Managing Performance and Role of Leader in Managing Performance

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MANAGING PERFORMANCE AND ROLE OF LEADER IN MANAGING PERFORMANCE

Presented by Ritika Sunny Vishruti

MANAGING PERFORMANCE

TOPICS
Definition Characteristics Objectives Importance Process

A process of working towards the performance expectations established in the performance planning stage, analysing progress achieved on continual basis, and counselling for improving results Managing performance pertains to
Analysing on going performance of employees Reinforcing good efforts Help remove deficiencies in performance Further improve employee performance

CHARACTERISTICS

Seeks to realize performance planning within the framework of business plans of the organization Helps keep a check on employees performance so as to keep them aligned to objectives and strategy of the organization Facilitates employees to improve their performance on a continuous basis Develops analytical insight among employees to look at their efforts and results in a more critical manner Prevents misalignment of employee efforts with respect to organizational objectives and strategy

OBJECTIVES

Define mutual expectations of managers/ organization and employees Actualizing performance plans by improving employee performance on a continuous basis Analyzing the ongoing efforts of the employees in order to remove performance deficiencies Managing performance as a relationship

Keep employees focused on their performance objectives and standards


Creating challenging and satisfying developmental plans

IMPORTANCE

Helps develop skills and competencies of employees on periodic basis Motivates employees to evaluate their performance vis-vis their performance plan in a logical rationale manner Corrects performance deficiencies before they become performance disablement Paves way for optimal utilization of organizational resources including men, material, money Provides opportunity to employees to enhance their contribution

MANAGING PERFORMANCE PROCESS

ANALYZING PERFORMANCE
Understanding various factors contributing to performance, managing them to enhance performance Involves

Keep manager informed about progress achieved in meeting performance criteria Making note of various facilitating and inhibiting factors affecting the working towards performance criteria Obtaining periodic comments and suggestions for improvement from the manager

REINFORCING RIGHT EFFORTS

Pertains to encouragement, support, visibility which managers provide employees for making the correct progress in work as per performance plan Helps in bringing more commitment and developing ownership among the employees

REMOVING PERFORMANCE DEFICIENCIES

Managers must provide vision, help and resources too employees who are not able to meet performance goals/ objectives

Factors of poor performance

Organizational causes
Failure to communicate expectations Unrealistic expectations Lack of performance feedback

Employee problems

Lack of knowledge Lack of effort or attention Poor judgment

Lack of resources
Failure to train or instruct Failure to accommodate Hostile environment Harassment

Personal issues

IMPROVEMENT PLANS

Involves

Periodical review of progress Noting facilitating and inhibiting factors

Which can be attributed to Personal or individual Reporting officer Organization and its systems Subordinates External environment

Reporting them to manger

STEPS TO CREATING A SYSTEM TO KEEP PERFORMANCE ON TRACK

Set expectations

Not just goals SMART goals


Specific Measurable Action oriented and aligned Realistic/relevant Time bound

Communicate

Dont fall into the trap of assuming that people know what to do.

Provide and ask for feedback

Effective feedback is a mirror- reflects performance Praise Constructive Criticism

Tie

it to the big picture

Help the employee make a personal connection to what he/she does and the big picture

Be clear about the consequences Tie it to quarterly and yearly performance evaluation systems

Regular feedback

Quarterly reviews

Annual review

REFERENCES
Performance Management, Kohli, A.S., Deb, T. Shrm.org

THANK YOU

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