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    Posh Training

    Uploaded by

    Mufaddal Bheranwala
    The document provides an analysis of quality performance and audit results related to the Prevention of Sexual Harassment of Women at the Workplace (PoSH). It includes detailed statistics on various audit types, fatal error counts, and reasons for errors, highlighting areas needing improvement. The overall quality score is 86.02%, with a target of 90%, indicating a need for enhanced compliance and training.

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    Posh Training

    Uploaded by

    Mufaddal Bheranwala
    1 views4 pages
    The document provides an analysis of quality performance and audit results related to the Prevention of Sexual Harassment of Women at the Workplace (PoSH). It includes detailed statistics on various audit types, fatal error counts, and reasons for errors, highlighting areas needing improvement. The overall quality score is 86.02%, with a target of 90%, indicating a need for enhanced compliance and training.

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    Posh Training PPT

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    The document provides an analysis of quality performance and audit results related to the Prevention of Sexual Harassment of Women at the Workplace (PoSH). It includes detailed statistics on various audit types, fatal error counts, and reasons for errors, highlighting areas needing improvement. The overall quality score is 86.02%, with a target of 90%, indicating a need for enhanced compliance and training.

    Copyright:

    © All Rights Reserved
    Download as PPTX, PDF, TXT or read online from Scribd
    Download as pptx, pdf, or txt
    1 views4 pages

    Posh Training

    Uploaded by

    Mufaddal Bheranwala
    The document provides an analysis of quality performance and audit results related to the Prevention of Sexual Harassment of Women at the Workplace (PoSH). It includes detailed statistics on various audit types, fatal error counts, and reasons for errors, highlighting areas needing improvement. The overall quality score is 86.02%, with a target of 90%, indicating a need for enhanced compliance and training.

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    © All Rights Reserved
    Download as PPTX, PDF, TXT or read online from Scribd
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    You are on page 1of 4

    Prevention of Sexual

    Harassment of Women at
    Workplace (PoSH)

    Confidential Document 1
    Quality
    Performance

    Quality Scores Fatal %


    89.24% 86.19% 30%
    90.00%
    78.48% 25%
    25%
    65.00% 21%
    20%

    15% 13%
    10%
    10%

    5%
    Reopen Audits BAU Audits OJT Audits ED & FD Audits
    0%
    Quality Scores Target Reopen Audits BAU Audits OJT Audits ED & FD Audits

    Audit Fatal Quality


    Audit Type Target Fatal %
    Count Count Scores
    Reopen Audits 110 11 89.24% 90.00% 10%
    BAU Audits 371 47 86.19% 90.00% 13%
    OJT Audits 33 7 78.48% 90.00% 21%
    ED & FD Audits 8 2 65.00% 90.00% 25%
    Overall 522 67 86.02% 90.00% 12.84%

    Confidential Document 2
    Error Snapshot
    BAU Fatal Reasons Re-Open Fatal Reason
    Count of Fatal
    Fatal Reason Reasons Fatal Count
    Error Error % Count
    Incorrect Template 30 64%
    Incomplete Information 4 36%
    Incomplete Information 6 13%
    Incorrect Information 6 13% Incorrect Resolution 4 36%
    Incorrect case status selected 3 6% Incorrect Template 2 18%
    Fails to escalate to L2 1 2% Fail to escalate to L2 1 9%
    Fails to escalate to L2 & tagged under
    1 2% Total 11 100%
    resolved
    Problem wise Total
    Error for 47 100% Problem wise Fatal Errors Error Count Error %
    incorrect Template Error Count Error % Incorrect Resolution 4 36.36%
    BNPL Transaction Related 8 26.67% BNPL Transaction Related 3 27.27%
    Xpress Loans 5 16.67% Other 1 9.09%
    LazyPay Account 4 13.33% Incomplete Information 4 36.36%
    Charges and Fees 3 10.00% LazyPay Account 3 27.27%
    Repayment Related 3 10.00% BNPL Transaction Related 1 9.09%
    KYC related 3 10.00% Incorrect Template 2 18.18%
    LP Collection Related 2 6.67% Xpress Loans 1 9.09%
    Other 1 3.33% Other 1 9.09%
    Statements and billing 1 3.33% Fail to escalate to L2 1 9.09%
    Grand Total 30 100% KYC steps 1 9.09%
    Inferences : Grand Total 11 100%

    Inferences :

    Confidential Document 3
    Confidential Document 4

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