IBM offers asset-enabled solutions across the Order to Cash value-chain

We drive business outcomes in end to end Order to Cash value chain

Order /
Order Mgmt/ Billing/ Customer Deductions/ Adjustments
Master Data Contract Credit Cash
Supply Chain Credits / Product Collections Dispute Credit Controls Reporting
Management Mgmt Mgmt. Applications
(COS) (COS) Support Management Admin
Capture

Create Trade Billing Product

Customer Price Information Credit Policy Remittance Customer A/R Deduction
Coding/
Promotion/ Banking KPI
Reporting
Promotion up-sell Processing Review Rebates Interface
Records Management Collection Development Routing Credits Operational
planning cross sell
Update/ Bill/Credits/
Maintain Manual Order Product Rebates Service/ Credit Limit/ Remittance Account Claim Credit Dispute
Customer Placement Preparation Warranty Order Limit Processing Prioritization Cataloging Reconciliatio System
Balancing Escalation &
Availability Upgrades Calculation (Wire) n Resolution
Records Posting
Process Customer
Care Call DSD Order Reconcile Bill Product Tech Set Credit Proactive Credit Card SOX Audit Analytics on
Credit Handling to Billing support Levels (Initial & Payment
Posting Collection Credit Note
Processing Reconciliatio Controls Cash
Application Collection System (L1,2,3) On-going) Calls n Collection
(DSD)
Review Credit
Maintain Data Electronic Print/ Service Exceptions Unapplied Performance Analytics on
DSD Routing Payment Dunning Credit Note Mail Sort/ Dispute
Integrity Order Receipt Distribute Bill Scheduling (Hold Activity Approval Distribution Metrics
Resolution Resolution
/Release)
Correspond Vendor Analytics on
Managed Price & Deal Replacement/ Risk Analysis Collections Root Cause
with Bill Verification refund (Ongoing Cash-flow Audit Support Cash
Stakeholders Inventory Validation Forecasting Process Analysis Application
(VMI) coordination Review)

Product Purchase Price

Financials
Material/ Order Calculation
Business Mgt
Reporting
Litigation Journal Entries Deduction
Validation Reporting
Masters Validation / Audit Support
Issue
Resolution Bad Debt/ Loss
Customer EDI Payment
& Reserve Solutions
Maintenance Analysis
Communicatio
ns
Contract Forecasting
Admin Approvals
Collaboration

Cross F&A / SCM Tools

Managed
Client Retained BPM CMD ARCollect Cash application automation Time Volume Capture (TVC), BPM, Service Flow
Joint
IBM offers asset-enabled solutions across the Record to Report value-chain
Record to Report – End-to-End
GL & Tax
Accounting Journal Intercompan Fixed Cost & Financial Financial
Reporting Close & Project Accounting
Policy Entry Account y Processing Asset Inventory and Mgmt. Planning &
System Consolidation Accounting &
Maintenance Maintenance Processing Reconciliation & Settlement Accounting Accounting Reporting Analysis
Reporting
Process Establish
Prepare & Prepare & Establish and
Maintain Prepare Asset Set Up & Process Prepare Planning
Maintain COA Enter Review GL Maintain GAAP tax Management
Accounting Values Journal Account Intercompany Additions, Close Inventory Accounting and
BillingsClosing Transfers and Projects Transactions Reports
Policies Entries Recs. Forecasting
Calendar Retirements rules
Review & Prepare & Process Calc. & Process Review
Publish Maintain Review GL Intercompany Perform Record Local State Perform
Approve Closing Depreciation project &Update Inv. & Federal Financial Prepare
Accounting Reporting Bank Billings Transfers & Annual Plan
Structures Journal Process Depletion & Adjustments Standard Tax Analysis
Policies reconciliation Received
Entries Amortization Costs
Maintain File & Manage Monitor, Review VAT, Sales &
Subsidiary Archive Reconciliatio Process Monitor Prepare Prepare SEC
Ledger Journal n Compliance Intercompany Closing Fixed Assets Analyze
Report
& &Update Inv. Use,
Filings
Prepare
Settlements Process Reports Valuations Property Tax Forecast
Interfaces Entries Reporting Project Info Reserves
Maintain Confirm Perform Maintain
and agree Business Review, Prepare Analysis
Financial Unit Asset Inventory and
Calendars Certify Recs. Intercompany Consolidation Reporting & Finalize and Statutory
Retirement Reports Decision
and Periods s Obligations Analysis File
Balances Support
Overhead Perform/
Allocations Prepare Perform
review Total Maintain Tax Audit Other
and Other Dispute Contract
Company Asset Tax Support & External
System Resolution Managemen
Consolidation Books Coordination Reports
Maintenance t Analysis
s
Request & Review and
approve Review,
Physical Tax Strategy Finalize Plan
Maintenance Finalize and
Verification & Planning and
requests File
Forecast

Cross F&A / SCM Tools

IBM Managed JIRA close & activity monitoring
Reconciliation tool JETEX
Client Retained
Recon Frame work Data Repository Time Volume Capture (TVC), BPM, Service Flow
Joint
 Accounts Payable – Landscape
Accounts Payable– End-to-End
Pay terms Month End Month End
Vendor Master Doc. Receipt & Invoice Query Change & Recovery Vendor
Invoice Disbursements Escheatment Activities Activities -
Management Scanning Processing Audits Activities Statement
Exceptions Management Cash Flow 1099 / 1042 Others
Mgmt. (ARS) Recon.

Create, audit, & Document Process based Exception listing Pre High $$ Receive 1099 & 1042: Vendor Stmt. Daily reports – Contact vendor
Receipt on multiple Query disbursement Research & take transaction requests from Identify, Audit, GRNI potential dup. & obtain
approve vendor (Multiple creation Resolution action Perform &
setup requests types & sources Reviews audit field personnel resolution payments statement
sources) Prep Report

Complete Validation, Prepare and AP approval & Reconcile,

Coordinate Manage Escalation Determine Identify, Audit, Determine Cash review annual Signature auth. Research Dup.
vendor Sorting & Management Payment Runs – Reportable Research &
set-up/change Recording storage, filing & electronic invoice
exceptions Printing & EFT prop.& Owner track & Resolve
dup. pymts Flow Impact 1099 Files: maint & payments confirm status
maintenance Receipt retrieval Take actions: with vendors
&1042report audit
•
Maintain Exception Set up & Contact owners Contact Prepare
Mgmt. – Non Maintain Tracking & Inquiry tool & Request Check Track & report Print & Mail Prepare SEC vendor documentation,
vendor specific & determine Debit balances -
compliant, recurring follow up for Self Service tool Printing & amount paid vs. collection YTD impact by Vendor 1099’s Filings s
rules resolution track, quantify
Illegible docs. transactions mgmt. Mailing (incl. SH) payable Unit to IRS • & report
Recove
Process Legal ry
Perform Payments Audit Perform 1099 Prepare Run reports –
Maintain Data Exception Mgmt Audits Immediate requirements, – Sales & Use Receive COGS establish debit
Integrity exception exception Statutory
– Non AP docs. resolution Check Req., deadlines & tax data from Units balances
Refunds processing Reports
prp.schedules
Support – Manage Prepare Rec - Assist in
Inv. Scanning, Monitor & Review & Prepare Research
Vendor liens & Manage invoice Returned Checks unclaimed resolution of Calculate YoY debits > 60
Indexing &
other legal voids & Void property escalated impact of DPO approve 1099 Other External days old
Batching liability account issues / errors exceptions Reports
issues Payments
Adjust (X
Review & Processing Process Provide analysis Review,
Tax Strategy & companies,
approve Wires, ACH & cheque / wire & adhoc Cash Finalize and
Request Planning etc.) /
invoices other pymts. Flow Data File Recovery
Recon: Approve debit
EPOD to ACH Review / memos, void
log approve funding requests,
Check batches to coding, etc.
payment log
Qrtly review of
Handle issues
balances &
– Govt.
communicate

Cross F&A / SCM Tools

Managed ACL / ARS Win Auto e Invoicing
Client Retained Workflow (Coupa, Rapid) 3rd Party Printing / Scanning Time Volume Capture (TVC)
Joint Blue Works Live

3
Accounts Payable – End to end process flow
Vendor Pay terms Month End Recovery Vendor
Doc. Receipt Invoice Query Month End
Master Invoice Audits Change & Activities
& Processing Management Disbursements Escheatment Activities - Activities Statement
Management Scanning Exceptions Cash Flow 1099 /
Others (ARS) Recon.
Mgmt. 1042
Create, audit, Document Process Receive 1099 & 1042: Vendor Stmt. Daily reports Contact
& approve receipt based on Exception Query Pre- High $$ requests from Identify, – potential vendor &
(multiple multiple types listing creation resolution disbursement Research
take action
& transaction field perform & Audit, GRNI dup. obtain
vendor setup reviews audit resolution
sources) & sources personnel prep report payments statement
requests
Complete Validation, Manage Identify, audit, Determine Prepare and AP approval Reconcile,
Coordinate Escalation Payment runs Determine
vendor set- sorting & electronic management – Printing & reportable track & review annual & signature Research
Dup.
research &
up /change recording storage, filing invoice resolve dup. cash flow 1099 confirm status
EFT prop.& owner auth. Files: payments
maintenance receipt & retrieval exceptions pymts impact &1042report with vendors
maint & audit
Exception Set up & Request Contact owners Take actions: Prepare
Maintain Tracking & Inquiry tool & Debit Track & report Print & mail
mgmt. - non- Maintain follow-up for check printing & determine Prepare SEC Contact documentation,
vendor compliant, recurring self-service amount paid vs. balances - YTD impact vendor 1099’s vendors track, quantify &
resolution & mailing collection filings
specific rules illegible docs transactions tool mgmt. payable by Unit to IRS Recovery report
(incl. SH)
Process Legal Perform 1099 Prepare Run reports –
Maintain data Exception
mgmt – non- Audits
Perform
exception immediate requirements,
Payments Receive
audit – Sales COGS data
establish
integrity check req., deadlines & prp. exception statutory debit
AP docs resolution & use tax from Units processing reports balances
refunds schedules

Support – Manage Prepare rec - Assist in

Inv. scanning, Monitor & unclaimed Review & Prepare
vendor liens & manage returned resolution of Calculate YoY Research
indexing & property impact of approve 1099 other external debits > 60
other legal invoice voids checks & void liability escalated DPO days old
batching exceptions reports
issues payments account issues / errors
Provide Adjust (X
Review & Processing Process Review,
analysis & ad Tax strategy & companies,
approve Wires, ACH & cheque / wire finalize and
other pymts. request hoc cash flow planning file etc.) /
invoices
data Recovery
Recon: Approve debit
EPOD to ACH Review / memos, void
log approve requests,
Check batches to coding, etc.
payment log funding
Quarterly review
Handle issues of balances &
– govt. communicate

Typically Outsourced

Client retained

Joint Ownership
O2C– End to end process flow
Order
Order / Customer Adjustment
Mgmt./ Billing / Deductions /
Master Data Contract Care Credit Cash s
Supply Credits Collections Dispute Controls Reporting
Management Mgmt. / Product Mgmt. Applications Credit
Capture Chain (COS) Mgmt.
Support Admin.
(COS)
Create Trade Product Remittance Promotion /
Initiate Credit Billing Credit Policy Customer A/R Customer Processing Banking KPI Reporting
Customer Promotional Inquiries Up-sell / Rebates
Records Application Cross-sell Development Review Disputes (EDI / Credits Interface Operational
Planning Lockbox)
Update / Dispute
Maintain Contract Marketing Billing Service / Credit Limit / Account Customer Remittance Credit System Escalation
Customer Setup Information Warranty Order Limit Prioritization Disputes Processing Reconciliation Balancing
Analytics Collection Upgrades Calculation (web / mail) (Wire) and
Records Resolution
Process Customer Bill / Credits / Product Tech Set Credit Proactive Deduction Analytics on
Product Rebates Payment Credit Card SOX Audit
Credit Care Call Preparation Support Levels (Initial Collection Coding / Posting Reconciliation Controls Cash
Application Availability (Levels 1,2) and Ongoing) Calls Routing Collection
Handling Posting

Maintain Data Order Reconcile Bill Level 3 Credit Dunning Claim Unapplied Mail Sort / Performance Analytics on
Price Mgmt. Processing to Billing Product Activity Cataloging Payment Dispute
Integrity Telephone System Support Exceptions Resolution Distribution Metrics Resolution

Correspond Order Service / Analytics on

with Electronic Processing Print / Service Product Collections Credit Note Cash flow Audit Support Cash
Stakeholders Order Receipt EDI - fax- Distribute Bill Scheduling Suspension Process Processing Forecasting Application
email-post
Product Purchase Replacement / Risk Analysis Collection
Material / Bill Credit Note Financials
Hierarchy Order DSD Routing Verification Refund (Ongoing Calls Reporting
Validation Coordination Review) Approval
Masters
Account
Price and Business Amendments
Customer EDI (address / Litigation Journal Root Cause
T&Cs Maintenance Deal Mgmt. Support Entries Analysis
Validation Reporting bank / dd
setup
Risk Contract Order Bad Debt / Deduction
Classification Admin. Cancellation Manual Billing Service
Cancellation Loss Reserve Collection
Segmentation Validation
Analysis

Marketing Pre-Invoice Revenue Scheduling Third-Party

Issue Installation / Approvals
Segmentation Resolution Assurance Repairs Collections

Forecasting Manage
Third-Party Typically Outsourced
Collaboration Collections
Client retained
Order Status /
Change Order Joint Ownership
Request
Record to Report – End to end process flow
Accounting GL & Journal Intercompan Fixed Cost & Tax Financial
Reporting Close & Project Financial
policy entry Account y processing asset inventory accounting and mgmt. Internal
system reconciliation & settlement consolidation accounting planning &
maintenance maintenance processing accounting accounting & reporting reporting audit
analysis

Prepare & Prepare & Establish and Process asset Set up & Establish
Maintain Prepare Process Prepare Risk
planning and
accounting
Maintain COA enter review GL intercompany maintain additions,
transfers and close inventory GAAP tax management
values journal account billings closing projects transactions accounting reports forecasting assessment
policies entries recs. retirements identification
calendar rules
Review & Prepare & review Process Process
Publish Maintain Calc. & record Review &
intercompany Perform Local state & Perform
GL
reporting approve bank closing depreciation project financial Prepare Build risk
accounting journal billings depletion & transfers & update inv. federal tax annual plan
policies structures reconciliation process analysis based plan
entries received amortization adjustments standard costs

Maintain File & Manage Monitor, Review &

subsidiary archive reconciliation Process Monitor Prepare fixed analyze & update inv. VAT, sales & Prepare SEC Prepare Build audit
ledger journal compliance intercompany closing assets reports report project use, property filings forecast
reporting settlements process valuations tax schedule
interfaces entries info. reserves
Maintain Confirm Perform Maintain asset Inventory Review, Prepare Analysis
financial and agree Conduct
calendars and Certify recs. intercompany business unit retirement
consolidations obligations
reporting &
analysis
finalize and statutory
reports
and decision
audit
periods balances file support

Overhead Perform / Prepare Perform

Tax audit Identify gaps
allocations and Dispute review total Maintain asset other contract
other system support & external and take
resolution company tax books management
maintenance coordination reports action
consolidations analysis
Request &
Review, Review and Report,
approve Physical Tax strategy
finalize and finalize plan review and
maintenance verification & planning
file and forecast signoffs
requests

Typically Outsourced

Client retained

Joint Ownership