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QUALITY CIRCLES-pv

Quality circles consist of voluntary groups of employees who meet regularly to identify, analyze, and solve work-related problems. The goals are to improve quality, productivity, safety and morale. Effective quality circles are led by elected members and receive support from management in training, resources and implementing recommendations.

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Vishal Meena
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17 views20 pages

QUALITY CIRCLES-pv

Quality circles consist of voluntary groups of employees who meet regularly to identify, analyze, and solve work-related problems. The goals are to improve quality, productivity, safety and morale. Effective quality circles are led by elected members and receive support from management in training, resources and implementing recommendations.

Uploaded by

Vishal Meena
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PPT, PDF, TXT or read online on Scribd
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Quality Circles

04/14/24 1
Definition
Quality Circle consists of a group of work force level people,
usually from within one department ,who meet voluntarily and
regularly to identify, analyze , discuss problems concerning
their work.

A number of these groups located throughout the organization


will discover ways to:-.
• Cut costs,
• Speed up production,
• Improve quality,
• Reduce absenteeism.
• And make the organization a safer and more pleasant place to work in.
2
QC BASICALLY PERSUES TWO TYPES
OF PROBLEMS
• Those concerned with the personal well-
being of the worker
• Those concerned with the well-being of the
company

Perhaps the most important benefit of


QC is:-
effect on people’s attitude and behavior
3
HOW?
HOW DOES THE QUALITY CIRCLE OPERATION WORK?

IMPLEMENT
REVIEW OF
RECOMMEDATION
APPROVAL BY
MANAGEMENT PROBLEM
IDENTIFICATION

QC OPERATION
MANAGEMENT CYCLE
PRESENTATION

ARRIVE AT
THE BEST
SOLUTION PROBLEM
SELECTION BY
MEMBERS

PROBLEM
ANALYSIS AND
DISCUSS
ALTERNATIVES

DATA FROM
4
SPECIALISTS
IF NECESSARY
OPTIMUM SIZE OF CIRCLE

» Optimum size of a QC is 7 or 8
members. The size of the circle can vary
from 2 to 10 members. The number of
members should be such that the circle
is effective.
» Membership is strictly voluntary. No
one is invited to join and no one is kept
out.

5
Objectives
• Ensure harmony • Problem prevention ability
• Better interrelationship • Communication
• Effective team work • Self development
• Job satisfaction • Leadership development
• Improve quality • Safety awareness
• Problem Solving capacity • Productivity
• Team building
participation
• Self- discipline

6
Structure of QC

Coordinating
Agency 6 Top management

5 Steering
Committee
4
Facilitator

3 Leader, deputy leader

2 Members

Non- members
1

7
The function of a member

• Attend all the meeting


• Learn the quality control techniques
• Follow the code of conduct
• Participate in the discussion
• Help to lure more members

8
Leader
• The QC leader is elected by the circle
members. Normally the supervisor is
designated to perform this role
• The leader must be capable of managing
all types of members such as silent,
talkative, playboy and recognition seekers.

9
The coordinator or facilitator

Responsible for coordinating and conducting QC


activities.
Functions –
• Forms the link between the circles and the rest of
the organization.
• Works closely with the steering committee.
• Coaches and trains the circle leaders.
• Arranges meetings with the management.

10
Key functions of the steering committee

• Establish circle objectives. • Selecting the facilitator.


• Determine the activities that are • Decision about rewards.
outside the character of the circle.
• Establishing the method of
• Identifying the resources. recognition.
• Determine the requirement of • Establishing the promotion and
consultancy services. publicity plan.
• Evaluating in-house capability and • Establishing training materials
potentials. methods and updating by
• Developing the QC policy and continuous review.
procedure document. • Maintain records on cost
saving, implementation cost etc.

11
Training Objectives
• To understand the concept and philosophy
in the right perspective.
• To translate the philosophy into practice
from concept to completion.
• To make use of the simple statistical
quality control techniques for the effective
analysis of problems in the circle.
• To learn the effective techniques for
communicating the results and presenting
the activities of the circle.
12
Training of QC members

The leader trains members (with the help ,if


necessary, from the facilitator) during a
portion of circle meetings, as and when
required

13
Techniques employed in QC
• Brain storming.
• Data gathering.
• Check sheets.
• Pareto analysis.
• Cause and effect diagrams.
• Presentation technique.
• Histogram.
• Control charts.
• Stratification.
• Scatter diagram.
14
POTENTIAL PITFALLS FOR THE
FAILURE OF QC

• Lack of training or poor training. • Irregularity in holding the


• Lack of active involvement from meeting.
the leaders and facilitators. • Too much paperwork and
• Domination by few members. inadequate facility to cope with
• Expecting quick results. paperwork.
• Emphasizing on tangible results • Circle running out of innovative
at the initial stage. ideas.
• Lack of facilities for the meeting
• Setting unrealistic goals.
such as meeting room, black
board.

Contd…
15
POTENTIAL PITFALLS FOR THE
FAILURE OF QC

• Delay in the implementation of recommendation by


management.
• Choosing problems which are too difficult to tackle by
circles.
• Choosing problems requiring the help of outside agency.
• Failure to expose the peripheral services, like
designs,engineering, methods ,purchase, and marketing etc.
• Insufficient support from the management.
• Union relationship.
16
Characteristics of Successful QC’s

• Management is supportive.
• Participation is voluntary.
• Primary philosophy is people building.
• Training is an integral part of the programme.
• Member learn to work as a team (win and win
philosophy).
• Members solve their problems, not stop just
identifying them.

17
MISCONCEPTIONS
ABOUT QC
Quality circles are not:
• Just FOR QUALITY PROBLEMS,
• A forum for grievances,
• A SPRING board FOR DEMANDS,
• A panacea for all ills.
• A substitute for:
---Task force
---Product committee
---Quality control
---Suggestion scheme

18
SALIENT FEATURES
1. Everybody participates & contribute in
process of decision making
2. Problem are chosen , not assigned
3. Decisions is by consensus, not by majority
4. Management blessed , not management
directed
5. Members are responsible for total
performance i.E. Starting from identification
of problem to implementation of the solution
6. Aims at improving the quality of work life 19
THANKS!!!

20

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