Hier erfahren Sie, wie Sie effektiv mit verschiedenen Interessengruppen in einem universitären Umfeld kommunizieren können.

In a university environment, treating everyone equally is essential for fostering an inclusive and productive atmosphere. Effective communication with diverse stakeholders - whether students, academics or professional service staff, always recognise the value each individual brings to an institution. People contribute uniquely to a university mission, and collaboration thrives when we acknowledge and respect these contributions equally. Clear, open communication built on mutual respect helps bridge any divides, ensuring that all voices are heard and that the university benefits from the full range of talents and perspectives within its community.

Effectively communicating with diverse stakeholders in a university setting requires adaptability and clarity. I tailor my communication style to meet the needs of each group, whether it's faculty, students, or external partners. Active listening helps ensure I understand their perspectives and concerns. I use clear, concise language and avoid jargon to keep messages accessible to everyone: regular updates, open forums, and feedback loops foster transparency and trust. By being responsive and inclusive, I create a collaborative environment where all stakeholders feel heard and valued.

🌎 Diversity is the best! 🌎 When working in a multicultural institution, we inevitably meet students and colleagues from various backgrounds. Being open-minded and flexible, adjusting to those around you, is essential! 💡How to do it? 🤔 🌟First, question yourself. We often see the world based on how we were raised and taught. Begin by asking if your approaches and attitudes work across different contexts or require adjustments! 🌟Then, review your arguments and tone of voice. Can everyone relate to them, or just the locals? Do international students and colleagues understand your jokes? Could your words or actions be perceived as offensive by those around you? 💡Think!💡 🌟 Broaden your horizons and learn from those around you! 🧠💡

One of my favorite quotes is from white Christmas when Bing Crosby says to one of the sisters. “Everybody’s got an angle”. This is always top of mind anytime I communicate with diverse stakeholders. Everyone really does have an angle and if you want to create a successful line of communication and partnership with a stakeholder…find their angle.

A comunicação eficaz é fundamental para o sucesso de qualquer instituição, especialmente em um ambiente universitário, onde a diversidade de partes interessadas é grande. Alunos, professores, funcionários administrativos, pais, comunidade externa, empresas parceiras e órgãos governamentais são alguns dos públicos que precisam ser atendidos.

Em vez de simplesmente transmitir informações, é essencial que saibamos ouvir com atenção as diferentes perspectivas, reconhecendo as necessidades e preocupações de cada parte interessada. Ao praticar a escuta ativa, criamos um espaço de diálogo mais aberto e inclusivo, onde todos se sentem valorizados. Isso fortalece as relações e contribui para uma tomada de decisão mais alinhada e eficaz.

La escucha activa es un proceso de máximo valor dentro de la actividad académica. Permite detectar los diversos puntos de vista que afloran en los grupos de trabajo, coincidencias, desacuerdos, tensiones y conflictos; así como, el impacto que tienen en los involucrados tales puntos de vista. En mi experiencia he contribuido a crear espacios de libre expresión, de respeto a la diversidad de perspectivas y diálogo constructivo. Es necesario evitar la confrontación y favorecer el el intercambio, lo cual permite el enriquecimiento mutuo. Hay que entrenarse en el manejo de la escucha activa, dar ejemplo de que se puede discrepar y no por ello generar malestar.

When we actively listen, we create the space for more creative and holistic approaches to solving the complex issues universities face today.

Active listening also involves listening to what they may not be telling you. It means looking at why someone is telling you their opinion and being able to show appreciation for their input so they feel heard.

Una de las condiciones para que la comunicación sea efectiva e inclusiva es exponer las ideas de forma sencilla, libre de jergas y tecnicismos. Nuestro mensaje debe llegar a todos los que conforman la comunidad académica. Es preciso abrir espacios para la retroalimentación para que haya una comunicación real. Hay que saber oír para poder hablar.

Clear messaging is crucial in navigating complex academic topics and administrative tasks. By avoiding jargon and acronyms, you ensure that all stakeholders, regardless of their background, can understand and engage effectively. Using simple language and concrete examples makes information accessible and actionable, fostering better collaboration and participation. This approach minimizes misunderstandings and creates a more inclusive environment where everyone feels valued and capable of contributing. Ultimately, clear communication enhances efficiency, strengthens relationships, and supports the achievement of common goals within educational and administrative settings.

Clear messaging goes back to the “it’s not why you said it’s how you said it” adage. You have to know your audience not just by the department they work for and their role but what their preferred line of communication is. Doing that will allow you to have your message heard clearly in the way your audience needed it.

Clear messaging is crucial in a university setting, where diverse stakeholders may have varying levels of familiarity with academic jargon or administrative procedures. Avoid using complex language, acronyms, or discipline-specific terms that might confuse those outside your field. Instead, focus on using straightforward, accessible language; where necessary, provide concrete examples to clarify your points. This approach ensures that all parties, from students to external partners, can fully understand and engage with the message. Clear communication fosters inclusion, reduces misunderstandings, and enhances collaboration across the institution.

En mi experiencia académica la retroalimentación ha sido fundamental ya que ha contribuido para garantizar la direccionalidad de las metas propuestas. He tenido la oportunidad de recibir retroalimentación de los estudiantes, colegas, personal administrativo y obrero. De igual modo, con personas de instituciones y comunidades extra universitarias. Ello, me ha permitido evaluar mi desempeño, hacer ajustes en algunas propuestas académicas y descubrir aciertos de los cuales no tenía conciencia. No hay que temer al diálogo franco. Es una fuente de enriquecimiento para todos.

Digital tools are vital for improving communication in virtual teams. Apps like Slack, Microsoft Teams, and video conferencing platforms such as Google Meet and Zoom enable quick connections and enhance efficiency. Email and calendar integration further streamline communication, while Google Drive offers secure cloud storage for file access and real-time updates. In a university context, selecting communication tools must align with specific situational needs. Analysis reveals that institutions primarily utilize social messaging tool X (formerly Twitter), Instagram, Facebook, email, dedicated intranet portals, and in-house developed alums and student portals.