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    Presentation Employee Experience

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    Belal Nasef

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    Presentation Employee Experience

    Uploaded by

    Belal Nasef
    2 views20 pages

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    © © All Rights Reserved

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    Copyright:

    © All Rights Reserved
    Download as PPTX, PDF, TXT or read online from Scribd
    Download as pptx, pdf, or txt
    2 views20 pages

    Presentation Employee Experience

    Uploaded by

    Belal Nasef

    Copyright:

    © All Rights Reserved
    Download as PPTX, PDF, TXT or read online from Scribd
    Download as pptx, pdf, or txt
    You are on page 1of 20

    THE EMPLOYEE.

    EXPERIENCE
    COMPANIES THAT INVEST IN THEIR
    EMPLOYEE EXPERIENCE ARE BETTER
    PLACES TO WORK FOR
    INTRODUCTION
    Introduction

    • People management involves managing


    the employee experience from many
    aspects & what happens to people at
    work during the employee life cycle and
    how they feel about it.
    • These aspects consist of the activities
    concerned with the induction
    (onboarding) and retention of
    employees, managing redundancy,
    • Handling dismissals, absence
    management, managing diversity and
    inclusion, and seeking ways in which to
    increase flexibility, for the organization
    Pre- Employment

    Employment

    THE Employee Life Cycle &Journey


    Post Employment

    Re- Employment
    Contents :

    - What is the employee


    experience?
    - What are the key
    components of employee
    experience?
    - Why businesses need to
    invest in employee
    experience
    - How to improve
    employee experience
    -Employee experience
    examples
    • What is the employee experience?
    • Employee experience (EX) is how
    employees feel about everything
    they encounter throughout their
    employee journey. From the time
    they apply for a job until well
    after they leave an employer, the
    entirety of their material and
    relational interactions shape their
    perception of the organization.
    • What are the key components of employee
    experience?

    • There are certain touchpoints


    of the employee journey that
    impact the overall employee
    experience the most. This
    sphere of influence on EX
    includes the following three
    key components:
    • Physical experience
    • Digital experience
    • Cultural experience
    Physical Experience
    • The physical experience is
    related to the sensory
    elements of the work
    environment.
    • For example,
    • how efficient it is to navigate the building floor
    plan,
    • how comfortable and functional chairs and desks
    are,
    • how loud or quiet the workplace conditions are, or
    whether there are windows bringing in natural
    light
    • or a place to eat and relax on breaks.
    Digital Experience
    • Technology is an essential
    function of the workplace.
    • The digital employee experience
    should be a starting point when
    creating, buying, implementing,
    and improving the technology
    employees by trying to understand
    the end-user.
    • Two central considerations are:

    • How intuitive is it for the user?


    • Does it create value for the user?
    Cultural Experience
    • Cultural experience is the
    personality of a company. It includes
    the values, symbols, and visible
    behaviors that are displayed in
    everyday practices
    • A company culture that promotes
    creativity, collaboration, and
    empowerment cultivates employees
    who take risks, actively innovate,
    come up with new ideas, and then
    collaborate to implement them. This
    type of culture also puts employees
    in the right mindset to embrace new
    systems and initiatives.
    • Why businesses need to invest in employee
    experience?

    • Companies that create a great


    employee experience throughout
    recruitment, new employee onboarding,
    career path development, and
    performance management are able to
    reduce complexity and stimulate
    collaboration.
    • It is said that good managers enable
    employees to do their work by
    removing obstacles that prevent them
    from doing so. The employee
    experience is similar. By simplifying
    systems and processes, it becomes
    easier for employees to do their work.
    • Positive employee experiences lead to engaged
    employees, and engaged employees are five times
    more likely to recommend the organization than
    those who are not engaged. While an employee-
    centric mindset is important to designing a good
    employee experience, the sweet spot is where
    employee needs and organizational strategy meet.
    That’s where HR should focus its efforts.

    • In summary, employee experience investments


    make great business sense. Research by Jacob
    Morgan of 250 organizations shows that
    companies that invest in their employee
    experience outperform their competitors that
    don’t. Not only do they grow 1.5x faster, pay
    better, and produce more than double the
    revenue, but they are also 4 times more
    profitable.
    How to improve employee experience?
    • Here are nine employee experience
    management best practices to keep in mind:
    • 1. Apply employee experience design
    methodology
    • 2. Focus on the full employee life cycle
    Attraction , Recruitment ,Onboarding ,
    Retention ,Development ,Offboarding ,Happy
    leavers
    • 3. Foster total wellbeing
    • 4. Prioritize digital employee experience
    • 5. Collect and act on employee feedback
    • 6. Encourage employee autonomy and
    decision-making
    • 7. Commit to DEIB
    • 8. Develop strong leaders and managers
    • 9. Recognize and reward excellence
    Employee experience examples & Case Study

    Digital Experience Jackson + Coker

    company had a complex IT Employees enjoy perks such as childcare


    structure in place that required services, a company gym, and on-site
    too much time for employees to restaurants. However, a survey revealed that
    accomplish basic tasks they sought more consistent recognition.
    Leaders decided to implement a
    replaced antiquated system with standardized recognition and rewards
    a cloud platform query program through a digital platform.
    management tool
    . The company’s next employee engagement
    This saved money, reduced error survey showed a 6% increase to 89% of
    rates, and simplified how employees employees who felt appropriately recognized
    access the services they need. for their work.
    Case Study: Developing the Employee Experience At Ford

    Ford Case Study Ford Case Study

    Ford Motor Co., with nearly 200,000 the HR team deployed a company-wide polling
    employees As the company moves process that let employees contribute ideas,
    from a product to consumer focus in its share their experiences and rate and rank which
    products and services, it is also moving HR products and services they felt
    from a product to employee were most important.
    Experience focus in its work force The company also conducted workshops
    solutions. around the world.
    Ford developed a new people strategy, HR . Ford found that many employees felt that
    vision, integrated plan and business case. people processes were overly administrative,
    complex and not always useful in getting their
    work done ,the HR team is now developing
    products and services that are more integrated
    and focused on the employee experience.

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