DataDog · aliciascott · Aug 20, 2025 · Aug 19, 2025 · Aug 19, 2025 · Aug 19, 2025
@@ -261,7 +261,9 @@ On the Services page, you can view, search and filter all services that you have
 
 ## Frequently Asked Question
 ### How do I remain logged into the mobile app?
-Upon successful authentication to the mobile app, you will remain logged in for 90 days. Provided you are active during that 90 day period, the token will be refreshed.
+Upon successful authentication to the mobile app, you will remain logged in for 90 days. Provided you are active during that 90 day period, the token will be refreshed. 
+
+**Note**: If you have notifications enabled, proactive notifications will be sent prior to token expiration.
 
 ### Will I still receive notifications if I am automatically signed out?
 If you are automatically logged out due to inactivity during the 90 day token period, you will still be able to receive notifications and will be prompted to log in again.
@@ -271,6 +273,9 @@ If you are automatically logged out due to inactivity during the 90 day token pe
 ### Why am I not receiving notifications?
 Check that you have notifications enabled for the Datadog app in your device app settings. If you would like to ensure that notifications bypass Do Not Disturb, check that Critical Alerts is toggled on.
 
+### What happens if a user is disabled?
+The mobile app token will be invalid and force the user to log out.
+
 ## Troubleshooting
 
 For help with troubleshooting, [contact Datadog support][13]. You can also send a message in the [Datadog public Slack][14] [#mobile-app][15] channel.

@@ -12,4 +12,9 @@ cascade:
 {{< whatsnext desc="General guides:">}}
     {{< nextlink href="/mobile/guide/setup_mobile_device" >}}Set Up Your Mobile Device for the First Time
 {{< /nextlink >}}
-{{< /whatsnext >}}
+{{< /whatsnext >}}
+
+{{< whatsnext desc="General guides:">}}
+    {{< nextlink href="/mobile/guide/configure-mobile-device-for-on-call" >}}Configure mobile device for On-Call
+{{< /nextlink >}}
+{{< /whatsnext >}}
@@ -0,0 +1,153 @@
+---
+title: Set Up Your Mobile Device for Datadog On-Call
+further_reading:
+- link: "https://docs.datadoghq.com/service_management/on-call/"
+  tag: "Documentation"
+  text: "On-Call Documentation"
+- link: "https://docs.datadoghq.com/service_management/mobile/"
+  tag: "Documentation"
+  text: "Mobile App Documentation"
+---
+
+Being on-call requires reliable and timely notifications to ensure you can respond to incidents effectively. This guide walks you through the steps to configure your mobile device for optimal performance with [Datadog On-Call][5].
+
+1. Install the [Datadog mobile app][1].
+2. [Set up push notifications](#set-up-push-notifications): Enable your device to receive notifications from the Datadog mobile app.
+3. [Circumvent mute and Do Not Disturb mode](#circumvent-mute-and-do-not-disturb-mode-for-on-call): Receive push notifications, voice calls, and SMS while your device is in Do Not Disturb mode.
+
+## Set up push notifications
+<div class="alert alert-info">
+When you log into the Datadog mobile app for the first time, an onboarding flow takes care of notification settings and permissions.
+</div>
+
+However, by default, the mobile app is not allowed to send you notifications. To receive push notifications: 
+
+{{< tabs >}}
+{{% tab "iOS" %}}
+
+1. In the Datadog mobile app, navigate to **Settings** > **Notifications**.
+
+   {{< img src="service_management/mobile/ios_settings_may_2025.png" alt="Find the notification settings in the iOS version of Datadog's mobile app." style="width:35%;" >}}
+
+2. Enable the **Allow Notifications** toggle. If this is your first time enabling notifications, this opens up a permissions prompt. Grant permission, then touch **Enable Notifications** again to go to the iOS system settings.
+
+   {{< img src="service_management/mobile/ios_notification_may_2025.png" alt="Configure the system notification settings of your iOS device." style="width:100%;" >}}
+
+3. Within the iOS system settings, make sure you enable the **Allow Notifications** toggle. Datadog highly recommends you also enable the **Sound** and **Badges** toggles.
+
+Make sure you grant the mobile app the necessary permissions.
+{{% /tab %}}
+
+{{% tab "Android" %}}
+1. In the Datadog mobile app, navigate to **Settings** > **Notifications**.
+
+   {{< img src="service_management/mobile/android_settings_may_2025.png" alt="Find the notification settings in the Android version of Datadog's mobile app." style="width:35%;" >}}
+
+2. Enable the **Allow notifications** toggle. Datadog highly recommends you also enable **Sound and vibration** and **Show content on Lock screen**.
+
+   {{< img src="service_management/mobile/android_notification_may_2025.png" alt="Configure the system notification settings of your Android device." style="width:100%;" >}}
+
+{{% /tab %}}
+{{< /tabs >}}
+
+### Custom sounds
+On both iOS and Android, you have the option to override the default system notification sounds. The Datadog app comes preloaded with a selection of custom sounds.  
+
+## Circumvent mute and Do Not Disturb mode for On-Call
+You can override your device's system volume and Do Not Disturb mode for both push notifications (from the Datadog mobile app) and telephony notifications (such as voice call and SMS).
+
+### Critical push notifications
+{{< tabs >}}
+{{% tab "iOS" %}}
+
+{{< img src="service_management/mobile/ios_critical_may_2025.png" alt="Override your iOS device's system volume and do-not-disturb mode." style="width:100%;" >}}
+
+1. In the Datadog mobile app, navigate to **Settings** > **On-Call**.
+
+2. Enable the **Critical Alerts** toggle. Critical alerts ignore the mute switch and Do Not Disturb. If you enable critical alerts, the system plays a critical alert’s sound regardless of the device’s mute or Do Not Disturb settings.
+
+3. Within the iOS system settings, make sure you enable the **Critical Alerts** toggle. Make sure you grant the mobile app the necessary permissions.
+
+4. Select your device for **High Urgency Notifications** and/or **Low Urgency Notifications** under the Notification Preferences section.
+
+5. Test the setup of your critical push notification by tapping **Test push notifications**.
+
+{{% /tab %}}
+{{% tab "Android" %}}
+
+{{< img src="service_management/mobile/android_critical_may_2025.png" alt="Override your Android device's system volume and Do Not Disturb mode." style="width:100%;" >}}
+
+1. In the Datadog mobile app, navigate to **Settings** > **On-Call**.
+
+{{< img src="service_management/mobile/android_allow_notification_may_2025.png" alt="Override your Android device's system volume and Do Not Disturb mode." style="width:100%;" >}}
+
+2. If notification permissiongs are missing, tap **Bypass Do Not Disturb** and enable **Allow notifications** in System Settings.
+
+{{< img src="service_management/mobile/android_override_system_may_2025.png" alt="Override your Android device's system volume and Do Not Disturb mode." style="width:100%;" >}}
+
+3. Then tap **Bypass Do Not Disturb** and enable **Override Do Not Disturb** in System Settings for High Urgency On-Call.
+
+{{< img src="service_management/mobile/android_override_system_volume_may_2025.png" alt="Override your Android device's system volume and Do Not Disturb mode." style="width:100%;" >}}
+
+5. In order to override system volume, tap the **Override system volume** and allow **Mode access** in System Settings to toggle on **Override system volume**.
+
+6. On web, set up notifciation preferences for **High Urgency Notifications** and/or **Low Urgency Notifications**.
+
+7. Test the setup of your critical push notification by tapping **Test push notifications**.
+
+<div class="alert alert-danger">
+On Android, the Datadog mobile app cannot bypass system volume or Do Not Disturb settings when used within a Work Profile. As a workaround, install the Datadog mobile app on your personal profile.
+</div>
+
+{{% /tab %}}
+{{< /tabs >}}
+### Custom sounds for critical push
+For high-urgency notifications, Datadog strongly recommends customizing your system sounds and volume settings. This ensures that alerts are not only more distinct and recognizable, but also more effective in capturing attention.
+
+### Telephony channels (voice calls and SMS)
+
+For reliability, Datadog uses a rotating set of phone numbers to contact you. To help your phone recognize calls and messages from Datadog On-Call, you can create a digital contact card. This card automatically updates with Datadog's latest phone numbers. You can assign special permissions to this contact in your system settings for enhanced functionality, such as circumventing Do Not Disturb mode.
+
+{{< tabs >}}
+{{% tab "iOS" %}}
+
+{{< img src="service_management/mobile/ios_sync_card_may_2025.png" alt="Override your iOS device's Do Not Disturb mode for SMS and voice calls" style="width:100%;" >}}
+
+1. In the Datadog mobile app, navigate to **Account** > **Settings** > **Notifications**.
+
+2. Toggle on **Enable Automatic Contact Card Sync**. This creates a contact named "Datadog On-Call", which updates regularly with Datadog's latest phone numbers.
+
+3. After this contact is created, open your iOS system settings and navigate to **Focus** > **Do Not Disturb**.
+
+4. Under **People**, allow notifications from the Datadog On-Call contact. If you enabled critical alerts for Datadog push applications, then the Datadog mobile app also appears under **Apps**.
+
+5. To bypass silent mode, navigate to the Datadog On-Call contact >> tap **Ringstone** >> activate **Emergency Bypass**.
+{{% /tab %}}
+
+{{% tab "Android" %}}
+
+{{< img src="service_management/mobile/android_sync_card_may_2025.png" alt="Override your Android device's do-not-disturb mode for SMS and voice calls" style="width:100%;" >}}
+
+1. In the Datadog mobile app, navigate to **Settings** > **On-Call**.
+
+2. Under **Phone & SMS**, enable **Automatic Contact Card Sync**. This creates a contact named "Datadog On-Call", which updates regularly with Datadog's latest phone numbers.
+
+3. After this contact is created, mark it as a favorite.
+
+4. Open your Android system settings and navigate to **Sound & vibration** > **Do Not Disturb**. Create an exception for the Datadog On-Call contact.
+
+{{% /tab %}}
+{{< /tabs >}}
+
+<div class="alert alert-info">
+<a href="https://datadog-on-call.s3.amazonaws.com/datadog-on-call.vcf">Download the current version of the Datadog On-Call contact card</a>. <strong>Note</strong>: The contact card is subject to change at any time.
+</div>
+
+## Troubleshooting
+For help with troubleshooting, [contact Datadog support][2]. You can also send a message in the [Datadog public Slack][3] [#mobile-app][4] channel.
+
+[1]: /service_management/mobile/?tab=ios
+[2]: /help/
+[3]: https://chat.datadoghq.com/
+[4]: https://datadoghq.slack.com/archives/C0114D5EHNG
+[5]: /service_management/on-call/
@@ -31,6 +31,8 @@ Add widgets on your home screen to quickly access real-time critical information
 {{% /tab %}}
 {{< /tabs >}}
 
+**Note**: Widgets refresh every 30 minutes. Manually trigger refresh by tapping on timeframe located at top left of the widget.
+
 ### Incident widgets
 View your [open incidents][1] from your mobile home screen with Datadog widgets. To dive deeper into issues, tap any open incident displayed in the widget to have it open with more details in the Datadog mobile app.
 

@@ -117,6 +117,8 @@ For reliability, Datadog uses a rotating set of phone numbers to contact you. To
 3. After this contact is created, open your iOS system settings and navigate to **Focus** > **Do Not Disturb**.
 
 4. Under **People**, allow notifications from the Datadog On-Call contact. If you enabled critical alerts for Datadog push applications, then the Datadog mobile app also appears under **Apps**.
+
+5. To bypass silent mode, navigate to the Datadog On-Call contact >> tap **Ringstone** >> activate **Emergency Bypass**.
 {{% /tab %}}
 
 {{% tab "Android" %}}
@@ -138,4 +140,10 @@ For reliability, Datadog uses a rotating set of phone numbers to contact you. To
 <a href="https://datadog-on-call.s3.amazonaws.com/datadog-on-call.vcf">Download the current version of the Datadog On-Call contact card</a>. <strong>Note</strong>: The contact card is subject to change at any time.
 </div>
 
+## Troubleshooting
+For help with troubleshooting, [contact Datadog support][2]. You can also send a message in the [Datadog public Slack][3] [#mobile-app][4] channel.
+
 [1]: /service_management/mobile/?tab=ios
+[2]: /help/
+[3]: https://chat.datadoghq.com/
+[4]: https://datadoghq.slack.com/archives/C0114D5EHNG