About: Back-office software

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Retail back-office software is used to manage business operations that are not related to direct sales efforts and interfaces that are not seen by consumers. Typically, the business processes managed with back-office software include some combination of inventory control, price book management, manufacturing, and supply chain management (SCM). Back-office software is distinct from front-office software, which typically refers to customer relationship management (CRM) software used for managing sales, marketing, and other customer-centric activities.

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  • Retail back-office software is used to manage business operations that are not related to direct sales efforts and interfaces that are not seen by consumers. Typically, the business processes managed with back-office software include some combination of inventory control, price book management, manufacturing, and supply chain management (SCM). Back-office software is distinct from front-office software, which typically refers to customer relationship management (CRM) software used for managing sales, marketing, and other customer-centric activities. Back-office software solutions have evolved with the emergence of cloud-based software as a service (SaaS). Several back-office software providers offer cloud-based services that simplify and streamline back-office management functions, particularly for companies with multiple locations. These simplified platforms have given companies an alternative to business process outsourcing (BPO), which involves handing over the management of a company's back-office to a third-party service provider. With back-office software, companies can derive actionable intelligence from the system without any particular expertise. (en)
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  • Retail back-office software is used to manage business operations that are not related to direct sales efforts and interfaces that are not seen by consumers. Typically, the business processes managed with back-office software include some combination of inventory control, price book management, manufacturing, and supply chain management (SCM). Back-office software is distinct from front-office software, which typically refers to customer relationship management (CRM) software used for managing sales, marketing, and other customer-centric activities. (en)
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  • Back-office software (en)
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