Overview

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15%
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45%
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40%
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$400000

$35,000
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$29,000

$35,000
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 Tracking
Series 1 Series 2 Series 3 Series 4

5
4.5

4.5
4.4
4.3

3.5

3.5
2.8
3

3
2.5
2.4

1.8
2

2
2016 2017 2018 2019

2016-17

2017-18

2018-19

0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%
Series 1 Series 2 Series 3 Series 4
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 Tracking (Full Period)
18
16
14
12
10
8
6
4
2
0
2016 2017 2018 2019

Series 1 Series 2 Series 3 Series 4

5
4
3
2
1
0
2018-19 2017-18 2016-17 2017-18 2018-19 2019-20 2020-21
Series 1 Series 2 Series 3 Series 4
 Tracking (Full Period)
Series 1 Series 2 Series 3 Series 4

6
5

5
4.5
4

4
3.5

3.5

3.5
2.8

2.7
3

3
2.5

1.8
2

2
1

1
2016 2017 2018 2019 2020 2021 2022 2023 2024 2025 2026
2026

2024

2022

2020

2018

2016
0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%
Series 1 Series 2 Series 3 Series 4
 Executive Summary
Overall Satisfaction Net Premotor Score
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5 2.2

3.9
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2.4

4.3
2.2
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3

0 1 2 3 4 5 6 0 0.5 1 1.5 2 2.5 3 3.5

Venue Rating Event Rating

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3 2.7

3.0
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3.7
2.7
Enter Text Here 2.2
3.4

0 0.5 1 1.5 2 2.5 3 3.5 4 0 0.5 1 1.5 2 2.5 3 3.5 4

 Trends
Overall Satisfaction Net Premotor Score
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6 6
5 5
4 4
3 3
2 2
1 1
0 0

Series 1 Series 2 Series 3 Series 1 Series 2 Series 3

Venue Rating Event Rating

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7 6
6 5
5 4
4
3
3
2 2
1 1
0 0

Series 1 Series 2 Series 3 Series 1 Series 2 Series 3

 Importance Vs. Satisfaction
Importance Satisfaction
Ranked By Importance Importance & Satisfaction Cal Pac-12 FBS
2.5
1. Value of the Money 3.6 4.4 4.1
4.3
3.2
2. Security Inside Venue 2.9 2.5 2.6
2.4
3.6
3. Cleanliness 1.2 3.3 3.9
4.5
2.5
4. Security Outside Venue 1.6 1.1 4.6
3.6
3.2
5. Crowd Energy 3.3 4.5 1.7
2.2
3.8
6. Helpfulness of Staff 4.2 4.7 2.2
4
4.5
7. Ease of Arrival 4.3 1.8 5.0
5
3.8
8. Ease of Departure 1.9 2.9 4.4
3.1
1.4
9. Wi-Fi Connectivity 2.2 3.7 2.6
2.2
 Priorities for Improvement
Nice Addition Observe & Maintain

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Lesser Priorities Concern to Manage

 Overview
GRP BRAND AWARENESS

4,000 16,000 24% 46% 30%

Top of Mind In Mind Processing
Actual Planned

SOCIAL MEDIA WEB TRAFFIC

26,000 40,000 8,000 9,000

Facebook Twitter Google+ Linkedin 66,251 44,129 78,562
Top of Mind In Mind Processing
Total number of mention