M w’s word of the day

Oct 30, 2014Download as PPT, PDF0 likes850 views

This document provides definitions for 5 words: maunder-grumble means to talk in a complaining way (chiefly British), sempiternal means eternal, collywobbles means bellyache or pain in the abdomen, and quixotic means foolishly impractical especially in the pursuit of ideals. The last word, quixotic, is defined twice.

COLLYWOBBLES-bellyache
Pain in the abdomen

QUIXOTIC-foolishly impractical
especially in the pursuit of ideals

This document provides an overview and training on retail sales. It begins with some questions to self-assess suitability for a career in retail sales. It then covers basics of retail management including definitions, history and trends in India. The document provides tips on store operations, customer service, sales techniques, and using personality assessments. It emphasizes fundamentals like hygiene, grooming and body language which are important for sales. Finally, it discusses career opportunities in the growing Indian retail industry.

Sales closing toolbox indranil bhaduriIndranil Bhaduri

This document provides tips and techniques for closing sales, including: 1) Different closing techniques like the 1-2-3 close, adjournment close, affordable close, and more that use different communication approaches to get the customer to buy. 2) Examples of how to use each technique through sample dialogs between the salesperson and customer. 3) The document aims to equip salespeople with a "toolbox" of closing strategies to overcome customer objections and get them to make a purchase decision.

Telephone Selling SkillsSalsacreed

The document provides tips for successful telephone selling including having a positive mental attitude and preparation. It emphasizes focusing on benefits for the customer by using statements about making or saving money, saving time, or reducing effort. It also recommends using affirmative words on the telephone and not wasting time by calling back potential customers. Both advantages like flexibility and disadvantages like impersonal nature of telephone calls are noted. Clear speech and using word pictures to replace visual cues are also suggested.

TELESALES TECHNIQUESIndranil Bhaduri

This document provides tips and techniques for improving performance in telesales. It begins with an overview stating that following the steps of the system will lead to success. It then provides numerous tips organized under various headings, such as preparing for calls, handling objections, improving vocabulary, voice, and presentation skills, managing call volume and outcomes, and reviewing call metrics. The overall message is that with practice of the techniques discussed, telesales representatives can increase their income and sales.

Sales training (focus on telesales)Hans Demeyer

This document provides guidance for inspiring technology decision makers (TDMs) and business decision makers (BDMs) on the value of Microsoft solutions. It suggests listening to understand other perspectives, challenging assumptions, and using examples. The document also advises focusing conversations on vision, values, competencies, behavior, and environment to find common ground and show how Microsoft solutions can address both basic needs and add value. Percentages are given to frame discussions around meeting basic needs versus providing additional benefits.

Free Powerpoint How To Succeed At Telesalesrecruiter

This document provides tips and guidelines for successful telephone sales and customer service. It emphasizes adopting a positive attitude, focusing on customer needs, listening without interrupting, using positive language, properly planning calls, and ending calls professionally. The key aspects of telephone communication discussed are establishing rapport, gathering information, confirming details, thanking the customer, and following up on issues.

Cv For The Internet Age 1recruiter

This document provides tips for creating an effective internet CV to help land job interviews. It stresses the importance of including relevant keywords that recruiters and search engines can use to find applicants. Some key points covered include tailoring the CV for each job application by mirroring what is in the job description, using bullet points to highlight responsibilities and achievements, and including several means of contact like phone numbers and email. The document also recommends networking on professional sites and with friends to improve chances of finding opportunities.

Visual vocabularyIndranil Bhaduri

This document contains a list of vocabulary words from A to Z along with their definitions or explanations of meaning. Some of the words are related to introducing or entering, such as introduce, introflex, introceptive, and introgression. Others relate to aspects of communication like didactic, heretical, copious, imperative, and unequivocal. The document aims to expand the reader's vocabulary through examples and breakdowns of Latin and Greek word origins.

The Seven Step Selling CycleKareem ElHossainy

The document outlines a seven step selling cycle for successful sales. The steps are: 1) Prospecting to find qualified buyers, 2) Making original contact and building rapport, 3) Qualifying prospects to determine fit, 4) Presenting the product while demonstrating trustworthiness, 5) Addressing any concerns raised, 6) Closing the sale, and 7) Getting referrals from satisfied customers. Following this cycle and developing strong product knowledge, selling skills, and a positive attitude will lead to good sales outcomes.

Free Meeting Icebreakersrecruiter

The document discusses different types of roads and asks the reader to think about how their workshop skills are like a certain type of road. It also includes quotes about learning, communication, and leadership to prompt reflection on applying these topics to the reader's work. The questions are meant to engage participants in the workshop and get them thinking critically about their skills, goals, and interactions with others.

Recruitment In A Recessionrecruiter

The document provides advice for businesses facing a recession. It recommends cutting unnecessary expenses, renegotiating costs, reviewing business models, cutting waste, and removing unproductive employees. It stresses the importance of focusing on profitable activities, selling strengths, incentivizing staff, and being flexible to meet client needs. The document advises aggressively pursuing all leads and undercutting competitors to drive sales and survive the economic downturn.

Outbound Sales Traininggjg4128

The document discusses best practices for outbound sales calls as tele-consultants. It emphasizes that the first 30 seconds of a call are most important and outlines approaches for acknowledging the customer, presenting product information, and closing the sale. Key aspects include introducing yourself clearly, verifying customer needs, providing options instead of direct questions, and overcoming objections by presenting solutions. The goal is to serve customers and control the call through each step of the process.

Telesales Principles IIbrahim M. Morsy

This document provides guidance on effective teleselling principles and call handling techniques. It discusses the importance of having a positive attitude, being driven to achieve goals, and having confidence in your products. It also covers listening skills, verbal and vocal communication skills, being well prepared, and properly handling incoming calls and complaints. The key is to greet callers professionally, find out who they are, listen to understand their needs, and follow up promptly after calls to resolve any issues and ensure good customer service.

Retail Trainingrocknroad

After sales serviceIndranil Bhaduri

This document discusses the importance of after-sales service for companies. It notes that 77% of Indian consumers will not make a repeat purchase or continue with a company's services after a bad customer experience. Additionally, 76% of Indian consumers are willing to pay 11% more for excellent customer service. The document also outlines some key principles for after-sales service processes, including problem resolution timelines, supplier management, reporting techniques, and escalation processes. Overall, it emphasizes that quality after-sales service leads to customer satisfaction, repeat purchases, and positive word-of-mouth advertising.

60 PPTS-ADVANCED SELLING SKILLS-BY INDRANIL BHADURIIndranil Bhaduri

The document provides tips and strategies for improving sales skills, including using positive language to build rapport with customers, remembering names, developing creative sales pitches, and using visual aids in presentations. It also discusses the Patterson Principle of Selling, a four-step sales process involving identifying customer problems, proposing solutions, demonstrating value, and closing the sale.

Retail Sales TrainingDavid van Dyke

Sales Trainingkktv

The document discusses planning, developing, and evaluating sales training programs. It provides details on: 1) Assessing training needs through interviews, surveys, and performance metrics to establish objectives and budget. 2) Determining appropriate training content, such as product knowledge, selling skills, and industry topics, and allocating time across these areas. 3) Delivering training through various methods like classroom, role plays, and on-the-job training. 4) Evaluating training impact through measuring reactions, learning, behavior changes, and business results.

Professional basic selling skillsshehzad Chohan

80 PPTS-TRAINING FOR DUMMIES-KEY IDEASIndranil Bhaduri

This document provides an overview of training concepts and best practices for designing and delivering effective training sessions. It discusses what training is, the roles and responsibilities of trainers, adult learning theory, the training design process, and tips for facilitating dynamic sessions. The key aspects covered include conducting a needs assessment, writing learning objectives, selecting appropriate activities, facilitating participation, and closing sessions successfully.

A Guide to SlideShare Analytics - Excerpts from Hubspot's Step by Step Guide ...SlideShare

This document provides a summary of the analytics available through SlideShare for monitoring the performance of presentations. It outlines the key metrics that can be viewed such as total views, actions, and traffic sources over different time periods. The analytics help users identify topics and presentation styles that resonate best with audiences based on view and engagement numbers. They also allow users to calculate important metrics like view-to-contact conversion rates. Regular review of the analytics insights helps users improve future presentations and marketing strategies.

2015 Upload Campaigns Calendar - SlideShareSlideShare

What to Upload to SlideShareSlideShare

How to Make Awesome SlideShares: Tips & TricksSlideShare

Getting Started With SlideShareSlideShare

SlideShare is a global platform for sharing presentations, infographics, videos and documents. It has over 18 million pieces of professional content uploaded by experts like Eric Schmidt and Guy Kawasaki. The document provides tips for setting up an account on SlideShare, uploading content, optimizing it for searchability, and sharing it on social media to build an audience and reputation as a subject matter expert.