l1 Prelim Module HSK 2024

HOUSEKEEPING DEPARTMENT AND
THE ROLES OF ITS PERSONNEL
Lesson1: Prelim
OBJECTIVES:
1.Identify the roles of the housekeeping personnel in the
housekeeping department.
2.Describe the basic functions of each personnel in the
housekeeping department.
3.List down the different rooms and facilities under the
housekeeping department and its functions
Housekeeping department
may not be widely known as
other departments in the hotel.
However, each personnel in
the housekeeping department
is important to keep the hotel
operations running smoothly.
This is known as the largest
department in charge of
keeping the institution clean.
Housekeeping
Department
The following shows the different rooms and facilities under the housekeeping department and its functions:
1. Housekeeper’s office
- This is the main administration center of
the department.
2. Control desk room

- This is the main communication center
wherein housekeeping information is received
and coordinated with other departments such
as front desk, banquet, etc. This is also the
place where the staff reports for duty and
checks out as well.
3. Lost and found room
- This is the area where misplaced items of
guests are claimed.
4. Linen room
- This is where current linens are stored for
issue and receipt. This room must be
adjoined with the in-house laundry for fast
collection of soiled linens and uniforms.
5. Uniform room
- This is the room where staff where staff
uniforms are stocked. In smaller hotels, this
can be combined with the linen room.
6. Housekeeping store
- This room stores stocks of linens and uniforms.
7. Heavy equipment store

- This room is where bulky cleaning equipment
such as vacuum cleaners, carpet shampoo
machines, among others are kept.
8. Tailor room
- This room is for in-house tailors who stitch

and mend damaged linens and uniforms.
9. Upholstery and furniture yard
- This is an area where damaged upholsteries
and furniture are stored.
10. Floor linen room

- Each hotel guest floor must have a floor linen
room to keep the supply of linens, guest
supplies , and cleaning equipment supplies.
11. Flower room

- This room is where the florist prepares
flower arrangement for display at various
departments of the hotel.
1. Executive Housekeeper
The head of the housekeeping

department. Is responsible for the
hotel policies, procedures, and
standards related to housekeeping
operations.
2. Assistant Housekeeper
He or she heads the shift in a

twenty-four-hour housekeeping
service. He or she explains the
executive housekeeper’s policies,
procedures, and standards to all
housekeeping supervisors. The
assistant housekeeper also
performs some administrative
works.
3. Control Desk Supervisor
He or she coordinates with
various departments such as
housekeeping personnel,maintenance
department, and front office
department regarding guest room
amenities and cleaning status. The
control desk must be manned in all
shifts because it is the lifeline for all
housekeeping personnel. The control
desk supervisor also controls lost and
found procedures.
4. Laundry Manager
He or she leads the

washer-men, dry cleaners,
ironers in cleaning linens
and uniforms.
5. Uniform Room Supervisor
He or she is responsible for

keeping uniforms in safe storage.
The uniform room supervisor
issues clean uniforms to hotel
staff and coordinates with the
laundry for cleaning of soiled
uniforms.
6. Floor Supervisor
He or she directs the

cleaning and maintenance of The floor supervisor
guest rooms. He or she also supervises the storage and
controls the resources of the exchange of floor linen with the
floor such as room laundry and linen room. He or
attendants and housemen; she also gives feedback to the
bed and bath linens; guest front office department on the
room amenities; and cleaning occupancy status of guest rooms
materials and equipment. in each shift.
7. Public Area Supervisor
He or she ensures the

cleanliness, maintenance,
and upkeep of the hotel’s
public areas.
8. Horticulturist
He or she is responsible
for the maintenance of all
landscapes and gardens,
heading a team of
gardeners, of the hotel
property.
9. Florist
He or she arranges
flower displays for various
departments of the hotel.
10. Room Attendant
A common title for both men and

women, women room attendants are also
called as chambermaids, housemaids, or
room maids. Room attendants are
responsible for cleaning and maintaining
guest rooms according to hotel’s
procedures and standards. He or she
reports any untoward incident to the
security and safety department.
11. Housemen
Male cleaning personnel that are

assign to clean public areas.
12. Tailors or upholsterers
They mend uniforms, linens and

upholsteries.
13. Gardener
He or she maintains the

landscape and gardens
of the hotel.

l1 Prelim Module HSK 2024

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HOUSEKEEPING DEPARTMENT AND

THE ROLES OF ITS PERSONNEL

2. Control desk room

- This room stores stocks of linens and uniforms.

7. Heavy equipment store

- This room is for in-house tailors who stitch

10. Floor linen room

11. Flower room

The head of the housekeeping

He or she heads the shift in a

He or she leads the

He or she is responsible for

He or she directs the

He or she ensures the

A common title for both men and

Male cleaning personnel that are

They mend uniforms, linens and

He or she maintains the

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