Support Center

Help us to resolve your question quickly

Before posting, we strongly recommend searching our mailing list archives and using our website search below to match documentation:

When posting a question, please consider these points to ensure we can assist swiftly:

• Include screenshots and URLs whenever possible. For errors, describe the steps taken that led to the error.
• When sending a tracks display URL, use the Session tool. Web browser URLs can change or expire for our tracks display.
• If your issue is regarding custom data, include that data (or a small subset) in your message so that we may replicate the problem.
• If you are requesting a liftOver file, include the GenBank (GCA_*) or RefSeq (GCF_*) identifier in the message.
• If you would like to request a browser for a new assembly, use our GenArk assembly request form.

Commercial licensing inquiries

Genome Browser: genome-www@soe.ucsc.edu
Private list for licensing questions. For more information about licensing the Genome Browser software, see the software licensing requirements.

Blat and In-Silico PCR: kent@soe.ucsc.edu
See the Kent Informatics for more information.