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    Fish Philosophy

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    pandeyrashmipandey
    The document describes the FISH! philosophy created by John Christensen. He was inspired by observing the animated employees at Seattle's Pike Place Fish Market who made their work fun and engaging for customers. The four core concepts of the FISH! philosophy are to Play, Make Their Day, Be There, and Choose Your Attitude in order to boost morale, foster teamwork, and enhance customer and employee experiences. Examples are provided of ways to incorporate each concept into the workplace through jokes, compliments, active listening, and maintaining a positive outlook.

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    Fish Philosophy

    Uploaded by

    pandeyrashmipandey
    1K views17 pages
    The document describes the FISH! philosophy created by John Christensen. He was inspired by observing the animated employees at Seattle's Pike Place Fish Market who made their work fun and engaging for customers. The four core concepts of the FISH! philosophy are to Play, Make Their Day, Be There, and Choose Your Attitude in order to boost morale, foster teamwork, and enhance customer and employee experiences. Examples are provided of ways to incorporate each concept into the workplace through jokes, compliments, active listening, and maintaining a positive outlook.

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    The document describes the FISH! philosophy created by John Christensen. He was inspired by observing the animated employees at Seattle's Pike Place Fish Market who made their work fun and engaging for customers. The four core concepts of the FISH! philosophy are to Play, Make Their Day, Be There, and Choose Your Attitude in order to boost morale, foster teamwork, and enhance customer and employee experiences. Examples are provided of ways to incorporate each concept into the workplace through jokes, compliments, active listening, and maintaining a positive outlook.

    Copyright:

    Attribution Non-Commercial (BY-NC)
    Download as PPT, PDF, TXT or read online from Scribd
    Download as ppt, pdf, or txt
    1K views17 pages

    Fish Philosophy

    Uploaded by

    pandeyrashmipandey
    The document describes the FISH! philosophy created by John Christensen. He was inspired by observing the animated employees at Seattle's Pike Place Fish Market who made their work fun and engaging for customers. The four core concepts of the FISH! philosophy are to Play, Make Their Day, Be There, and Choose Your Attitude in order to boost morale, foster teamwork, and enhance customer and employee experiences. Examples are provided of ways to incorporate each concept into the workplace through jokes, compliments, active listening, and maintaining a positive outlook.

    Copyright:

    Attribution Non-Commercial (BY-NC)
    Download as PPT, PDF, TXT or read online from Scribd
    Download as ppt, pdf, or txt
    of 17

    Welcome to

    Why FISH???
    Re-Energizes the workplace Fosters teamwork Enhances productivity Inspires creativity

    Starting point
    Seattle's famous Pike Place Fish Market "The fishmongers were firing large, slippery fish at each other, making spectacular catches and inviting delighted customers to try their luck. The market was crowded and noisy, but when one of the fishmongers focused on a customer, it was like they were the only two people in the place. Everyone was smiling! And the cash registers were ringing like crazy.

    The FISH! philosophy was created by John Christensen. On a visit to Seattle, he observed how animated and happy the employees at Seattle's Pike Place Fish Market were in their work. They filled orders by flinging fish to each other, inciting laughter from the customers and compliments about their throwing/catching abilities, or commiseration if they missed. Employees would often invite customers to join the fun. The Pike Place employees gave their complete attention to each of their customers and ensured each had an enjoyable visit. Christensen realized that not only were the workers making a routine errand fun for themselves and their customers, they also were selling tons of fish. He constructed the FISH! Philosophy from his observations of Pike Place employees

    Why FISH???
    Boosts morale

    Why FISH???
    Creates positive, memorable experiences for our customers (both internal and external customers)

    Why FISH???
    Inspires teamwork Fosters creativity Increases productivity Builds effective relationships to facilitate the communication of ideas, goals, etc. Stimulates thinking about ways to create a more worker-friendly work environment Makes people feel valued Retains employees

    Four Cornerstones of Fish!


    1. Choose Your Attitude 2. Play 3. Make Their Day 4. Be Present/Be There

    4 Concepts of the FISH! Philosophy 1. Play is synonymous with work. Its about having fun, enjoying yourself, being spontaneous and creative. Life is too short to spend it frowning and FISH! brings a smile to your face!

    4 Concepts of the FISH! Philosophy


    2. Make their day Its about doing something special for your customers and co-workers. When you make someones day, you have given them a special gift they wont soon forget. It feels good to give it.

    4 Concepts of the FISH! Philosophy

    3.Be there Its about being totally focused on the moments and on the person or task with which you are engaged. When we are fully present with our customers and with each other, we are listening deeply and important opportunities do not escape us.

    4 Concepts of the FISH! Philosophy 4.Choose your attitude Its about accepting full responsibility for all of our choices, even our attitude at work. A positive attitude is a decision we make, moment to moment.

    FISH FINALE
    Ride the wave Catch the Energy Unleash the Potential!

    Never doubt that a small group of thoughtful, committed citizens can change the world. Indeed it is the only thing that ever has. ---Margaret Mead

    Our Workplace
    As you enter this place of work, please choose to make today a great day. Your colleagues, customers, team members, and you yourself will be thankful. Find ways to play. We can be serious about ourselves. Stay focused in order to be present when your team members most need you. And should you feel your energy lapsing, try this sure fire remedy: Find someone who needs a helping hand, a word of support, or a good ear,---and make their day.

    PLAY
    Joke, joke, joke Joke with people Pass around cute jokes - nothing personal or risqu Say something to make people laugh Share a joke with a co-worker Have theme days - have people dress up different Have office parties - quick lunch, picnics, etc Ice cream social or other activity Create a bulletin boards to have fun - any employees can add anything within reason to the board, can be to have fun with someone in company or a national figure or issue, no ridiculing!, no hurtful comments! Dress up your office or space with fun stuff Put out toys to play with Play upbeat music Squirt guns Cartoons - Dilbert Have more fun Make work fun Poster's Waldo!, Magic forest Play with beach balls, balloons, nerf balls, streamers

    MAKE THEIR DAY


    Say hello to the customer and compliment on how they look (from people that walk in) Bake goods Have a candy bowl out at all times Have little goodies to share Compliment the one person that looks to be the one having the worst day Thank people the bring you paper work, calls into your office Acknowledge accomplishments of another Find something nice to say to each person (start with at least once a day) Appreciate what other people do Make your day by making someone else's Be nice! Share with others Help others Volunteer time as you have it - that might make someone's day Be cooperative with coworkers Make your co-worker's day. Be there for them and listen. Call someone in another area and say "hello" or call someone in error but comment on how nice they answer the phone and have a smile on your face so they can hear how happy you are.

    BE THERE
    Smile when you see your co-worker Smile more Smile when you pass someone and acknowledge them Smile at everyone and say hello Challenge people to smile Answer the phone with a smile on your face Share with co-workers 2x Be friendly and make co-workers laugh Be friendly with co-workers Take the time to listen to another person Be careful not to let your attitude influence your hearing When you see someone at work sad, go give them a big hug and say they look great today Make a point to get to know everyone (if you don't already) Show up for work!

    CHOOSE YOUR ATTITUDE


    Start each day with a personal positive thought Come in with an awesome attitude ha ha Put on a smile - Happy faces work better! Try to start the day with something good, funny, helpful, etc! Think happy thoughts Change attitudes Be more pleasant to everyone even if you are having a bad day Choose your attitude or at least be able to recognize that when your attitude is not up to snuff to change it. Thus making others around you feel better about interacting with you. Have a great attitude Leave your home stress home Walk around the building on your break and say hi to everyone you see

    FISH! Pledge
    Hook into itIts quite a catch!

    I promise I will support the FISH! Philosophy and Play, Make Their Day, Be There, and Choose My Attitude every day!

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