System Model or SKU

• Laptop 13 (AMD Ryzen AI 300 Series)

BIOS VERSION

BIOS Version/Date: INSYDE Corp. 03.04, 2025-06-10

DIY Edition information

If you are experiencing an issue on a DIY system, Please also fill out the memory and storage devices you are using.
Memory: KINGSTON 5600MHZ 64GB (2 X 32GB) DDR5 FURY PNP CL40 SODIMM
Storage: WD Black SN770 2TB M.2-NVME SSD

Standalone Operation

Are you running your mainboard as a standalone device. Is standalone mode enabled in the BIOS?

• Yes
• No

--> How do I check this?

Describe the bug

After a seemingly successful installation of the newest BIOS my OneDrive won’t login anymore due to the error “Your computer’s Trusted Platform Module has malfunctioned.” -Server message: “Keyset does not exist”.

Steps To Reproduce

Steps to reproduce the behavior:

1. Go to OneDrive
2. Try to login
3. Enter Password & Confirm with Authenticator
4. See error

Expected behavior

Login to work properly and OneDrive to function seamlessly

Screenshots

--> ATTACHED

Operating System (please complete the following information):

• OS/Distribution: Windows 11 IoT Enterprise LTSC (OS Build 26100.4652)

Troubleshooting Information (Get-TPM)

PS C:\WINDOWS\system32> Get-Tpm
TpmPresent : True
TpmReady : True
TpmEnabled : True
TpmActivated : True
TpmOwned : True
RestartPending : True
ManufacturerId : 1297303124
PpiVersion : 1.3
ManufacturerIdTxt : MSFT
ManufacturerVersion : 10.6.0.4
ManufacturerVersionFull20 : 10.6.0.4
ManagedAuthLevel : Full
OwnerAuth : dIppN9mdTIU1ojo4CDqIclzbt/Y=
OwnerClearDisabled : False
AutoProvisioning : Enabled
LockedOut : False
LockoutHealTime : 10 minutes
LockoutCount : 0
LockoutMax : 31
SelfTest : {}

Additional context

It was functioning well just before I did the BIOS upgrade.

Related Cases

https://community.frame.work/t/onedrive-error-after-bios-3-04-upgrade-your-computers-trusted-platform-module-has-malfunctioned-keyset-does-not-exist/72510