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Adding .ghe support ticket creation steps #39744

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Adding .ghe support ticket creation steps #39744

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7614410
Fix formatting in support ticket documentation
adamrr724 Aug 8, 2025
923af97
Update support ticket creation instructions
adamrr724 Aug 8, 2025
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6 changes: 5 additions & 1 deletion content/support/contacting-github-support/creating-a-support-ticket.md
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Expand Up @@ -23,7 +23,7 @@ topics:
- Support
---

## About support tickets
## About support tickets

{% ifversion fpt %}
{% data reusables.support.free-and-paid-support %}
Expand Down Expand Up @@ -83,6 +83,10 @@ Especially for tickets with {% data variables.product.support_ticket_priority_ur
1. Navigate to the {% data variables.contact.contact_landing_page_portal %} and choose one of the following options:

* To sign in with your {% data variables.product.github %} account, click **Sign in with {% data variables.product.github %}**.
* If your organization uses Data Residency or Enterprise Managed Users (accounts ending in `.ghe`):
1. In the sign-in dialog, click **Sign in to your .ghe account**.
1. Enter your enterprise or tenant name (provided by your administrator) and continue.
1. Complete the SAML authentication process as prompted. This will sign you in to your .ghe enterprise-managed account.
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Copilot AI Aug 8, 2025

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The hardcoded text 'Data Residency' and 'Enterprise Managed Users' should use variables instead. Check data/variables/enterprise.yml for existing variables like {% data variables.enterprise.prodname_managed_user %} for managed user accounts, or define new variables if they don't exist.

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* To sign up for {% data variables.product.github %}, click **Sign up for {% data variables.product.github %}**.
* If you can't sign in or sign up, click **Can't sign in?** and fill out the form. You will be guided through an email verification process.{% ifversion ghec or ghes %} You will need to upload your {% data variables.product.prodname_enterprise %} license. For more information, see [AUTOTITLE](/billing/managing-your-license-for-github-enterprise/downloading-your-license-for-github-enterprise).{% endif %}

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