Brand reputation

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Customer Service Management, Bad Customer Service, Writing Sites, Customer Complaints, Priorities List, Nonprofit Fundraising, Media Studies, New Business Ideas, Online Reputation Management

I’m going to tell you to do exactly what I do. Don’t ignore a single disgruntled supporter. Express compassion and contrition. If someone takes the time to tell you they’re unhappy, that means they care. They’re connected to you. They want something from you, and you’re disappointing them. This is your…

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