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    4.1 Quality Circles

    Uploaded by

    Shradhanjali Behera
    QC

    Copyright:

    © All Rights Reserved
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    4.1 Quality Circles

    Uploaded by

    Shradhanjali Behera
    1 views12 pages
    QC

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    © © All Rights Reserved

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    QC

    Copyright:

    © All Rights Reserved
    Download as PPTX, PDF, TXT or read online from Scribd
    Download as pptx, pdf, or txt
    1 views12 pages

    4.1 Quality Circles

    Uploaded by

    Shradhanjali Behera
    QC

    Copyright:

    © All Rights Reserved
    Download as PPTX, PDF, TXT or read online from Scribd
    Download as pptx, pdf, or txt
    You are on page 1of 12

    4.

    1 Quality Circles
    Introduction

     Quality circle is a small group of 6 to 12 employees doing


    similar work who voluntarily meet together on a regular basis to
    identify improvements in their respective work areas.
     It implies the development of skills, capabilities, confidence and
    creativity of the people through cumulative process of
    education, training, work experience and participation.
     It is a people - building philosophy, which provides self-
    motivation and improves work environment. It represents a
    philosophy of managing people specially those at the grass root
    level.
     The objectives of Quality Circles are multi-faced– Change in
    attitude; self-development; development of team spirit,
    improvement in organizational culture.
    History
    World War 2
    Gen. Douglas McArthur
    Dr. Edward Deming 1948-1950
    Dr. Juran 1954-55
    • The concept of quality circles or quality control circles
    originated in Japan.
    • In April 1962, Dr K. Ishikawa presented it through Gemba to
    QC, a magazine of Japanese Union of Scientists and
    Engineers (JUSE).
    • After that, it has been introduced in a number of countries.

    Quality Circles After the Fad


    •by Edward E. Lawler III and Susan A. Mohrman
    From the Magazine (January 1985)

    • https://hbr.org/1985/01/quality-circles-after-the-fad
    Quality Circles in India

     QC took birth in India in 1980s and some of the industries


    to launch QC first were Bharat Heavy Electricals Limited
    and Bharat Electronics Limited.

     QC achieved success in a number of industries in India &


    the name of few are TATA, TELCO, Reliance Industries
    Limited, Kirloskar Brothers Limited and so.
    Characteristics
     Membership: It is more or less homogeneous group of
    people usually from the same work areas. However,
    whenever required experts may be invited for guidance or
    advice.
     Size: Usually a group of 6 to 12 members seems quite
    effective; however, it depends upon the people employed in a
    particular section.
     Participation: The main objective of QC is attendance and
    participation in meetings voluntarily without any
    compulsion.
     Meetings: An hour’s duration is usually quite adequate for a
    meeting. Whatever may be the frequency, regular meetings
    should be ensured.

    Problem Solving Tools

    1. Brain storming.
    2. Pareto Diagrams.
    3. Ishikawa diagram (Fishbone diagram).
    4. Cause & Effect Analysis.
    5. Data collection and then Analysis through:
    1. Tables.
    2. Bar Charts.
    3. Histograms.
    4. Circle graphs.
    5. Line graphs.
    6. Scatter grams.
    7. Control Charts
    2. Pareto Diagrams

    (Vilfredo Pareto)

    Percentage
    Frequency
    3. Ishikawa diagram (Fishbone diagram)
    Business Standard, 19 December 2020
    Equipment Workers
    compensation issue

    Malfunctioning of
    attendance recording Extra hour
    machine compensation issue

    Altercation with
    the management

    Rampage behaviour
    Record Management of Workers

    Not abiding by Remuneration policies


    government norms

    Inefficiency in handling the


    issue

    Manpower Management
    providers
    Structure

    Top
    Management

    Steering
    Committee
    Coordinator

    Facilitator

    Leaders

    Members

    Non QC Members
    Operation of Quality Circles

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