Starbuck

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CONTENT

I. Introductory to starbuck……………………………
II. Background of starbuck company …………………
III. Main products or services of the starbuck company...
IV. Business strategies of the company…………………
V. Net income…………………………………………..
VI. Conclusion………………………………………….
I.INTRODUCTION OF COMPANY STARBUCK
 Starbuck Corporation-an American glotbai coffee company based in
seattle , Washington .
 Lagest Coffee – house company in the world with 20,891 store in 62
countries.
 President and CEO – Howard Schulstz.
 Places high value on ethical behaviour and company -Wide diversity.
 Offers espresso menu items, refreshments and pastries, merchandise ,
brewing accessories, gifts and books.
II. BACKGROUND OF STARBUCK

 1971- Starbucks founded by Jerry Baldwin, Zev Siegal and


Gordon Bowker as a single store in seattles pike place
Market .
 1982-Schults Join the starbuck team .
 1983-while travelling in in Italt, schults

experiences Italian Coffee bars and


inspires him
1985-schults leaves Starbuck to open II
Giornale, a company serving espresso
drinks using starbuck coffee bean.
1987-Schultz purchases Starbuck from the

founder and being to expland throughout


the US
1992-Starbuck campany goes public .
• 1993-Open first roasting plant in Washington.

 2011-Celebrates 40th anniversary.


Logo of Starbuck

1971-1987 1987-1992 1992-2011 2011-present


lll. MIAN PRODUCTS OR SERVICES OF STARBUCK
COMPANY
 Service quality can also name as SERVQUAL is an evaluation of how well a
service can be provided by a company in order to fulfill the customer's
desires. In order to improve their business services, find out the problem, and
to all more likely evaluate customer fulfillment, the business manager will
frequently survey their business service that is providing to their customers or
consumers. The customers can use to assess the service quality of a company
based on 5 dimensions. These dimensions are commonly used for build-up
levels of customer satisfaction and contrasting the service received by a
company with their desires. The service quality is considered unacceptable
when the services does not meet customer’s desires and when desires are met,
it is considered acceptable (PDF) SERVICE QUALITY AND ITS
DIMENSIONS, 2020).
EXPLORE THE MENU
IV. BUSINESS STRATGESGIE OF THE COMPANY
 1. Offering ‘third-place’ experience. Starbucks stores are effectively
positioned as a ‘third place’ away from home and work, where people
can spend time in a relaxed and comfortable environment with their
friends or alone.
 2. Selling coffee of the highest quality. Starbucks business strategy can

be classified as product differentiation. Accordingly, the coffee chain


giant focuses on the quality of its products and customers pay premium
prices for high quality.
 3. International market expansion with the focus on emerging

economies is one of the key elements of Starbucks business strategy on


long-term perspective.
4. Integrating technology into various business processes. “Starbucks
is adamant when it says that the purpose of new technology is not just
to improve its website or to process payments quicker for people who
are waiting in line”[4] The coffee chain achieves technology-related
value addition via integrating technology into a wide range of
business processes and procedures such as new product development,
communication of the marketing message, completing sales and
monitoring the level of customer satisfaction.
V. NET INCOME (LAST 10 YEARS) OF STARBUCK

 Starbucks annual/quarterly revenue history and growth rate from 2010


to 2022. Revenue can be defined as the amount of money a company
receives from its customers in exchange for the sales of goods or
services. Revenue is the top line item on an income statement from
which all costs and expenses are subtracted to arrive at net income.
 Starbucks revenue for the quarter ending December 31, 2022
was $8.714B, a 8.24% increase year-over-year.
 Starbucks revenue for the twelve months ending December 31, 2022
was $32.914B, a 8.41% increase year-over-year.
 Starbucks annual revenue for 2022 was $32.25B, a 10.98%
increase from 2021.
 Starbucks annual revenue for 2021 was $29.061B, a 23.57%
increase from 2020.
 Starbucks annual revenue for 2020 was $23.518B, a 11.28%
decline from 2019.
VI.CONCLUSION OF STARBUCK COMPANY

 In conclusion. Starbuck company stands out comparatively above the


rest in the coffee comparatively market due the above strategic control,
effective innovation and Entrepreneurship and best practices in
marketing management. This market remains one of the most
competitive and dynamic and as such Starbucks must avail a
combination of flexibility and customer satisfaction strategies to stay at
the top. It has archived an above average score in its management
approaches so far.

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