PPT SIMON

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Principles of

Management
Unit II
Pankaj Agarwal
School of Management
Graphic Era Hill University,
Dehradun.

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SIMON’S RATIONAL DECISION MAKING MODEL

• Herbert A. Simon is an American economist and


popular scientist who was known for his multiple
contributions in the fields of psychology, statistics and
mathematics.
• He suggested that decisions were critical because if
they weren’t taken on time, it’ll negatively impact an
organization’s objective.
• Implementing a decision is as important as making
that decision.
• Humans behave differently when there are risks and
uncertainty involved i.e. based on bounded rationality.
• One should make decisions that involve minimum risks
and complications as opposed to focusing on
maximizing profits.
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3 Stages involved in decision
Making
1. Intelligence Activity Stage: At this stage, people identify the
problems in an organization and the upper management analyzes
the organizational environment to work toward a solution.

2. Design Activity stage: In order to identify possible solutions to


problems, the upper management looks for suitable strategies. They
further analyze the merits and demerits to select a particular course
of action.

3. Choice Activity stage: After making a list of alternatives, the


choice activity stage begins. It critically examines and evaluates the
various consequences of all alternatives and the most suitable
course of action is selected. This stage requires creativity, judgment
and quantitative analysis skills.

3
Bias in decision-making
• Self-serving bias
• Authority bias
• Confirmation bias
• Framing bias
• Overconfidence bias
• Anchoring bias
• Conformity bias
• Feature positive effect
4
Contd..
1. Self serving Bias: When you engage in a self-serving
bias, you may unintentionally make decisions that benefit
yourself over other employees, customers, clients, vendors
or the organization and its goals.
2. Authority Bias: Authority bias happens if you favor your
authority input over others, despite there being
information and opinions that are more sound and relevant
to the problem you're attempting to solve.
3. Confirmation Bias: It happens when you have existing
beliefs and place more emphasis and value on information
that supports those beliefs.
4. Framing Bias: It happens when you make a decision
based on how the presenter has shared the information
because you, for example, may unintentionally assume
that a well-designed presentation is more trustworthy than
a simple email.

5
Contd.
5. Overconfidence Bias: The overconfidence bias may occur
if you're too confident in your intelligence, assumptions or
ideas, frequently without the knowledge or experience to
prove why your confidence is so high.
6. Anchoring Bias: Anchoring biases are based on a person's
natural tendency to gravitate toward the first piece of
information they receive and allowing themselves to become
influenced by it.
7. Conformity Bias: when you make a decision based on
what the majority decides.
8. Feature positive effect: When you focus only on the
positive benefits of your decisions.

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