Connect Hardware Peripherals 3,4,5

Mary Help College
Connect Hardware Peripherals

LO1 – Information Sheet 3 - Documenting and Reporting Client
Requirements and Peripherals
Feasibility study
• A feasibility study can be carried out to show the

client benefits, approximate costs of the new
equipment and the impact on the organization.
• Several hardware devices can also be recommended

to the client.
Feasibility study cont’d
• The aim of the feasibility study is to recognize the

best solution under the circumstances by identifying
the effects of this solution on the organization.
• A feasibility study can also reveal that a client‘s

peripheral requirements are not achievable.
Feasibility study cont’d
• The requirements may exceed budget, or the requested

peripheral devices may not be compatible with the current
computer system.
• The results of a feasibility study can be determine whether

or not an organization proceeds with the purchase and
installation of the peripheral devices based on client needs
and organizational guidelines and standards.
Client Request Form cont’d
• An initial request for hardware peripheral devices

can be documented using a project request form.
• This form documents information from both the

client and the computer consultant in order to
document preliminary requirements.
Client Request Form cont’d
• Typical information requested on a project request form includes:-

 Project title
 Date received
 Completion date
 Project number
 Description of problem
 Objectives
 Anticipated benefits
 Person requesting
 Constraints.
Sample Client request form
Analyzing
• In the analysis phase, the client‘s requirements are

investigated in more depth.
• It is important to try to gain as much information

from the client as possible, in order to obtain an
accurate understanding of the situation.
Analyzing cont’d
• Detailed client requirements, such as:-

Specific features of the device required
The number of people who will need to use device
Support expectations
Training requirements can all be obtained during this phase
through, interviews, questionnaires, checklists and observations
are some methods that consultants use to gather information.
Interviews cont’d
•A well-prepared interview can help provide you with

valuable information about your client requirements.
• Questions asked of a client may be specific or open ended.
• Specific questions generally mean that the client will give a

yes/no response or a specific answer.
• Open-ended questions, however, generally commence with

“how” or ”why”.
Interviews cont’d
• For example, some questions you may want to ask

during an interview to replace an existing printer could
include:-
How will a new printer solve existing printer issues?
Who will be using the new printer the majority of the time?
What will be the new printer key purposes? Eg. Letters,
Advertising brochures, Information from the internet.
Questionnaires
• Questionnaires are helpful when you need to gather

information from a number of clients.
• A number of questions incorporating short answers,

multiple choice and true/false choices can help you
quickly determine what kinds of features the
majority of clients are requiring.
Checklists
• In a similar manner to questionnaires, checklists that

ask clients to choose what features they would like
from a specific peripheral device can also provide an
efficient way to determine a set of popular
requirements.
Observations
• Even informal observations of current business

procedures can provide another way of determining
client needs.
• Observing users as they go about their day-to-day

tasks can confirm, if current peripheral devices are not
working properly or assessing the need for a new
peripheral devices.
Designing
• The design phase enables you to figure out an

effective solution.
• All the information you have gathered via

questionnaires, interviews, observations and during
planning can be assessed to determine the best way
of satisfying client requirements.
Designing cont’d
• There will often be several peripheral devices that

are capable of performing the job satisfactorily.
• An evaluation grid can be created to show the client

each device‘s functionality.
Designing cont’d
Specifications Scanner 1 Scanner 2 Scanner 3

Price
Optical resolution (dpi)
Dimensions
Operating system
Software included
Comments
Table3.1. the example below illustrates an evaluation grid that could be used for appraising scanners.
Designing cont’d
• Once client requirements have been clarified, all

requests for hardware peripherals need to be
documented clearly in a concise form.
• An organization will often have its own organizational

standards (for example, report templates, guidelines)
to which you will need to adhere.
Mary Help College
LO1 - Information Sheet 4 - Verifying Client Requirements
Demonstrate client requirements in line
with organizational standards
• Verifying client requirements with appropriate person
in line with organizational standards, guidelines and
reporting procedures when demonstrating client
requirement needs of hardware peripheral devices
within different organization.
Demonstrate client requirements in line with
organizational standards
• All users can test hardware peripherals, confirm
client satisfaction and make amendments as required
for client, in line with procedures and guidelines to
demonstrate client requirements.
Ensure client support expectations
• When it comes to client support, your clients have

certain expectations which they expect you to meet
consistently.
• They see you as a single point of contact for assistance

in the utilization of the organization‘s computing
resources, and to provide that assistance in a timely
and professional manner.
• They expect you to provide:-

Connectivity
Hardware and software support
Consultation and training
General information and technology recommendations
Web-accessible information etc.
• Your client expects that where equipment become

defective that they will be fixed promptly.
• One way to fulfill this requirement is to know which

pieces of equipment are under warranty so that the
appropriate action may be taken.
Mary Help College
LO1 - Information Sheet 5 - Taking Action to Ensure Client Support
Expectations
Agreements for Warranties and Support
• Before acquiring hardware peripheral devices, it is

vital to assess what kind of warranties, service and
support, prospective suppliers will provide.
Warranties
• A warranty is an agreed upon term which covers a

computer or computer component.
• Generally, most computers have a 1 or 3 year

warranty.
• This warranty may or may not cover the service,

repair and replacement of computer parts.
Service and support
• It is important to know what kind of support

services are offered by the prospective suppliers.
• There are many questions to consider such as:

If a device requires repairs does it have to be sent back
to the supplier (called “Return to base”) or will they
provide on-site visits?
Service and support
What is the average response time if service is required?

What kinds of maintenance and repair costs could be
incurred during the duration of use of the device?
Will the device require regular servicing? If so, how
many services will be necessary over a one-year period?
End of Learning Outcome 1

Connect Hardware Peripherals 3,4,5

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Mary Help College

Connect Hardware Peripherals

• A feasibility study can be carried out to show the

• Several hardware devices can also be recommended

• The aim of the feasibility study is to recognize the

• A feasibility study can also reveal that a client‘s

• The requirements may exceed budget, or the requested

• The results of a feasibility study can be determine whether

• An initial request for hardware peripheral devices

• This form documents information from both the

• Typical information requested on a project request form includes:-

• In the analysis phase, the client‘s requirements are

• It is important to try to gain as much information

• Detailed client requirements, such as:-

•A well-prepared interview can help provide you with

• Questions asked of a client may be specific or open ended.

• Specific questions generally mean that the client will give a

• Open-ended questions, however, generally commence with

• For example, some questions you may want to ask

• Questionnaires are helpful when you need to gather

• A number of questions incorporating short answers,

• In a similar manner to questionnaires, checklists that

• Even informal observations of current business

• Observing users as they go about their day-to-day

• The design phase enables you to figure out an

• All the information you have gathered via

• There will often be several peripheral devices that

• An evaluation grid can be created to show the client

Specifications Scanner 1 Scanner 2 Scanner 3

• Once client requirements have been clarified, all

• An organization will often have its own organizational

• When it comes to client support, your clients have

• They see you as a single point of contact for assistance

• They expect you to provide:-

• Your client expects that where equipment become

• One way to fulfill this requirement is to know which

• Before acquiring hardware peripheral devices, it is

• A warranty is an agreed upon term which covers a

• Generally, most computers have a 1 or 3 year

• This warranty may or may not cover the service,

• It is important to know what kind of support

• There are many questions to consider such as:

What is the average response time if service is required?

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