Vision and Mission-

1) Etiquette- wkóvPvi,f`ªZv|
2) Manner- Afm,‰`bw›`b KvRKg©|
3) Behavior- AvPiY|
4) Presonality-e¨w³Z¡|
5) Integrity-ï×vPvi|

1
 Contents of Presentation
Vision and mission
Definition of Etiquette
Definition of Integrity
`ybx©wZ `gb I ï×vPvi cÖwZôv K‡í D‡jøL‡hvM¨ AvBb
ivóªxq cÖwZôvb I Aivóªxq cÖwZôvb
ivóªxq cÖwZôv‡b ï×vPvi †KŠkj
RvZxq msm`, wePvi wefvM, wbe©vPb Kwgkb, A¨vUwb©
†Rbv‡ij, miKvix-Kg©Kwgkb
gnv-wnmve wbixÿK I wbqš¿K, b¨vqcvj, `yb©xwZ `gb Kwgkb

2
 Continued.

Aivóxªq cÖwZôvb,
 ivR‰bwZK `j
†emiKvix Lv‡Zi wkí I evwYwR¨K cÖwZôvb
GbwR I mykxj mgvR
cwievi
wkÿv cÖwZôvb
MYgva¨g

3
Etiquette:- wkóvPvi, f`ªZv, Av`e-Kvq`v ev
ixwZbxwZ
hv cÖ‡qvRb‡ev‡a cwieZ©bkxj| wkóvPvi ev
f`ªZv wewfbœfv‡e cÖKvk Kiv hvq:
K) †cvkvK- Avkv‡Ki gva¨‡g| L) e¨env‡ii
gva¨‡g|
M) Kv‡Ri gva¨‡g| N) mvgvwRK wkóvPvi|
O) AvPiY, K‡_vcK_b, mwVK e³e¨, ‡Uwej wkóvPvi,
P) kvU©, UvB, iægvj, AvswU, Nwo, Kjg, †gvRv
BZ¨vw`i wkóvPvi|
Q) cÖmvabx| R) Awdwmqvj
mvÿvrKvi|
S) wfwRwUs KvW©| T) cÎ wjLb| 4
Integrity:-
•AvwfavwbK A‡_© mvayZv ev b¨vq-civqYZv|
•miKvwifv‡e Gi bvgKiY Kiv n‡q‡Q ï×vPvi|
•ï×vPvi ej‡Z mvaviYfv‡e ˆbwZKZv I mZZv Øviv
cÖfvweZ AvPiYMZ DrKl©Zv †evSvq|
•Gi Øviv GKwU mgv‡Ri gvb`Û, bxwZ I cÖ_vi cÖwZ
AvbyMZ¨I †evSv‡bv nq|
•e¨w³ ch©v‡q Gi A_© nj KZ©e¨wbôv I mZZv ev PwiÎ
wbôv| RvZxq ï×vPvi †KŠkj bxwZ‡Z ï×vPvi‡K Gfv‡eB
e¨vL¨v Kiv n‡q‡Q|
5
`ybx©wZ `gb I ï×vPvi cÖwZôv K‡í
D‡jøL‡hvM¨ AvBb

1) `~bx©wZ `gb AvBb 2) gvwb jÛvwis

AvBb
3) Z_¨ AwaKvi AvBb 4) Z_¨ cÖ`vb AvBb
5) mš¿vmwe‡iv‡ax AvBb 6) †fv³v AwaKvi
msiÿY AvBb|
7) RvZxq gvbevwaKvi Kwgkb AvBb
8) miKvix A_© I ev‡RU e¨e¯’vcbv AvBb
9) cvwievwiK mwnsmZv(cÖwZ‡iva I myiÿv)
AvBb
10) gvbe cvPvi cÖwZ‡iva I `gb AvBb 6
A) ivóªxq cÖwZôvbt-
1. wbe©vnx wefvM I Rb cÖkvmb
2. RvZxq msm` 3. wePvi wefvM
4. wbe©vPb Kwgkb 5. A¨vU©wb †Rbv‡ij
6. miKvwi Kg©Kwgkb 7. gnv-wnmve wbixÿK I
wbqš¿‡Ki Kvh©vjq
8. b¨vqcvj 9. `ybx©wZ `gb Kwgkb
10. ¯’vbxq miKvi

Av) Aivóªxq cÖwZôvbt-

1. ivR‰bwZK `j 2. †emiKvix Lv‡Zi wkí I evwYwR¨K
cÖwZôvb
3. GbwR I mykxj mgvR 4. cwievi
5. wkÿv cÖwZôvb 6. MYgva¨g
7
 ivóªxq cÖwZôv‡b ï×vPvi †KŠkj
1)wmwfj mvwf©m AvBb cÖYqY|
2)Kg©Rxeb Dbœqb cwiKíbv cÖYqY|
3)AskMÖnYg~jK m¤úvw`Z Kg© g~j¨vqb c×wZi cÖeZ©b|
4)Avq I m¤ú‡`i weeiY wbqwgZfv‡e wba©vwiZ KZ©„c‡ÿi
Kv‡Q Rgv`vb|
5)miKvwi Kg©KZ©v Kg©Pvix‡`i Rb¨ DbœZZi †eZb I
myweavw` cÖ`vb|
6)BÑMf‡b©bm cÖeZ©‡bi Rb¨ Z_¨ I †hvMv‡hvM cÖhyw³
AeKvVv‡gv cÖwZôv I Dbœqb|
7)Awf‡hvM e¨e¯’vcbv c×wZ cÖeZ©b|
8)gš¿Yvjq mg~‡ni ¸”Q (Cluster) MVb|
9)Rb¯^v‡_© mswkøó Z_¨ cÖ`vb (myiÿv) AvBb-2011 cÖbqb|
10)gvgjv Z`‡šÍ c„_K Z`šÍ wefvM cÖeZ©b Kiv|
11)f‚wg e¨e¯’vcbvi AvayKxKib I f‚wg e¨envi cwiKíbv
ev¯Íevqb, 8
 RvZxq msm`

hvi Kg© cwiKíbv wb¤œiæct-

1) msweavb I Kvh©cÖYvjx wewa Abyhvqx msm‡`i
cÖ_g Awa‡ek‡b we‡ivax `jmg~‡ni m‡½ civgk©µ‡g
msm`xq KwgwU mg~n MVb|
2) we‡ivax `jxq m`m¨M‡Yi msm‡`i Awa‡ek‡b
wbqwgZAsk MÖnY wbwðZ Kivi D‡`¨vM MÖnY|
3) cÖavbgš¿xi/gš¿xe‡M©i cÖ‡kœvËi c~‡©e Kvh©
cÖYvjx wewai AvIZvq we‡ivax `jxq msm` m`m¨mn
mKj m`‡m¨i AskMÖnY wbwðZ Kivi D‡`¨vM MÖnY|
4) msm` m`m¨M‡Yi m¤ú‡`i weeiY Rbmg‡ÿ cÖKv‡ki
e¨e¯’v |

9
5)wba©vwiZ `vwq‡Z¦i wfwˇZ wbqwgZfv‡e miKvwi
wnmve KwgwUi ˆeVK Abyôvb|
6) msm`xq ¯’vqx KwgwU mg~‡ni wbqwgZ ˆeVK
Ae¨vnZ ivLv|
7) ev‡RU cÖwµqv cixweÿY KwgwUi ˆeVK Abyôv‡bi
wel‡q msm` m`m¨e„›` I msm` mwPevj‡qi Kg©KZ©v‡`i
`ÿZv e„w× |
8) Rbej, miÄvg, Awdm ms¯’v‡bi gva¨‡g ¯’vqx KwgwU
mg~n‡K mnvqZv cÖ`vb|
9) RvZxq msm` I msm`xq Kvh© c×wZ‡Z Z_¨ cÖhyw³i
e¨envi|
10) RbM‡Yi cÖwZ msm` m`mM‡Yi `vwqZ¦ I
Revew`wnZv wbwðZK‡í Zuv‡`i Rb¨ GKwU
AvPiYwewa cÖYqb I cÖwZcvjb|
11) RvZxq msm‡`i wcwUkb KwgwU‡K AwaKZi
Kvh©Ki Kiv| 10
 wePvi wefvM
cwiKíbv -
1) mycÖxg †Kv‡U©i wePvi wb‡qv‡Mi D‡Ï‡k¨
g‡bvbq‡bi Rb¨ AvBb wewa/bxwZgvjv cÖYqb|
2) wermiv‡šÍ m¤ú‡`i wnmve weeiY wba©vwiZ
KZ©„c‡ÿi Kv‡Q Rgv`vb|
3) mycÖxg RywWwkqvj KvDw݇ji djcÖmy Kvh©
wbe©v‡ni Rb¨ c×wZ, bxwZ I Kvh© cÖYvjx cÖYqb I
Zv‡`i ev¯Ívevqb|
4) wePviM‡Yi mÿgZv Dbœq‡bi j‡ÿ¨ cÖwkÿY I
kw³kvjxKib|
5) cÖ‡qvR‡b AwZwi³ wePviK wb‡qvM|
6) †iwRóªv‡ii Kvh©jqÕ‡K kw³kvjxKib|
7) ‡`Iqvbx gvgjvi mgqmxgv wba©vib|
8) Av`vjZ Aegvbbvi msÁv wba©viY|
9) weKí we‡iva wb®úwËi e¨e¯’v MÖnY| 11
 wbe©vPb Kwgkbt-
Kg© cwiKíbvt-
1) Kwgkbvi wb‡qvM I myweavw` m¤ú‡K© Lmov AvBb/
wewagvjv/bxwZgvjv|
2) evsjv‡`k wbe©vPb Kwgkb mwPevj‡q mvsMVwbK
KvVv‡gv kw³kvjxKiY|
3) mKj Dc‡Rjv I †Rjv Ges AvÂwjK ch©v‡q mwµq
mvf©vi †ókb Ges WvUv‡eBR wWRvóvi wiKfvwi †m›Uvi
wbg©vY|
4) evsjv‡`k wbe©vPb Kwgkb Kg©KZ©v‡`i mÿgZv e„w× |
5) evsjv‡`k wbe©vPb Kwgkb cÖwkÿY BbwówUDU
cÖwZôv |
6) wbev©Pbx we‡iva wb¯úwË msµvšÍ AvBb ms‡kvab
Ges wbe©vPbx UªvBey¨bv‡ji mÿgZv e„w× |
7) wbe©vPKgÛjx, †fvUvi I †fvU cÖv_x©‡`i m‡PZbZv 12
A¨vUwb© †Rbv‡ij miKv‡ii g~L¨ AvBb
Kg©KZ©v| wZwb Ges Zvi Kvh©vjq iv‡óªi
¯^v‡_© I AvBb mgybœZ ivLvi Rb¨ wePvi
wefvM‡K mnvqZv cÖ`vb K‡ib|
Kg©cwiKíbvt-
1)we‡klvwqZ BDwbU(ixU, †`Iqvwb,‡dŠR`vwi)
m„wói Rb¨ A¨vUwb© †Rbv‡i‡ji Kvh©vj‡qi
cybM©Vb|
2)A¨vUwb© mvwf©‡mm AvBb cÖYqb|
3) A¯’vqx wb‡qv‡Mi †ÿ‡Î wbw`ó †gqv‡`i Rb¨
(cuvP eQi) A¨vUwb©,G¨vwWkbvj,†WcywU I
G¨vwmó¨v›U A¨vUwb© †Rbv‡ij‡`i wb‡qvM cÖ`vb|
4) AvBb Kg©KZ©v‡`i mÿgZv e„w×K‡í e¨e¯’v
cÖnY| 13
1) miKvwi Kg© Kwgk‡bi mfvcwZ I m`m¨M‡Yi g‡bvbqb
bxwZgvjv
cÖYqb I Z`bymv‡i Kwgk‡bi mfvcwZ I m`m¨M‡Yi
g‡bvbqb cÖ`vb|
2) Z_¨ cÖhyw³wfwËK cixÿv-c×wZ cÖeZ©b|
3) mywbw`©ó gvb Abyhvqx †gŠwLK cixÿv cwiPvjbvi
Rb¨ wb‡`©wkKv cÖYqb I AbymiY|
4) Kg©KZ©v-Kg©Pvix‡`i c‡`vbœwZi gvb`Û wba©viY I
Gi ev¯Íevqb|
5) †KvUv c×wZi †hŠw³KxKi‡Yi gva¨‡g †gav †KvUv
e„w×|
6)miKvwi Kg© Kwgk‡bi Avw_©K I e¨e¯’vcbv ¯^vqË
kvm‡bi j‡ÿ¨ bxwZ cÖYqb|
7)miKvwi Kg© Kwgkb KZ…©K AvaywbK wb‡qvM
c×wZi wel‡q Pvwn`vwfwËK cÖwkÿY cÖ`vb| 14
gnv wnmve wbixÿ‡Ki cÖwZ‡e`b cieZx©‡Z
msm‡` Dc¯’vcb Kiv nq| miKvix wnmve
m¤úwK©Z msm`xq ¯’vqx KwgwU Gme
cÖwZ‡e`b ch©v‡jvPbv K‡i| wbev©nx
wefvM‡K cÖ‡qvRbxq wb‡`©kbv I
mycvwik cÖ`vb K‡i|

Kg©cwiKíbvt-
1)gnv-wnmve wbixÿK I wbqš¿‡Ki
Kvh©vjq‡K Avw_©K,
2)cÖkvmwbK I KvwiMwi w`K n‡Z AwaKZi
¯^vwqZ¡kvwmZ
3)Kivi j‡ÿ¨ cÖkvmwbK e¨e¯’v MÖnY| 15
 b¨vqcvj
Kg©cwiKíbvt-
1| b¨vqcvj, Zuvi `߇ii Kg©KZ©v I
Kg©Pvixe„‡›`i wb‡qvM †`Iqv|
2|b¨vqcv‡ji Kvh©vj‡qi †fŠZ myweavw`
Ges XvKv I AvÂwjK Kvh©vjq mg~‡ni Rb¨
cÖ‡qvRbxq miÄvg I mvgMÖx mieivn Kiv|
3|b¨vqcv‡ji `߇ii Kg©cwiPvjbvi
wewaweavb I Kvh©c×wZ cÖbqb|
4| b¨vqcv‡ji `߇ii Kvh©ewj ch©v‡jvPbv I
cwieZ©‡bi Rb¨ mycvwik cÖbqb|
16
Kg© cwiKíbvt-
1| AvBwb KvVv‡gv ms¯‹v‡ii gva¨‡g Kwgk‡bi mÿgZv e„w×KiY
Ges Z`šÍ cwiPvjbvci c~Y© ¯^vaxbZv cÖ`vb|
2| Kwgk‡bi Kvh©µ‡gi AwaKZi wbi‡cÿZvi `vq`ÿZv wbwðZKiY|
3| Kwgk‡bi `ÿZv I mÿgZv e„w×i j‡ÿ¨ cÖwkÿY I Ab¨vb¨ Kvh©µg
MÖnY|
4| wewfbœ ms¯’vi m‡½ Kwgk‡bi cÖvwZôvwbK †hvMv‡hvM
e¨e¯’v Dbœqb|
5| cÖgvwYZ DrK…ó AbyKiY I Abykxj‡bi gva¨‡g cÖvwZôvwbK
ms¯‹vi mvab|
6| miKvwi cÖwZôvb,e¨emv cÖwZôvb I mykxj mgvR I MYgva¨‡gi
gva¨‡g `ybx©wZi weiæ‡× Rb m‡PZbZv e„w×i D‡`¨vM MÖnY|
7| `ybxwZ cÖwZ‡iv‡ai j‡ÿ¨ RvZxq ï×vPvi BDwbU I ˆbwZKZv
KwgwU MVb I kw³kvjxKi‡Y mnvqZv cÖ`vb|
8| `ybxwZ cÖwZ‡iv‡a wb‡qvwRZ e¨w³‡`i `ybxwZ© cÖwZ‡iv‡ai
Rb¨ gwbUvwis cÖwZôv|
9| Rb cÖwZwbwamn ivR‰bwZK †bZ…e„›`‡K `ybx©wZ we‡ivax
Ask MÖn‡Yi Rb¨ D‡×¨k¨ Kiv|
17
Kg©cwiKíbvt-
1)mvgvwRK-A_©‰bwZK-‡fŠ‡MwjK ev¯ÍeZvi
Av‡jv‡K (RbmsL¨v, AvqZb, AbcÖmiZv) ¯’vbxq
miKvimg~‡n m¤ú` eivÏ e„w×KiY|
2) ¯’vbxq miKvi cÖwZôvbmg~‡ni Avq e„w×i cwimi
e„w×KiY|
3) ¯’vbxq miKv‡ii wbe©vwPZ cÖwZwbwa I
Kg©KZ©v, Kg©Pvix‡`i ¯^”QZ I `vqe×Zv
wbwðZKi‡Yi Rb¨ bvMwiK bvMwiK D‡`¨vM MÖnY|
4) ¯’vbxq miKv‡i (we‡klZ Dc‡Rjv I †Rjv cwil`) msm`
m`m¨ I miKvwi Kg©KZ©vM‡Yi f‚wgKv I GLwZqvi
mywbw`©óKiY|
5) ‡Rjv cwil‡`i Kg© cwiwa wbav©iY Ges †Rjv‡K
¯’vbxq miKv‡ii †K›`ªwe›`y wnmv‡e wPwýZKiY|
6) ¯’vbxq miKvi mvwf©m cÖeZ©b|
7) ¯’vbxq miKv‡ii cÖwZwbwa Kg©KZ©v I18
 Aivóxªq cÖwZôvbt-

ivR‰bwZK `jt-
Kg©cwiKíbvt-
1) MYcÖwZwbwaZ¡ AvBb Abymi‡Y `jmg~‡ni
MVbZš¿ ev¯Íevqb|
2) ivR‰bwZK `‡ji AvPiY m¤ú‡K© wewa cÖYqb I
Abymib|
3) cÖv_x© g‡bvbqb I `jxq Znwej e¨e¯’vcbvq
¯^”QZv Avbqb|
4) †UªW BDwbqb,mykxj mgvR I †ckvRxex
cÖwZôvb mg~‡ni m‡½ ivR‰bwZK `‡ji civgk©
DrmvwnZKiY|
19
1| e¨emvq ¯^wbqš¿Y e¨e¯’v †Rvi`viKiY|
2| FY‡Ljvwc‡`i weiæ‡× †`Dwjqv AvB‡bi
Kvh©Ki cÖ‡qvM|
3| e¨emvq cÖwZ‡hvwMZv AvB‡bi myôz
ev¯Íevqb|
4| K‡c©v‡iU cwiPvjb wewa j•NbKvix‡`i
weiæ‡× e¨e¯’v MÖnY|
5| b¨vh¨Zv I K…wZwfwËK †eZb. gRyix I
myweavw` cÖ`v‡bi wel‡q e¨emv-cÖwZôvb,
‡UªW BDwbq‡bi g‡a¨ g‰ZK¨ cÖwZôv|
6| h_vh_ I wbqwgZ Ki cwi‡kv‡a e¨emv
cÖwZôvb mg~n‡K DrmvwnZKiY Ges †kÖô
AbykxjbKvix‡`i cyi¯‹vi cÖ`vb|
7| †fv³v AwaKvi AvB‡bi myôz ev¯Íevqb| 20
 GbwRI mykxj mgvR
Kg©cwiKíbvt-
1) miKvwi bxwZ wbav©iYg~jK I Ab¨vb¨ ¸iæZ¡c~Y©
Kg©m~wP I Kg©Kv‡Ûi wel‡q mykxj mgv‡Ri m‡½
AwaKZi Interaction my‡hvM m„wó|
2) GbwRI‡`i Kvh©µ‡g AwaKZi ¯^”QZv Avbqb|
3) GbwRI‡`i Af¨šÍixb wbqš¿Y e¨e¯’v Dbœqb|
4) GbwRI mg~‡ni cªwgZ wnmveiÿY I wbixÿv-c×wZ
cÖeZ©b|
5) GbwRI-i wb‡qv‡M ¯^”QZv weav‡bi cÖ‡qvRbxq
AvBb/ wewa/bxwZgvjv cÖYqb|
6) GbwRI I miKv‡ii Dbœqb Kvh©µ‡gi ‰ØZZv cwinvi|

21
cwievit-
•gvby‡li ‰bwZK Rxeb I ˆbwZKZvi g~j wfwË
nÕj cwievi †_‡K M‡o IVv g~j¨‡eva|
•Rxe‡bi AwaKvsk †ÿ‡Î gvbyl †h ˆbwZK
g~j¨‡eva jvjb I AbymiY K‡i Zvi Drm n‡”Q
cwievi|
•mn¯ª eQ‡ii HwZn¨evnx mf¨Zv I ms¯‹…wZi
cv`cxV evsjv‡`k|
•wKš‘ mv¤úªwZK Kv‡ji bMivqb, wek^vqb,
A_©‰bwZK Rxe‡bi `ªæZ cÖmvi I Dbœqb,
cÖhyw³, we‡klZ Z_¨ cÖhyw³i m¤úªmviY,
MYgva¨‡gi cÖmvi, †Uwjwfkb I ˆewk^K I
†`kxq ivR‰bwZK e¨e¯’v I ms¯‹…wZ Ges
wkÿvi evwYwR¨KxKiY cwiev‡ii ms¯‹…wZ‡K 22
 cwievi
Kg©cwiKíbvt-
1) wkÿv- cÖwZôv‡bi m‡½ wcZv- gvZvi gZ
wewbg‡qi Av‡qvRb Kiv|
2) wkï- wK‡kvi I ZiæY-ZiæYx‡`i
†¯^”Qv‡mev, †`k‡cÖg I Rb‡mevg~jK
Kg©Kv‡Û AskMÖn‡Y Drmvn I mnvqZv
cÖ`vb|
3) †ivj g‡Wj‡`i Kg© I KxwZ©i
cÖPvi/cÖmvi NUv‡bv|
4) wkÿvMZ I †ckvMZ Dbœqb wel‡q
KwgDwbwU wfwËK wkï I hye Kj¨vY
†K›`ªmg~n‡K mnvqZv `vb|
23
 wkÿvcÖwZôvb
Kg©cwiKíbvt-
1) cÖv_wgK I gva¨wgK ¯Í‡ii ˆbwZK wkÿv Kvh©µg
†Rvi`viKiY|
2) ˆbwZK wkÿvi cvV¨µg I Dchy³ wkÿv-c×wZ cÖeZ©b|
3) we`¨vjq I Lg©wfwËK cÖwZôvb mg~‡ni Z`viwK‡Z
¯’vbxq miKvi cÖwZwbwa‡`i m¤ú„³KiY|
4) †g‡q-wkï‡`i Dce„wËi cwimi e„w×KiY|

MYgva¨g
•471wU ˆ`wbK, mvßvwnK, cvwÿK, gvwmK, ˆÎgvwmK I
lvY¥vwmK cwÎKv wgwWqv wjষ্টf‚³(Gi g‡a¨ 320wU
msev`cÎ ˆ`wbK)
•11wU †emiKvwi Gd.Gg †eZvi‡K›`ª,
•14 wU KwgDwbwU †iwWI,
•3wU miKvwi †Uwjwfkb P¨v‡bj Ges 24
 MYgva¨g
Kg©cwiKíbvt-
1) Z_¨ AwaKvi AvBb cÖ‡qvM|
2) cÿcvZnxb AbymiY|
3) MYgva¨‡g ï×vPvi wbwðZKiY|
4) mvsevw`K‡`i Rb¨ ÔI‡qR †ev‡W©iÕ
mycvwik ev¯Íevqb|
5) msev`Kgx©‡`i msev` msMÖn,
cÖwµqvRvZKiY I cwi‡ekbvi
†ÿ‡Î †ckvMZ `ÿZvi Dbœqb|
6) MYgva¨‡gi ÔIqvPWMÕ wnmv‡e †cÖm
KvDw݇ji Kvh©µg
†Rvi`viKiY|
7) mvsevw`K‡`i Rb¨ wbivc` Kg©cwi‡ek m„wó|
25
26