Employee conflict resolution

Among the key areas of improvement for employees: 1 Public speaking, 2 Written communication, 3 Interpersonal relations, 4 Listening, 5 Creativity, 6 Emotional intelligence, 7 Conflict resolution, 8 Adaptability, 9 Teamwork, 10 Self-management. Discover more examples where your employees can get better.

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Here are 4 ways leaders effectively manage employee conflict that may help you brush up on your skills. Check them out now.

More than likely, your office setting is filled with many employees who comprise just as many diversities in terms of their skills, strengths and weaknesses, cultural norms and backgrounds. These people also come with their own set of unique ideas, communication styles, habits, and ethics. According to Forbes, a staggering 60 – 80% of challenges and difficulties within organizations stem from tense or difficult relationships among employees.

When your team members are fighting or are otherwise engaged in an uncordial relationship, the rest of the team can’t function very well. Freedom to disagree with others cannot be boundaryless and it cannot come at the cost of creating a toxic work environment for the team. As a manager, it’s your job to define a healthy boundary between constructive disagreements and destructive behavior

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Workplace conflict is costly, in terms of morale and actual dollars. According to a study that CPP Inc. (publishers of the Myers-Briggs Assessment) commissioned, employees in United States companies spend approximately 2.1 hours each week involved in conflict. This amounts to around $359 billion in hours paid that are filled with – and focused on – conflict instead of on positive productivity. Read more here:

If you are a manager or in human resources, employee conflict resolution falls under your purview of responsibility. When two or more employees engage in conflict with each other, or other levels of management, it’s up to you to navigate the ups and downs of it and ensure the conflict gets resolved quickly with as little negative impact on the team as possible. Read more here.