Labor Fionah

THE ROLE OF
COMMUNICATION
IN LABOR
MANAGEMENT
RELATIONS
Communication in the
workplace provides employees
with important information
about their jobs, organization,
environment and each other.
GOOD AND EFFECTIVE
COMMUNICATION
Communication is the process of

sharing information, thoughts and
feelings between people through
speaking, writing or body language.
The Ten
Commandments for
Good Communication
1. Always try to give feedback based on facts and not on
opinions and/or emotions which might upset or offend the
other person.
2. Always try to empathize or to see a situation from the

other's point of view.
3. Criticize using neutral language and tone of voice.
4. Say what one mean without becoming sarcastic.
5. If a person wants something from others, he must ask,

don't command.
6.Give the other person a chance to speak, don't slip into
'railroading.
7. Explain why something needs to happen, don't

threaten.
8. Don't give advice or opinions if people don't ask for it.
9. Be to the point, avoid vagueness at all cost.
10. Don't talk down or up to others; avoid diverting the

conversation to trivial
SIGNS OF SUCCESSFUL
COMMUNICATION
Communication is about more than

just exchanging information. It’s about
understanding the emotion and
intentions behind the information.
IMPROVING
COMMUNICATION
SKILLS
#1: Be a good listener People often focus on what they should
say, but effective communication is more about listening than
it is about talking.
#2: Pay attention to nonverbal signals When people

communicate things that they care about, they do so mainly
using nonverbal signals.
#3: Keep stress in check To communicate effectively, a

person needs to be aware of and in control of his emotions.
And that means learning how to manage stress.
#4: Assert yourself Direct, assertive expression makes for

clear communication and can help boost self-esteem and
decision-making.
EMPLOYEE COMMUNICATION
MEDIA
In today's market, in which survival

depends on retaining talent and delivering
high levels of customer satisfaction, no
organization can afford to fail and
understanding how to communicate
effectively to its employees.
COMMUNICATION MEDIA
-PRINT
-AUDIOVISUAL
-FACE-TO-FACE
-ELECTRONIC
THE GRAPEVINE
Grapevine communication is the

informal communication network
within an organization. The grapevine
is used to spread information by
passing the formal communication
structure.
THE SUGGESTION SYSTEM
The term employee suggestion system refers

to a variety of efforts businesses make to
solicit and utilize input from their employees
in hopes achieving cost savings or
improving product quality, workplace
efficiency, customer service, or working
conditions.
PROGRAM STRUCTURE
The next element of a successful

employee suggestion system is
structure. Experts recommend placing
responsibility for program
development and implementation with
a single administrator.
PROGRAM VISIBILITY
Another important element of

successful employee suggestion
programs is visibility. After all,
employees cannot be expected to
participate in a program if they are not
made aware of it.
RECOGNITION AND REWARDS
Another vital element of successful

employee suggestion systems is recognizing
participants and providing rewards for good
ideas: Employees are much more likely to
participate in a suggestion program if the
ideas they submit receive quick and
thoughtful responses from management.
COMMUNICATING
EMPLOYEE BENEFITS
1. Participation - Employer-sponsored benefits are group
plans, and group plans need participants to be sustainable.
2. Value - As companies eliminate pension plans and shift
more of the costs of health care to employees, benefits risk
losing some of their value in the workplace.
3. Clarity - Like all knowledgeable consumers, employees
should know what they're buying.
4. Commitment - Benefits aren't entitlements; companies
generally offer them as a commitment to employees' good
health, well-being and financial security.
5. Retention - An effective benefits communication program
highlights cost- saving offerings such as tuition reimbursement
and employee discount programs.
6. Diversity - Successful benefits communication programs
borrow strategies from the best marketing plans workplace.
COMMUNICATING COMPANY
POLICY
Employers are required to have

certain work rules in place and can
also implement optional rules for
employees.
The following are some tips in communicating company
policies to employees:
1. Develop an on-going program to communicate policy
2. Use distribution lists and group the policy information
different groups need
3. Identify the behavior changes needed
4. Use an appropriate tone and language
5. Develop a priority system for messages about policy
6. Use engaging ways to capture staff’s attention.
7. Introduce interactive elements into policy communication
8. Use multiple communication channels to reinforce
important policies
9. Evolve policies and keep them top of mind
10. Ask staff to acknowledge important policy
communications
11. Measure acceptance and understanding regularly
PROMOTION
While employee promotions
positively affect engagement and
motivation, very few organizations
widely communicate their
promotional policies for recruitment
or employee retention.
1. Postings - Post certain rules and regulations in
a common area where all employees will see
them.
2. Handbook - While larger companies spend
resources to develop a comprehensive employee
handbook, a firm may be able to communicate
the important policies with just a few pages.
3. Discussions - During initial training sessions,
the company should discuss the policies it had
created and ask the new hires if they have any
questions.
4. Electronically -Many small businesses rely
on electronic communication among employees.
TRANSFER
A transfer occurs when a classified

employee is appointed to the same
or similar position in another
department. There are three (3)
types of transfers; lateral
transfers, voluntary transfers
and involuntary transfers.
DEMOTION
A demotion is the
compulsory lowering of
an employee's job rank,
job title, or status
When a demotion is determined to be the appropriate action to
take, following these steps can help make the discussion and
the transition smoother and less disruptive:
1. Be respectful of the employee during the demotion
discussion, keeping in mind that the organization is taking this
step because of the desire to retain the employee and the
expectation that he or she will be successful.
2. Clearly and honestly communicate the performance-related

reasons for the demotion or the reasons why the organization
is taking this action as opposed to termination.
3. Clearly outline the new position and the transition plan

(e.g., last date in the old role, first day in the new role, to
whom the employee will report).
4. Be ready to respond to questions and requests such as:
a. Can I have a little more time in the position to improve?
b. Can I move to a different position/department/location?
c. Can I have a few days to think about it?
d. What if I don't want to take the position?
5. Be prepared should the employee have a very emotional

and perhaps negative response.
6. If the employee is accepting of the demotion, use this

meeting to work out a communication plan answering who
will be told, when the demotion will be communicated and
what information will be shared.
LAYOFFS
Perhaps the most demoralizing change

a workforce can undergo, layoffs
require honest and open
communication from business owners.

Labor Fionah

Uploaded by

Copyright:

Available Formats

Labor Fionah

Uploaded by

Document Information

Original Title

Copyright

Available Formats

Share this document

Share or Embed Document

Sharing Options

Did you find this document useful?

Is this content inappropriate?

Copyright:

Available Formats

Labor Fionah

Uploaded by

Copyright:

Available Formats

THE ROLE OF

Communication is the process of

2. Always try to empathize or to see a situation from the

3. Criticize using neutral language and tone of voice.

4. Say what one mean without becoming sarcastic.

5. If a person wants something from others, he must ask,

7. Explain why something needs to happen, don't

8. Don't give advice or opinions if people don't ask for it.

9. Be to the point, avoid vagueness at all cost.

10. Don't talk down or up to others; avoid diverting the

Communication is about more than

#2: Pay attention to nonverbal signals When people

#3: Keep stress in check To communicate effectively, a

#4: Assert yourself Direct, assertive expression makes for

In today's market, in which survival

Grapevine communication is the

The term employee suggestion system refers

The next element of a successful

Another important element of

Another vital element of successful

Employers are required to have

A transfer occurs when a classified

2. Clearly and honestly communicate the performance-related

3. Clearly outline the new position and the transition plan

5. Be prepared should the employee have a very emotional

6. If the employee is accepting of the demotion, use this

Perhaps the most demoralizing change

You might also like