Renoir Approach and Methodology

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The Renoir Approach and Methodology

Renoir Analysis & Business Case

Value
Addition,
Cycle Time,
Efficiency
Forecast, Plan,
Control &
Report,
Feedback
Mechanism,
Organizational
Learning

Is there a Business
What are the issues? CaseIs there a Business
for Change? Are
What are the issues? Functional Case
Where should the Alignment, the rewards Are
for Change?
Where
efforts be the
should the rewards
significant? What is the
efforts be Role & significant? What is the
concentrated? Responsibility cost? Does the Return
concentrated?
Should it be wall to cost? Does the Return
on Investment justify
Should it be wall Over/Under
wall? Maximize theto Management
on the
Investment
Project?justify
wall? Maximize the
benefit of the analysis. the Project?
benefit of the analysis. Capability &
Attitude,
Supervisory
Effectiveness,
Skills/Training
Renoir Project Flow & Areas of impact
FOCUS PROCESS tm
PHASE IMPLEMENTATION PHASE

Value
Addition,
Cycle Time,
Efficiency Forecast, Plan,
Control &
Report,
Feedback
Mechanism,
Organizational
Learning

Functional
Buy-in Techniques,
Alignment, Buy-inCompliance,
Change Techniques, Measurable
Measurable
Role & Change
Leader Compliance,
Behavior &&Sustainable
Responsibility
Over/Under
Leader
Analysis, Behavior
Management Sustainable
Analysis, Management
Culture
Capability & Management Culture
Attitude,
Supervisory
Effectiveness,
Skills/Training
Shareholder Value Tree

Renoir’s Areas of operations reflect the shareholder Value Tree…….


Operations and Supply Chain

Operational Efficiency Organization alignment &


Improvement Restructuring

•Activity listing for Manpower •Span Of Control optimization


growth control / alignment to •Mgt. layers effectiveness
activity •Organization chart alignment
•Operational cost savings to business strategy
(Productivity, OT, Travel, •Redefinition of core KPIs &
Utilities, property Mgt., legal SLAs
fees, supply, insurance etc.) •Non-core activities outsourcing
•Business process Mgt.
streamlining •Implementation of newly
•Procurement & vendors Mgt. designed structure with
and rationalization transition phase
•Marketing & advertising
budget control
•Outsourcing opportunities
Mgt.
Sales, Marketing and Customer Service

Sales & Channel Customer Experience Marketing & Branding


Improvement Management Excellence

•Customer acquisition and •Marketing & advertising


•Reorganization and service supply processes budget control
Productivity improvement and interdepartmental •Share of Voice and
of sales team (Retail, flows Marketing campaign
Corporate, Door-to-Door •Customer service centres effectiveness
etc.) effectiveness •Marketing Media usage
•Distributors Mgt. Control •Call centres service efficiency & optimization
System improvement •Point of Sales marketing
•Channel Mgt. effectiveness •Customer complaints and branding effectiveness
•Point of Sales Mgt. resolution & Root Cause •Product portfolio and
improvement Analysis lifecycle management
•Sales commission scheme •Customer inquiries Mgt. •Go to market and 5 Lenses
redesign •Customer compensation & product development
•Account Mgt. & retention retention
•New Sales media team •Social media impact Mgt.
creation (FB, Twitter etc.) (FB, Twitter etc.)

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