Customer Service

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10 Positive Phrases for Customer Service

Turning a lead into a customer won't happen overnight. You have to create a customer journey. Part of this journey is creating an exceptional customer experience. Here are 6 strategies that you should be intentional about: 1. Treat customers with respect Sooner or later, when dealing with a large number of customers, it is inevitable to run into a disagreement that just cannot be resolved properly. Anyone who's been in business for a while has had these 'impossible' customers, and it's never…

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As a call centre representative or manager, chances are you probably receive an angry phone call at least once a day. Here are 10 different ways that angry phone calls can be de-escalated and handled using good customer service.

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