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Business Success Program
- 1. Business Success Program The key to future success for business in Vietnam is to prepare for International standards coming in with every new international company. Current success does not mean future success. Those that have vision and foresight will begin to develop their business and employees to these new standards NOW and at the same time incorporate local knowledge and expertise. If you don’t have international standard level trainers within your organisation, the next best thing is to acquire international standard training programs. Those that wait or don’t make smart decisions NOW will suffer a slow and steady decline in business as the entire Vietnamese market changes in line with global development. The program offered spans all areas of business such as human resource development, sales, management and administration. It is applicable to any business and can be tailored to the unique aspects and functions of the organisation – A complete Business Program for staff and management. Objectives Increase staff and management productivity Increase business profitability Decrease staff and management turnover Increase motivation within the business Increase staff and management business skills Cost All 28 modules ( English MS Word format) 50,000,000 vnd Individual modules (minimum of 5) 3.500,000 vnd each Single modules 4, 500,000 Extras 1 Day in-house assistance for business trainer 2,500,000 Delivery of training by our trainers (maximum 20 participants) 6,000,000 per module Package Modules include: Leaders guides Participant workbooks Exercises and Action Plans Powerpoint presentation All modules on disk in MS Word and powerpoint for ease of making alterations and your company logo. Module Objectives and overview are on the following pages. Prices current until end of April 2012
- 2. Administrative Support Administrative skills are essential whatever your position or role is within an organisation. Being punctual, organised and effective in your written and verbal communication is crucial. This workshop will allow you to understand and develop skills that will help you manage your time, communicate and collaborate with others effectively. Workshop Objectives By the end of this workshop, you will be able to: Get Yourself Organised Manage your time Deliver task on schedule Improve your Communication Skills Improve your Non-Verbal Communication Skills Assert yourself Influence effectively Build professional working relationships Have a comfortable working environment Deal with stress
- 3. Anger Management Anger is a powerful emotion. If not managed appropriately it may have destructive results. In contrast well managed anger can be a useful emotion that motivates you to make positive changes. This workshop will help teach participants how to identify their anger triggers and what to do when they’re angry. Workshop Objectives By the end of this workshop, you should be able to: Understand anger dynamics. Understand the myths of anger. Know the right and wrong ways of dealing with anger. Know techniques in controlling anger. See differences between objective and subjective language. Know tips in identifying the problem. Express a feeling or position using I-messages. How to making a disagreement constructive. Understand hot buttons and personal anger dynamics. Understand the alter, avoid and accept response to anger.
- 4. Business Etiquette Business Etiquette is about presenting yourself with the kind of polish that shows you can be taken seriously. Etiquette is also about being comfortable around people (and making them comfortable around you!) Good etiquette adds to your overall credibility. If you treat all people with respect, show courtesy in the office and dress well, those you work with will most likely think highly of you. On the other hand, poor etiquette can hurt your professional relationships. During this workshop will look at many areas of business etiquette, including networking, meeting manners, dining decorum, international business etiquette and more. Workshop Objectives By the end of this workshop, participants should be able to: Identify what business etiquette is and why it’s important. Network with confidence. Present themselves professionally. Understand the importance of dress codes and what they mean. Understand how to use a business card effectively. Remember names easily. How to conduct themselves at a business lunch. Understand basic guidelines regarding, grammar standards in all written communication. Understand telephone etiquette. Understand the benefits of international etiquette.
- 5. Business Writing This workshop is targeted at individuals and groups who require basic business writing skills. It is a skill, and it takes practise. We all know that writing is one of the most important methods of business communication for most people, whether its e-mails, memos, proposals, or major reports. Lots of people struggle with the composition of these. Sometimes it’s because they don’t have to do it very often so therefore it doesn’t flow as easily as they would like, sometimes because they are new to a role, or just because it’s not their favourite thing. Workshop Objectives By the end of this workshop, you should be able to: Understand the basic structure required of business ‘artefacts’ - agendas, email, letters, business cases, proposals, reports. Understand the function/purpose of all of the above. Utilise the tips and techniques provided here to determine an appropriate structure to use for your business artefacts in different situations. Define proofreading and understand the techniques in improving proofreading skills. Define peer review and list ways peer review can help improve business writing skills. Notice (and correct) common spelling and grammar issues in business writing. List guidelines in printing and publishing business writing.
- 6. Coaching & Mentoring It can be so frustrating when a member of your team underperforms. You can see the potential below the surface but you seem unable to help them realise it. You may have tried to talk to them or incentivise them with salary increases, which work for a short while before they slip back to their old unproductive ways. What can you do? This workshop looks at effective ways to coach your employees and increase their productivity as well helping them realise their true potential. Setting goals and building relationships sits at the core of effective coaching. How well you coach relates directly to how well you are able to foster a great working relationship with your employees. This workshop will guide you through the coaching process. Be prepared however, to change a few things about yourself in order to be successful. Workshop Objectives We have 12 objectives that will allow us to achieve the overall goal of becoming better coaches. Here are our learning objectives for today: Identify the difference between mentoring and coaching, Understand the GROW model. Identify and set appropriate goals using the SMART method of setting goals. Understand how to identify the current state or reality of your employee’s situation. Identify the steps needed in defining options for your employee Understand how to create a preliminary plan. Finalise a plan or wrap it up motivating your employee to work within them. Identify the benefits of fostering trust with your employee. Identify the steps in giving effective feedback. Identify and overcome obstacles that hinder the growth and development of your employee. Identify the end and how to transition your employee to other growth opportunities. How to use both mentoring and coaching to enable long-term development through a positive relationship with your employee.
- 7. Communication Strategies This workshop will help you understand the impact of different communication techniques, the effect they have on other people, and how improving the way you communicate can make a huge difference in the workplace and life in general. Workshop Objectives By the end of this workshop, participants should be able to: Understand what communication is Understand the different ways communication takes place Overcome communication blockages Make the most of non-verbal and paraverbal communication Understand and utilise the STAR method Listen actively and effectively Ask good questions Use appreciative inquiry as a communication tool Using the SPEAC Method Establish common ground with others
- 8. Creative Problem Solving The nature of human problem solving has been studied for the past hundred years by psychologists. The past few decades have seen business take much more of an interests in the processes some individuals apply to identify and implement the solutions to their problems. These processes or methods work for any kind of problem, large or small. This workshop will offer you an overview of the entire creative problem solving process, it will also describe key problem solving tools that you can use in your day to day life. Workshop Objectives By the end of this workshop, you will understand how to: Recognise problems and understand the creative problem solving process Indentify types of information to investigate and key questions to ask Ascertain the importance of correctly defining a problem Use four different problem definition tools Write solid problem statements Apply basic brainstorming tools to generate ideas for solutions Successfully utilise idea generating tools, such as affinity diagrams, word chaining, the box method, the six thinking hats, and the blink method Assess potential solutions against criteria of cost/benefit analysis Perform a final analysis for successful solution selection Be aware of the roles that intuition and fact play in solution selection Understand the need to refine the shortlist and the importance of redefining it Successfully identify the tasks and resources required to implement the solutions Conduct a solutions reality check Conduct post solution implementation checks to celebrate successes and identify improvements
- 9. Customer Service "A customer is the most important visitor on our premises and he is not dependent on us. We are dependent on him. He is not an interruption in our work. He is the purpose of it. He is not an outsider in our business. He is part of it. We are not doing him a favour by serving him. He is doing us a favour by giving us an opportunity to do so." During this workshop we look at the all different types of customer service. It is a misunderstanding that only employees which have direct involvement with customers need these skills, such as a shop staff, receptionist or a telesales marketer. Perhaps you are company owner, in which case you would be serving customers and your staff. Everyone in business needs this skill. Objectives for this Workshop By the end of this workshop, you will have learned: What Customer Service is. How your attitude affects customers. How to identify and address the needs of your customers. How using excellent customer service can generate return business. How to build good will. How to provide customer service over the phone. How online tools can aid customer service. How to deal with difficult customers.
- 10. Effective Conflict Resolution There are many ways to resolve conflicts - surrendering, running away, overpowering your opponent with violence, filing a lawsuit. Conflict resolution, grew out of the belief that there are better options than using violence or going to court. Today, conflict resolution is used in a wide range of industries covering an array of different situations. This workshop will demonstrate the six-step process to resolve conflicts of any size. You will also learn crucial conflict resolution skills, including dealing with anger and using the Agreement Frame. Workshop Objectives At the end of this workshop, participants should: Understand what conflict and effective conflict resolution means. Understand all six phases of the conflict resolution process. Understand the five main styles of conflict resolution. Be able to adapt the process for all types of conflicts. Be able to break out parts of the process and use those tools to prevent conflict. Be able to use basic communication tools, such as the agreement frame and open questions. Be able to use basic anger and stress management techniques.
- 11. The Effective Supervisor Effectively supervising a team can be a challenging role which can vary tremendously from company to company. In many businesses, the supervisor’s role is to oversee work the company produces, make sure new employees are trained to proficiently carry out their work, give performance reviews, and create and implement work schedules. In some companies the supervisor is required to do some of the work, or they may merely implement management’s wishes and work on employee training and production, acting as a go-between for employees and managers, and occasionally assist with work as needed. In larger companies, supervisors can have numerous tasks. They may need to address employee problems directly, taking disciplinary action when necessary. They implement may assist with employee recommendations, and naturally they give orders as requested by heads or managers of companies. This workshop will help supervisors become more efficient and proficient, with information on delegating, managing time, setting goals and expectations (for themselves and others), providing feedback, resolving conflict, and administering discipline. Workshop Objectives By the end of this workshop, you should be able to: Define requirements for required work. Set the expectations for your staff. Establish SMART goals for yourself. Help your staff set SMART goals. Learn to delegate appropriately. Provide effective feedback to your staff. Utilise effective time management techniques. Perform effective conflict resolution. Understand how to manage effectively in different situations. Understand what a new supervisor needs to become an effective supervisor.
- 12. Managing Human Resources The role of Human Resources is changing, as companies delegate more and more responsibility for their HR to line managers and supervisors. Other, usually larger companies however still have a dedicated HR department which deals with all the companies’ human recourses responsibilities. Whichever type of company you work for, it is important that you understand how much human resources is really about the employees, as well as aspects of legislation, policy, and procedures that involve human resourcing issues. Workshop Objectives By the end of this workshop, participants will be able to: Describe different aspects of Human Resource Management Define Human Resources Management terms Recruit, interview, and retain employees Follow up effectively new employees Be an advocate for your employees’ health and safety Provide articulate feedback to employees Correctly manage situations requiring discipline and termination Evaluate some of the strengths and opportunities for Human Resources in your own workplace
- 13. Leadership & Influence “Do not follow where the path may lead. Go instead where there is no path and leave a trail”. Are leaders born or made? Or are they people who rise to an occasion or situation? Leadership potential exists within each of us. That potential can be triggered by outside events, or it can be learned by exploring ourselves from within. This workshop takes the latter approach. Once you learn the techniques of true leadership, you will be able to build the confidence it takes to take the lead. The more experience you have acting as a genuine leader, the easier it will be for you. It is never easy to take the lead, as you will need to make decisions and face challenges, but it can become natural and rewarding. Workshop Objectives By the end of this workshop, participants will be able to: Understand what leadership means. Explain the Great Man Theory. Explain the Trait Theory. Understand Transformational Leadership. Understand how to adapt your leadership styles for the people you lead. Understand leading by Directing Understand leading by Coaching Understand leading by Participating Understand leading by Delegating Kouzes and Posner Conduct a personal inventory Create an action plan Establish personal goals
- 14. Managing Change We have all experienced change at some stage of our life, be it good, bad, expected or unexpected. We cannot avoid or ignore change, even the world in which we live is changing constantly and has done so for the 3 billion years it has existed. The one thing we can do is be prepared for it. This workshop will investigate various ways of managing change leaving you better equipped to deal with future changes. Workshop Objectives By the end of this workshop, you should be able to: List the steps necessary for preparing a change strategy Describe the WIFM – the individual motivators for change Relate the five dimensions of the ADKAR model for understanding change Use needed components to develop change management and communications plans Employ strategies for gathering data Utilise methods for leading change project status meeting and celebrating success Describe the four states of Appreciative Inquiry, its purposes, and sample uses in case studies Use strategies for aligning people with a change Describe the importance of resiliency in the context of change Explain the importance of flexibility in the context of change
- 15. Managing Stress We have all experienced stress at some point during our day to day life. It can be brought on by a myriad of reasons whether it is in the workplace or in our personal life. In the workplace employees at all levels can feel stressed out, anxious, and misunderstood. In our personal life the stresses can be even greater due to finances, family and responsibility. There are two types of stress positive and negative, the key is to maximise the positive stress and to minimise the negative stress. This workshop will offer participants a three option approach for addressing any stressful situation, including the use of routines, techniques for relaxation, and how to log stress. This workshop will concentrate on how you personally deal with stress, after all it is a personal emotion. Workshop Objectives By the end of this workshop, participants will be able to: Identify the best approach to a stressful situation (Alter, Avoid, or Accept) Understand what lifestyle elements you can change to reduce stress Reduce stress Using routines How to use environmental and physical relaxation techniques How to cope with major events Use a stress log to identify stress and create a plan to reduce them
- 16. Motivating Your Employees It probably comes as no surprise that employees who feel valued are more motivated, responsible, and productive. The happier an employee is, the better the results they will deliver. The goal of every employer is to make sure that they have a workforce who will do their best, but this does not simply mean making the job easy for their employees. In fact, part of the problem of motivation is that where the job is too easy, employees become complacent. This workshop will help supervisors and managers in delivering the right balance between a confident, motivated workforce and a workforce which is driven to attain goals. It is designed specifically to help busy managers and supervisors understand what employees need to ensure that they have the correct tools to create a motivated workforce, and to give them a starting point for creating champions. Workshop Objectives By the end of this workshop, participants should be able to: Define motivation, and what part they play Realise the importance of Employee Motivation Understand methods of Employee Motivation Understand the theories which pertain to Employee Motivation – with particular reference to psychology Recognise different personality types and how they fit into a plan for Employee Motivation. Setting SMART and defined goals. Understand how to maintain motivation in themselves and their employees.
- 17. Personal Productivity Many people spend their days in a frenzy of activity, but achieve very little, because they're not concentrating their effort on the things that matter the most. This workshop will help you learn new ways to organise your time for a more productive life. It will also show you some techniques for rebalancing your energy levels. It’s time to exhale stale, old ideas. And, inhale new inspiration for joyful living that produces quality outcomes. Workshop Objectives By the end of this workshop, you should be able to: Analyse and refocus for more productive outcomes. Techniques that will engender self discipline and respect for yourself and from others. Adapt to impromptu requests and learn to say no when required. Attend to your needs promptly and efficiently. Become more organised in your daily life. How to develop a more sharing and accepting attitude to others.
- 18. Proposal Writing This workshop is targeted at individuals and groups who require an understanding of how to structure, write, and finish a proposal. Proposals are required for various reasons. They may be for an internal or external audience. They can be in response to a specific request or can be an unsolicited attempt to sell a solution. They might be completed by one person or a team. This workshop is focused on solicited proposals, i.e. a proposal issued in response to a request from an existing or prospective customer, being developed by one person. Workshop Objectives By the end of this workshop, you should be able to: Understand the basic requirements for developing a proposal. Follow the approach provided to help develop focused, high-quality proposals. Utilise the tips and techniques to determine an appropriate structure to use for your proposals in different situations. Make good use of illustrations in your proposals. Define proofreading and understand the techniques in improving proofreading skills. Define peer review and list ways peer review can help improve your proposals. Notice (and correct) common spelling and grammar issues in your proposal writing. List guidelines in printing and publishing your proposal.
- 19. Public Speaking For many people the thought of having to speak in public terrifies them. However, many managers, supervisors and staff need these skills as part of their work. During this workshop we will endeavour to present you with tools which will prepare you and give you the confidence to speak at any public gathering. Workshop Objectives By the end of this workshop, participants will be able to: Identify the different types of public speaking opportunities Identify your message Write a speech Use humour effectively Deal with criticism Overcome nervousness Deliver a speech Handle questions change the pace based on the audience’s reactions.
- 20. Sales Fundamentals To be a professional sales person, many skills, qualities, abilities and immense knowledge are used. As a sales professional your role is a key element to the company as your position is the point-of-contact with the market. Everything depends on your ability to find and uncover needs – to solve customer problems – to transmit the right sales story and, in general, achieve the highest level of professionalism. Although the definition of a sale is simple enough, the process of turning someone into a buyer can be very complex. This workshop will give participants a basic sales process, plus some basic sales tools, that they can use to close the sale, no matter what the size of the sale. Workshop Objectives By the end of this workshop, participants will be able to: Understand the language of sales Prepare for a sales opportunity Begin the discussion on the right foot Make an effective pitch Handle objections Seal the deal Follow up on sales Set sales goals Manage sales data Use a prospect board
- 21. Team Building & Teamwork Teamwork is an everyday occurrence whether it’s at home, in the community, whilst playing sport or at work. We are all at some stage expected to be a functional part of a performing team. This workshop will encourage you to explore the different aspects of a team, as well as ways that they can become a top-notch team performer. Workshop Objectives By the end of this workshop, you should be able to: Understand the concept of a team, and how to monitor success. Explain the four phases of the Tuckman team development model. Understand the three types of teams. Describe actions to take as a leader – and as a follower for each of the four phases (Forming, Storming, Norming and Performing). Understand the benefits and disadvantages of various team-building activities. Describe several team-building activities that you can use, and in what settings. Follow strategies for setting and leading team meetings. Detail problem-solving strategies using the Six Thinking Hats model -- and one consensus- building approach to solving team problems. List actions to do -- and those to avoid -- when encouraging teamwork.
- 22. Team Proposal Writing This workshop is targeted at people who require an understanding of how to work with a team to structure, write, and finish a proposal. Proposals are required for various reasons. They may be for an internal or external audience. They can be in response to a specific request or can be an unsolicited attempt to sell a solution. They might be completed by one person or a team. This workshop is focused on solicited proposals, i.e. a proposal issued in response to a request from an existing or prospective customer, being developed by a team. Note that the fundamental proposal development process that is followed would be exactly the same if you had sole responsibility. Workshop Objectives By the end of this workshop, you should be able to: Understand the basic requirements for developing a proposal. Follow the approach provided to help develop focused, high-quality proposals. Understand how to structure a team and manage the process. Utilise the tips and techniques to determine an appropriate structure to use for your proposals in different situations. Make good use of illustrations in your proposals. Define proofreading and understand the techniques in improving proofreading skills. Define peer review and list ways peer review can help improve your proposals. Notice (and correct) common spelling and grammar issues in your proposal writing. List guidelines in printing and publishing your proposal.
- 23. The Effective Negotiator When we use the word “negotiation”, many people think of big government or business discussions or secret meetings. This is a misconception as we negotiate all the time in our normal daily life. We all at some point have discussed with a few friends where to eat or drink, or something as simple as who is going to take the rubbish out. Not all our negations are trivial however, discussions with your manager regarding salary or the price you pay for a new home or car. These are all situations that involve negotiating! During this workshop we will give participants an understanding of the phases of negotiation, tools to use during negotiation, and ways to build win-win solutions. Workshop Objectives Research has consistently demonstrated that when clear goals are associated with learning that the learning occurs more easily and rapidly. With that in mind, let’s review our goals for today. By the end of this workshop, participants will be able to: Understand the basic types of negotiations and the phases required for success. Understand the concepts: WATNA, BATNA, WAP, and ZOPA Complete the groundwork for negotiation Identify what information to share and what to keep to yourself Basic bargaining techniques Identifying mutual gain strategies Reach consensus and set the terms of agreement Deal with personal attacks and other difficult issues How to use negotiating processes in our everyday life How to negotiate on behalf of someone else
- 24. The Inspiring Presenter We have all had to sit through a boring presentation at some point. It’s always disappointing as the subject matter is obviously of interest to us as why else would we have been there. Presentations don’t need to be boring! A good presentation communicates your thoughts and ideas effectively to numerous individuals, using a variety of tools and techniques which get your message across. This workshop will benefit anyone who presents to any size group of individuals; a trainer, a meeting facilitator, speaker, or front line manager. No matter which role you have, this workshop will help you become more efficient and proficient with the skills of providing information to others. Workshop Objectives Research has consistently demonstrated that when clear goals are associated with learning that the learning occurs more easily and rapidly. With that in mind, let’s review our goals for today. By the end of this workshop, participants will be able to: Prepare your message, perform a needs analysis Different presentation delivery methods Verbal and non-verbal communication skills Deal with nervousness How to get the most from flip charts How use PowerPoint presentations How the white board can add to your presentation Understand how humour, questions, and discussions go hand in hand with presenting. Learn some killer moves.
- 25. Effective Time Management Personal time management skills are essential skills for effective people. People who use these techniques on a regular basis are the highest achievers in all walks of life, from business to sport to public service. Making these skills part your daily routine will enable you to function exceptionally well, even under intense pressure. As you master these skills you'll find that you take control of your workload, saying goodbye to the often intense stress of work overload. The entire process is supported by a skill set that should include personal motivation, delegation skills, organisation tools, and crisis management. Workshop Objectives By the end of this workshop, you should be able to: Plan and prioritise daily activities efficiently and in a productive manner. Triumph over procrastination. Effectively deal with crises. Organise your workspace and workflow. Efficiently delegate. Ritualise your workload. Plan effective meetings.
- 26. Train the Trainer Ensuring all staff are thoroughly trained is one of the critical keys to business success. Those responsible for this function require skills and techniques that will develop participants and make any session they facilitate effective and enjoyable. It is a role that many companies overlook to their detriment. This workshop will focus on developing the skills to design and present a training session whilst also providing many practical opportunities for further development. Workshop Objectives By the end of this workshop, you should be able to: Identified the value of training and how it helps individuals and organisations Explored different learning styles of individuals and various learning theories Evaluate how to design a training course Learned the main do's and don'ts of delivering a successful course Practiced preparing and delivering short presentations on course Received feedback and advice from the trainer and peers Prepared an action plan for your continued improvement as a trainer
- 27. Workplace Diversity Workplace diversity means recognising and respecting the value of human differences and creating an environment where all the abilities and experiences of our employees are used to their fullest. Diversity relates to many areas such as gender, age, linguistic and cultural background, disability, religious belief and pregnancy and family responsibilities to name a few. During this workshop we will try to help participants understand what diversity is all about, and how they can help create a more cohesive and productive environment. Workshop Objectives By the end of this workshop, you should be able to: Define workplace diversity Identify the difference between stereotypes and biases Understand how to remove barriers and encourage diversity for yourself and your social community Learn to listen as well as employ effective questioning techniques Understand the importance of body language Learn how to encourage diversity in the workplace, and prevent discrimination Manage personal complaints Understand the role of a line manager when dealing with a discrimination complaint Understand the process an organisation must follow to receive and respond to a complaint Deal with a discriminatory employee
- 28. Workshop Facilitator Facilitation is guidance of a group to a satisfactory outcome. The true meaning of the word facilitation is “The act of making easy or easier”. Facilitators appear in many instances, counsellors, government representatives, legal disputes, training and education etc. The individual running this workshop today is facilitating your learning. During this workshop we will focus on the skills required to successfully manage and facilitate meetings within a business environment, with a focus on situations for conducting workshops. Workshop Objectives By the end of this workshop, you should be able to: Understand what facilitation means Implement the three phases of workshop facilitation Use effectively open questions Utilise body language skills Utilise personality typing methods
- 29. Health & Safety in the Workplace Why Have a Workplace Health & Safety Program? Taking risks is part of running a business, particularly for small business owners. You take risks in product development, marketing, and advertising in order to stay competitive. But there are some risks that should never be taken. One of these is risking the health and safety of those who work for you. Preventing Losses If you want to reduce the costs and risks associated with workplace injuries, illnesses, and fatalities, you should place as much emphasis on health and safety issues as other management issues such as production, sales, and quality control. Establishing a health and safety management plan helps you do this, because in developing the plan you identify what has to be done to promote the health and safety of your workers. In the process, you outline policies and procedures to achieve your health and safety goals. What is a health and safety Program? There are seven essential elements to a successful health and safety management plan: 1. Management commitment 2. Labour and management accountability 3. Employee involvement 4. Hazard identification and control 5. Incident/accident investigation 6. Worker Training 7. Periodic plan evaluation Your health and safety management plan should be in writing and include policies and procedures. However, an effective health and safety management plan is more than a written plan that sits on a shelf. It should be incorporated into every aspect of the way business is done. In effect, the only way to work is safely.