User & Usability Testing

User & Usability Testing
Francis Saa-Dittoh
User Testing Vs Usability Testing
 User Testing: This term is often used more broadly to refer
to any testing that involves users.
 It can include a variety of methods, such as interviews, surveys, and
observations, as well as usability testing.
 The goal of user testing is generally to understand users' needs,
behaviors, and experiences in order to inform the design of a
product or system.
 Usability Testing: This term is typically used more
specifically to refer to testing that focuses on how easy a
product or system is to use.
 In usability testing, participants are asked to complete specific
tasks while observers may watch, listen, and take notes.
 The goal is to identify any usability problems, collect quantitative
data on participants' performance (e.g., time on task, error rates),
and determine participant satisfaction with the product.
User Testing
 User testing is a key component of the user-
centered design process.
 Itinvolves evaluating a product or system by
testing it with representative users.
 The main goal of user testing is to identify any
usability problems, gather quantitative data on
participants' performance (e.g., time on task,
error rates), and determine participant
satisfaction with the product
Planning User Testing
 Define Goals
 Identify Participants
 Develop Test Tasks
 Define Goals: The first step in user testing is to
define what you want to learn from the test. This
could be understanding how users navigate your
interface, whether they can complete certain
tasks, or how they react to a new feature.
 Identify Participants: Participants should
represent your user base. You need to consider
factors like age, computer proficiency, and
familiarity with the type of system you're testing.
 Develop Test Tasks: Create realistic scenarios that
will allow the users to interact with the system in
a meaningful way. The tasks should be designed to
test the various functionalities of the system.
Conducting User Testing
 Setting Up
 Test Moderation??
 Observation and Data Collection
After User Testing
 Data Analysis: Analyze the data collected during the test
to identify patterns and trends. This can involve statistical
analysis of quantitative data, as well as thematic analysis
of qualitative data.
 Reporting: Prepare a report detailing the findings of the
test. This should include an overview of the methodology,
a presentation of the findings, and recommendations for
improvements.
 Iterative Design: Use the results of the user test to inform
changes to the system. After changes are made, it's often
useful to conduct further rounds of user testing to check
that the changes have had the desired effect.
Usability testing
 Usability testing is a method used to evaluate a
product or system during the design process by
testing it with representative users. The goal is to
identify any usability problems, collect qualitative
and quantitative data, and determine the
satisfaction of the participant with the product.
Understanding Usability Testing
 Definition: Usability testing is a technique used in user-
centered interaction design to evaluate a product by
testing it on users. This can be seen as an irreplaceable
usability practice since it gives direct input on how real
users use the system.
 Purpose: The primary purpose of usability testing is to

understand how users interact with a product and whether
they can achieve their goals effectively, efficiently, and
satisfactorily.
Types of Usability Testing
 Formative Usability Testing: This is conducted
during the development of a product or system to
improve and make changes to the design. It is more
exploratory in nature.
 Summative Usability Testing: This is conducted at

the end of the development process and is used to
validate the final product. It is more evaluative and
involves more users than formative testing.
Planning Usability Testing
 Define Objectives: Clearly define what you want to achieve with
the usability test. What aspects of the user experience are you
testing?
 Identify Participants: Participants should be representative of your

user base. Consider factors like demographics, technical
proficiency, and familiarity with the product or similar products.
 Design Test Tasks: Create tasks that will help you achieve your
objectives. These tasks should be realistic and allow users to
interact with key areas of your product.
Conducting Usability Testing
 Moderated vs Unmoderated: In moderated testing, a
moderator works directly with a participant, guiding
them through tasks and asking questions. In
unmoderated testing, participants complete the test
independently, often using remote testing tools.
 Data Collection: Collect both qualitative data (like

user comments and observations) and quantitative
data (like task completion rates and time on task).
Analyzing and Reporting Results
 Data Analysis: Analyze the data to identify
patterns, trends, and insights. This could involve
statistical analysis, thematic analysis, or other
methods.
 Reporting: Prepare a report that presents your
findings and offers recommendations for
improvement. This report should be clear,
concise, and actionable.
Iterative Design and Testing
 Usability testing is not a one-time event. It's part
of an iterative design process where you test,
analyze, make changes, and then test again. This
helps ensure that your product is as user-friendly
as possible.

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User & Usability Testing

 Purpose: The primary purpose of usability testing is to

 Summative Usability Testing: This is conducted at

 Identify Participants: Participants should be representative of your

 Data Collection: Collect both qualitative data (like

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