code of conduct

PROFESSIONAL
ETIQUETTES
PROFESSIONAL ETIQUETTE .
Set of customs, formal governing rules, which
are Socially acceptable for polite behaviour in
society or particular profession
WHY ETIQUETTES IS REQUIRED
• Professional etiquette - must for Career builds leadership,
quality, business & careers It refines skills needed for
exceptional service
Without etiquettes
• You limit your potential
• Risk your image
• Damage relationship
PROFESSIONAL ETIQUETTE'S OF NURSES
Etiquette is a code of good manners that a nurse should follow.
The nurse is an important member of the health team that must
work in co-operation and harmony for the care of the sick. For
a smooth functioning and a good interpersonal relationship.
You as a nurse should follow certain essential good manners:
• You should be courteous to all. Be gentle and polite in your
talk.
• You should greet your seniors, co-workers, your patients etc
with appropriate words and according to the time of the day.
• you should address the seniors with proper title eg Sir,
Madam, Sister, Mister, Miss etc.
• Stand up when people of higher rank enter your room.
• Stand up when answering questions in the class room.
• Open the door for the seniors and stand aside for them to pass.
• Excuse yourself when overtaking a senior person.
• Maintain silence wherever and whenever necessary.
• Keep your dress neat and tidy.
• While on duty never use any form of jewellery that may

interfere with work.
• Obey seniors without arguing.
• Help the seniors to carry a heavy load if you find them on the
way.
• Say "Thank you" when some one is doing a favour for you.
• Do not delay your answers to the questions. give the answers

immediately and appropriately.
• Be punctual.
• Keep eye contact and sit face to face when listening to someone.
• Never let others secret go out of you.
• Do not cover the mouth while talking to others.
• Excuse yourself before you interfere with others engaged in a

talking or doing some work.
CODE OF CONDUCT OF NURSING
Introduction
• Ethics refers to the moral code for nursing and is based on

obligation to service and respect for human life.
–Melanie and Evelyn.
• Ethics are the rules or principles that govern right conduct and
are designed to protect the rights of human beings.
- Sister Nancy.
CODE OF ETHICS
• A code of ethics is a set of ethical principles that are accepted

by all members of a profession.
-Potter and Perry
• Code of ethics is a guideline for performance and standards and

personal responsibility.
-LillieM S and Juanita Lee

NEED
• Helps the students/ RN to practice ethically

• Helps the nurse to identify the ethical issues in her work place
• Protecting patients right and dignity
• Providing care with minimum risk to the nurses health
• Ethical reasoning
• Helps the nurse to respond to ethical conflicts
• Helps to differentiate right /wrong .
• Guide for a professional behaviour .
• Help teachers to plan education.
• Prevent below standard practice.
• Protect a nurse if falsely accused for legal action .
ETHICAL PRINCIPLES
• ethical principles of respect and autonomy.

• principle of beneficence
• principle of justice
• principle of veracity
• principle of fidelity
• freedom
• non- maleficence
• rights
• confidentiality
INTERNATIONAL CODE OF NURSING ETHICS
• The body of code is divided into 5 sections.

• 1)NURSES AND PEOPLE
• 2)NURSES AND PRACTICE
• 3)NURSES AND PROFESSION
• 4)NURSES AND CO-WORKERS
• 5)NURSES AND SOCIETY
ETHICAL DILEMMA
• An ethical dilemma occurs when there is conflict between two or

more ethical principles.
• No correct decision exists
• Need to obtain patients informed consent for care treatment orders

and measures such as
• With holding/with drawing nutrition and fluids
• Starting / discontinuing life support system
• The nurse must make a choice between two alternatives that are
equally unsatisfactory.
• Such dilemmas may occur as a result of differences in cultural
or religious beliefs.
• Need to protect autonomy rights of children.
• Need to make treatment and care of decisions for terminally ill
patients.
CODE OF PROFESSIONAL CONDUCT FOR NURSES
1)PROFESSIONAL RESPONSIBILITY AN ACCOUNTABILITY
Nurses:
• Carries out responsibilities within the professional boundaries.
• Is accountable for maintaining practice standards set by Indian Nursing
Council.
• Is responsible for own decisions and actions.
• Is responsible for continuous improvement of current practices.
• Provides adequate information to individuals that allow them informed
choices.
• Practices healthful behaviours.

2)NURSING PRACTICE NURSES:
• Provides care in accordance with set standards of practice.

• Respects individuals and families need to promoting healthy
practices and discouraging harmful practices.
• Treat all individuals and families with human dignity to
providing physical, psychological, spiritual, emotional and
social aspects of care.
• Promotes participation of individuals and significant others
in the care.
3)COMMUNICATION AND INTERPERSONAL
RELATIONSHIP NURSES:
• Establishes and maintains effective interpersonal relationship

with individuals, families and communities.
• Uphold the dignity of team members and maintains effective
interpersonal relationship with them.
• Co-operates with other health professionals to meet the needs
of the individuals, families and communities.
4)VALUING HUMAN BEING NURSES:
• Takes appropriate action to protect individuals from harmful

unethical practice.
• Encourages and supports individuals in their right to speak
for themselves on issues affecting their health and welfare.
• Respects and supports choices made by individuals.
5) MANAGEMENT NURSE:
• Ensures appropriate allocation and utilization of

available resources.
• Participates in supervision and education of students.
• Communicates effectively following appropriate

channels of communication.
• Participates in evaluation of nursing services.
6)PROFESSIONAL ADVANCEMENT NURSES:
• Ensures the protection of the human rights while pursuing the

advancement of knowledge.
• Contributes to the development of nursing practice.
• Contributes to care professional knowledge by conducting
and participating in research.
PROFESSIONAL MISCONDUCT
1. Any failure to uphold personal and professional integrity in

one’s practice, such as
a. falsifying records
b. abusing clients verbally, physically or emotionally
c. abusing the nurse-client relationship
d. signing or issuing a document containing false and misleading
information
e. Misappropriating property from clients or workplace
f. Involving in inappropriate relationships with clients
2. Any contravention of statutory requirements, such as:
• a. Practicing without any valid nursing registration and/or
licences.
• b. Using another nurse/midwife’s name and/or registration in
the course of providing or offering services to clients.
• c. being found guilty of professional misconduct by other
nursing regulatory bodies.

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PROFESSIONAL

• Risk your image

• Maintain silence wherever and whenever necessary.

• Keep your dress neat and tidy.

• While on duty never use any form of jewellery that may

• Do not delay your answers to the questions. give the answers

• Never let others secret go out of you.

• Do not cover the mouth while talking to others.

• Excuse yourself before you interfere with others engaged in a

• Ethics refers to the moral code for nursing and is based on

• A code of ethics is a set of ethical principles that are accepted

• Code of ethics is a guideline for performance and standards and

-LillieM S and Juanita Lee

• Helps the students/ RN to practice ethically

• ethical principles of respect and autonomy.

• The body of code is divided into 5 sections.

• An ethical dilemma occurs when there is conflict between two or

• Need to obtain patients informed consent for care treatment orders

• Starting / discontinuing life support system

1)PROFESSIONAL RESPONSIBILITY AN ACCOUNTABILITY

• Carries out responsibilities within the professional boundaries.

• Is accountable for maintaining practice standards set by Indian Nursing

• Is responsible for own decisions and actions.

• Is responsible for continuous improvement of current practices.

• Provides adequate information to individuals that allow them informed

• Practices healthful behaviours.

• Provides care in accordance with set standards of practice.

• Establishes and maintains effective interpersonal relationship

• Takes appropriate action to protect individuals from harmful

• Ensures appropriate allocation and utilization of

• Communicates effectively following appropriate

• Ensures the protection of the human rights while pursuing the

1. Any failure to uphold personal and professional integrity in

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