 8 percentage points
higher than the Asia-Pacific norms.
their Jobs?
People are on average-
satisfied with their jobs
with the work itself,
with their supervisors
and coworkers
However, they tend to
be
less satisfied with
their pay and with
pro
What causes Job Satisfaction?
 There is strong correspondence between
how well people enjoy the social context of
their workplace and how satisfied they are
overall.
 Interdependence, feedback, social support
and interaction with co-workers are
strongly related to job satisfaction even
after accounting for characteristics of work
itself.
Pay comes up often when people
discuss job satisfaction.
For poor people or people living in poor
countries pay does correlate with job
satisfaction and overall happiness.
Money does motivate people.
But what motivates people is not
necessarily the same as what makes
them happy.
Job satisfaction is not just about job
conditions.
Personality also plays a role.
Research shows that people who have
Positive core self-evaluation (who
believe in their inner worth and basic
competence) are more satisfied with
their jobs than those with negative core
self-evaluation.
WHAT HAPPENS WHEN
EMPLOYEES LIKE
THEIR JOBS?
When they Dislike their
Jobs?
One theoretical model – the exit-voice-
loyalty-neglect framework is helpful in
understanding dissatisfaction.
The four responses differ along two
dimensions :
Constructive/destructive
Active/ passive
Impact of Satisfied and
Dissatisfied Employees on the
Workforce Active
EXIT VOICE
Destructive Constructive
NEGLECT LOYALT
Y
Passive
The exit response directs behavior
toward leaving the organization,
including looking for a new position as
well as resigning.
Dissatisfaction expressed through
behavior directed toward leaving the
organization.
VOICE
The voice response includes actively
and constructively attempting to improve
conditions, including suggesting
improvements, discussing problems with
superiors, and undertaking some forms
of union activity.
Dissatisfaction expressed through active
and constructive attempts to improve
conditions.
The loyalty response means
Passively but optimistically waiting for conditions
to improve
Speaking up for the organization in the face of
external criticism
Trusting the organization and its management
to
“do the right thing”.
Dissatisfaction expressed by passively waiting
for conditions to improve.
NEGLECT
The neglect response passively allows

conditions to worsen and includes
chronic absenteeism or lateness,
reduced effort, and increased error rate.
Dissatisfaction expressed through
allowing conditions to worsen.
Exit and Neglect behaviors encompass our
performance variables such as
productivity, absenteeism, and turnover.
Voice and loyalty encompasses
constructive behavior that allow individuals
to tolerate unpleasant situations or revive
satisfactory working conditions.
JOB SATISFACTION AND
JOB PERFORMANCE
• “Happy Workers are Productive Workers”
– Developed in 1930’s & 1940’s
– Result from Hawthorne studies at Western
Electricals
– In 1980’s- relationship between satisfaction and
performance was not particularly high.
– Recently as per review found the correlation
between job satisfaction and performance
moderately strong/
– Satisfaction was a likely cause of better
performance, but higher performance was not
a cause of higher job satisfaction.
Satisfaction-Performance relationship is
present in both Individual and
organizations level.
Organizations with more satisfied
employees tend to be more effective
than organizations with fewer.
JOB SATIFACTION AND
OCB
Job satisfaction is the major determinant
of an employee’s OCB.
Satisfied employees – Talk positively, help
others and go beyond the call of duty.
CUSTOMER SATISFACTION
Satisfied employees increase
customer satisfaction and loyalty.
Zappos – “Deliver WOW through
service”
2 reports TSA and airline passenger
complaints – argue that low employee
morale was a major factor undermining
passenger satisfaction.
Jet Airways
ABSENTEEISM
There is a consistent
negative relationship
between
satisfaction and
absenteeism.
Dissatisfied employees
are more likely to miss
work.
TURNOVER
The relationship between job satisfaction
and turnover is stronger than between
satisfaction and absenteeism.
Also affected by alternative job prospects.
Push and Pull
When employees have high “Human
Capital”(high education and high ability),
job dissatisfaction is more likely to
translate
into turnover because they have, or
perceive, many available alternatives.
WORKPLACE DEVIANCE
Deviant behavior in the workplace (counter
productive behavior or employee withdrawal).
If employees don’t like their work environment,
they’ll respond somehow.
Behavior is caused. There is always a cause
and effect relationship to a particular behavior.
Employers should attack the source problem
–
the dissatisfaction- rather than try to control
the different responses.
MANAGERS OFTEN
“DON’T GET IT”
Job satisfaction can affect
the bottom line.
Many managers are unconcerned about
employee job satisfaction.
Others overestimate how satisfied
employees are with their jobs.
Regular surveys reduce gaps between what
managers think employees feel and what
they really feel.
Birla company (survey every 3 months)
Employees feel good about giving their
opinions.

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WHAT IS JOB SATISFACTION?

• Job satisfaction is the feeling of pleasure and

• Job satisfaction is the collection of feelings

The neglect response passively allows

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