Sending feedback to Zoom

You can help improve Zoom by giving us feedback about your product experience. Your account owners or admins must enable the Feedback to Zoom feature, which adds a feedback option in the Zoom desktop and mobile apps.

We will use the collected data to enhance our services and products. This feedback may be reviewed by Zoom employees to validate the functioning of the features and to improve the services, for example, we improve our AI Companion features by using the feedback that you provide, which may include thumbs up/down, preselected text and free text, as well as the user prompt, if you submit it.

Zoom does not use any customer audio, video, chat, screen sharing, attachments, or other communications-like customer content (such as poll results, whiteboard, and reactions) to train Zoom’s or its third-party artificial intelligence models.

Requirements for sending feedback to Zoom

How to send your feedback to Zoom

Windows | macOS | Linux
  1. Sign in to the Zoom desktop app.
  2. In the top-right corner, click you profile picture.
  3. Click Help, then click Give Feedback.
  4. In the Give Feedback form, select a Product Area from the drop-down.
  5. Under How satisfied are you with the experience?, choose a number between 1 and 5.
  6. Enter your feedback, then click Submit.

Send feedback specific to AI Companion responses

If you're using the AI Companion panel in Zoom Workplace, you can submit feedback about AI Companion responses directly from the panel.

  1. Sign in to the Zoom desktop app.
  2. Send a prompt to the AI Companion panel.
  3. After receiving a response from AI Companion, click the good response icon or bad response icon under the response.
  4. (Optional) Select a related category about what you liked or what could be improved.
  5. (Optional) Select or deselect Include your prompt with the feedback.
    Note: Allow users to send text feedback, including the prompts they send to AI Companion must be enabled.
  6. (Optional) Enter additional feedback.
  7. Click Submit.
Android | iOS
  1. Sign in to the Zoom mobile app.
  2. In the bottom-right corner, tap More (Android) or Settings (iOS).
  3. Scroll and tap About.
  4. Tap Send Feedback.
  5. Select a Product Area from the drop-down.
  6. Under How satisfied are you with the experience?, tap a number between 1 and 5.
  7. Enter your feedback, then tap Submit.