Supporting teams to take feedback as an opportunity to become stronger together, rather than a personal attack can make a big difference. Negative feedback can easily create deeper challenges if team members begin to blame one another. Building an "team vs the challenge" culture rather than "team vs client" or "one person vs another" can be a game changer. Also, debriefing on the following can help teams shift into a more positive mindset: 1. What did team members find most challenging 2. What did they learn from that 3. What did they enjoy from the project 4. What would they want to try differently This helps shift from defensiveness to inquisitiveness, which supports team harmony.

I agree it is very important to have client's feedback to understand the performance of our team. On the other hand, supporting the team to receive and take feedback and discuss about the facts about our performance in a positive and trustful way and get the weaknesses improved can make the team grow and more cohesive. Avoiding any personal attack and blaming should be reminded. No avoidance and facing the challenges together as a team, as well as supporting each other to resolve the problems and move forward, will be the key of success and building a strong team.

Cuando se reciben comentarios negativos hay que hacer una reflexión.Todo le recibido debe ser aceptado de forma positiva y analizar las razones. En caso de encontrar posibles soluciones se debe evitar buscar culpables solo hay que enfrentarse al nuevo reto de mejorar.