UNIT 4 Communication_and_Leadership_Development

Unit 4: Communication and Leadership
Development
Overview
• Purpose and Importance of Leadership and Communication
• Topics Covered:
• - Leadership
• - Leadership Communication
• - Barriers to Effective Communication
• - Social Competence
• -Tact and Intelligence
• - Emotional Intelligence
• - Thinking Skills
What is Leadership?
A leader is someone who inspires positive, incremental change by
empowering those around them to work toward common objectives.
A leader’s most powerful tool for doing so is communication.
These explanations contain many more important points such as:
• Existence of followers
• Interpersonal influence
• Uneven power-sharing
• Common goals
• Situational
Functions of a Leader
The leaders while influencing the subordinates

perform the following functions:
1. Taking initiative
2. Guide
3. Representation
4. Encouraging others
5. Arbitrator and mediator
6. Planner
7. Administrator of rewards and punishments
Importance of Leadership
• - Inspiring Employees
• - Securing Cooperation
• - Building Confidence
• - Creating a Positive Work Climate
Qualities of a Good Leader
• - Intelligence
• - Communication Skills
• - Emotional Balance
• - Technical Skills
• - Energy
• - Human Relations Skills
• - Teaching Skills
Leadership Communication
Leadership communication refers to the process of conveying messages,
ideas, and information in a manner that inspires, influences, and guides
individuals or groups toward a common goal.
• Importance:
• - Alignment
• - Motivation
• - Conflict Resolution
ESSENTIAL COMMUNICATION SKILLS
FOR LEADERS
1. Ability to Adapt Your Communication Style
2. Active Listening
3. Transparency
4. Clarity
5. Ability to Ask Open-Ended Questions
6. Empathy
7. Open Body Language
8. Receiving and Implementing Feedback
Communication Styles in Leadership
Overcoming Communication Challenges
• Active Feedback: Encourage team members to provide feedback on

communication effectiveness.
• Cultural Sensitivity: Understand and respect cultural differences to
avoid misinterpretations.
• Adaptability: Adjust communication style based on the audience and
the context.
Building Trust through Communication
• Consistency: Consistent and
transparent communication builds trust
over time.
• Honesty: Open and honest
communication, even in challenging
situations, fosters trust among team
members.
• Accessibility: Being approachable and
available for communication
strengthens trust within the team.
Barriers to Effective Communication
• - Cultural, Psychological, Environmental Barriers

• - Noise, Introspection, Perception Issues
Social Competence
Social competence refers to an individual's ability to effectively navigate
social interactions, build positive relationships, and communicate
successfully in various contexts.
The ability to adjust your behavior and speech according to time, place
and people is known as social competence.
It requires:
1. Understanding context
2. Understanding intentions
3. Showing feelings/Empathy
4. Giving apt response
1. Understanding context
In case of strangers, we have to keep in mind that people differ in their
mindset depending on:
 Culture
 Gender
 Power-gap
In case of close contacts like friends, family and colleague, we focus on
their:
 Speech style
 Non-verbal cues
Tact and Intelligence
Tact and intelligence are essential skills for
effective communication and building
meaningful relationships. By understanding
the nuances of social interactions, we can
engage with others more thoughtfully and
navigate sensitive situations with finesse.
• Tact refers to the ability to communicate
or handle situations with sensitivity,
diplomacy, and consideration for others'
feelings.
• Intelligence is a broader cognitive ability
involving learning, reasoning, problem-
solving, and adapting to new situations.
Difference between Tact and Intelligence
Tact Intelligence
Definition: Tact refers to the ability to communicate Definition: Intelligence is a broader cognitive ability
or handle situations with sensitivity, diplomacy, and involving learning, reasoning, problem-solving, and
consideration for others' feelings adapting to new situations.
Nature: Tact is a social skill, often associated with Nature: Intelligence encompasses a range of
emotional intelligence and interpersonal cognitive abilities and is not limited to social
communication. interactions.
Application: Applied in social and interpersonal Application: Applied across various domains,
situations, such as delivering difficult messages, including academic pursuits, problem-solving in
providing feedback, or handling delicate matters professional settings, and adapting to different
gracefully. challenges.
Sensitivity: Involves a high level of emotional Cognitive Ability: Involves cognitive abilities,
intelligence and sensitivity to others' feelings, logical reasoning, problem-solving, and the capacity
allowing for the delivery of messages without to acquire and apply knowledge in diverse areas.
causing unnecessary discomfort.
Social Awareness: Requires a deep understanding Social Awareness: While social intelligence is a
of social cues, cultural nuances, and the ability to component, overall intelligence encompasses a
navigate social situations effectively. broader spectrum of cognitive capacities.
Learned Skill: Often considered a learned skill that Inherent Ability: Intelligence is a combination of
individuals develop through experiences, cultural innate abilities and learned knowledge, often
awareness, and emotional intelligence. measured through standardized tests or
demonstrated through problem-solving capabilities.
Emotional Intelligence: Trust through
Communication
Emotional Intelligence is the ability to recognize, understand, manage, and
influence one's own emotions and the emotions of others. It plays a crucial role
in building trust and fostering positive relationships.
What is Emotional Intelligence?

Components of Emotional Intelligence
• Self-Awareness
• Self-Regulation
• Social Awareness
• Relationship Management
Thinking Skills: Meaning and Types
What are thinking skills?
Thinking skills refer to your ability to understand and address problems
based on all available information and facts.
Using critical thinking skills at work often involves organizing and
processing data, facts, and other information to understand a problem
and create effective solutions. Understanding your thinking skills can
help you become a better decision-maker.
The 4 Types of Thinking Skills-
1- Convergent Analytical Thinking-
2- Divergent Thinking-
3- Critical Thinking Skills-
4- Creative Thinking-
1- Convergent Analytical Thinking
Convergent thinking is the process of
coming up with the best answer to a
question using our memory, resources
around us, or logic. A convergent thinker
simply needs to apply already established
procedures and memory recall to reach
the ‘correct’ answer.
The key elements required to be a skilled
convergent thinker are:
• Speed
• Accuracy
• Logic
2- Divergent Thinking
Divergent thinking is the exact
opposite of convergent thinking. It
involves coming up with solutions,
paths forward, or new ideas when
there is no single correct answer. To
come up with solutions to questions
without clear answers, you need to
break down the possibilities and
analyze each part. You might create a
pros and cons list, a Venn diagram, or
a table to lay out your options and
consider each one in turn.
3- Critical Thinking Skills
Critical thinking skills involve analyzing something to form a judgment
about it. Critical thinking is the ability to objectively analyze, evaluate, and
interpret information or arguments to form reasoned judgments, make
decisions, and solve problems effectively.
Key Components-
• Analysis
• Evaluation
• Interpretation
• Inference
• Explanation
4- Creative Thinking/ Lateral Thinking
Creative thinking is the ability to generate novel ideas, solutions, or

perspectives by exploring possibilities, making connections, and
breaking away from conventional patterns of thought.
Key Components-
• Originality
• Flexibility
• Fluency
• Elaboration
• Risk-Taking
Conclusion
Purpose and Importance of Leadership and Communication
Purpose:
• To inspire and guide individuals or teams toward achieving common goals.
• To build trust, encourage collaboration, and drive organizational success.
• To resolve conflicts effectively and maintain a positive work culture.
Importance:
• Alignment
• Motivation
• Conflict Resolution
• Decision-Making
• Relationship Building
Assignment-4
1. Describe the communication styles in leadership and discuss the key
elements of leadership communication.
2. Discuss the list of social competence in details.
3. Explain Emotional Intelligence and its strategies to develop
Emotional Intelligence and Trust through Communication.
4. What does “thinking skills” mean, and can you explain the different
types of thinking skills that people use in problem- solving and
decision- making?

UNIT 4 Communication_and_Leadership_Development

Uploaded by

Copyright:

Available Formats

UNIT 4 Communication_and_Leadership_Development

Uploaded by

Document Information

Copyright

Available Formats

Share this document

Share or Embed Document

Sharing Options

Did you find this document useful?

Is this content inappropriate?

Copyright:

Available Formats

UNIT 4 Communication_and_Leadership_Development

Uploaded by

Copyright:

Available Formats

Unit 4: Communication and Leadership

The leaders while influencing the subordinates

• Active Feedback: Encourage team members to provide feedback on

• - Cultural, Psychological, Environmental Barriers

What is Emotional Intelligence?

Creative thinking is the ability to generate novel ideas, solutions, or

You might also like