¿Cómo se pueden abordar las violaciones de confidencialidad de forma respetuosa?

Best thing to do is to inspire confidence and security. Prove that you know exactly what's happened and that you will have the correct procedure in place to address the problem. Also take some responsibility: don't act like if it's someone else's fault, you'll also lost credibility.

If a company system suffers a breach, this means all the security and confidentiality systems that company has in place did fail. So as a minimum the company should take full responsibility for the breach and communicate to all interested parties the extent of the damage and suggest what actions to implement as soon as possible to limit the impact of the breach. I have been recently interested by a breach in Samsung, and they advised to change the password. Well this is a standard recommendation that always work. In regard to other data which can be make public on the deep web consequently to a breach, there is really few things a company can do. As a customer I would loved to know that my data were encrypted, but that was not the case.

It’s always best to be transparent about whatever is happening with confidentiality. Own up to the issue and take responsibility.

In acknowledging a breach, a covered entity in the behavioral health sector must remember its obligation to notify the HHS, as mandated by HIPAA. This step is not just about accepting responsibility; it's about adhering to federal regulations. Prompt notification to HHS is a critical part of the response process, not to mention a legal obligation.

First, was the confidentiality breach because the person was going to do harm to self? Yes acknowledge this, however, be aware of what the breach was before going further into it. Because when another feeling to do harm to self or other, or other doing harm to self or other, those are the exceptions and must be reported. This must be informed to person that this confidential information must be reported

I believe that this is actually a correct way to do so where you are not accusing or making someone feel small. But by just addressing it actually and discussing it will allow a person not to feel less than and this makes it easier to acknowledge what you have done or someone else has done

I agree that first step to address confidentiality breach should to acknowledge it and take responsibility and have honest conversation with affected peer whose confidential information is breached and take necessary steps to reduce any damage done to peer.

Address the breach and establish facts aorund the breach. If you're interviewing the parties involved, start by asking wh-questions which create context (e.g. what work load, which information accessible, what capacity at the time, why then etc.). This will enable you to fully comprehend the context and environment which may have contributed to the breach thus enabling you to possibly change things in the future, making your organiztion more resilient. Move on to the more personal questions (why did you feel it was necessary, was it somehow embedded in personal apirations etc.). Lastly, address now and going forward. Acknowledge if something in your organization acted as contributing factor but also be very clear about any consequences.

Always best to speak to anyone who may have an issue face to face. Don’t hide behind an email or text. Be genuinely concerned for how they feel and listen and be curious about them.

Remember to try to address all the possible side effects of the problem. Dont just assess the main problem but try to dig deeper in the consequences. there could be thirdy party sistems affected, or some other side effects you cannot see in first instance. Sweeping dust under the carpet could lead to more srious consequences in the future.

I think it would be nice to provide any of the interested parties with the details about the compromised information and possibly advise how to deal with this. It is not nice to say, we gave away your credit card number as it was not encrypted on our end and this now lies on some db in the deep web. But this is the first thing I would say to any person or company impacted by the breach: please block your credit card asap and replace it. I believe this is the very first and only action to take for a customer who find his details exposed in a data breach. After you prevent any money lost, maybe you can provide a number to discuss a possible action just in case they lose money, like a refund to keep the customer trust.

The impact is very important of course. Who was affected, how they were affected and what were the effects over all, also the breach is important itself. Discover the emotional state of those affected, and discover how the breach impacted all involved. I would say if the situation has escalated, do all in your power to deescalate the situation and resolve any issues without having to invoke the powers of law or human resources.

This is the phase when you take the procedures you put in place and test it in a real time scenario. Be prepared to correct and change them as much as needed: real time scenarios are different from accademic ones. Be sure to learn from your eventual mistakes and change the procedures accordingly.

I believe that addressing the consequences of a breach after the breach has happened brings now or few benefits to a company and to the company reputation. When a company knows that acquires sensible data from her customers or third party, at that specific point in time need to discuss what systems to put in place to protect the information and what to do in case of a data breach occurs. Data breach is a risk that must be evaluated in advance and suitable mitigation plan should be already in place, along the deployment of all the much needed technologies to prevent the potential of damage of a data breach.

The consequences could be severe, life changing as a matter of fact. The consequences could cause a domino effect not only to the economic state of the peoples involved but also they’re as well. Speak with all involved and try to reason without destroying the lives of anyone or without legal action.

Be sure not to address all these issues alone: having a good team is key. Use your legal department, the project manager and also the tech leader to be sure to deeply understand what are the corrections that needs to be made to avoid this issue to happen again.

Apologizing is not only a way of expressing regret and remorse, but also a way of showing respect and care for the peer: ok your company apologized but someone used my credit card to spend 10.000 on aws ec2 instances for bitcoin mining, are you gonna refund me? If your company offers a compensation or it is available to discuss a compensation plan then apologies have a sense, if not they are just a joke.

Apologizing and repairing the relationship with those affected by the breach should be accompanied by tangible actions, such as implementing revised policies that address the issues which led to the breach. This demonstrates a commitment to making meaningful changes and restoring trust.

It doesn't matter if you're the oversight who was called in to access the situation, the victim or the one doing the perpetrator, all should work together to resolve all dynamics. Oversight the victim or the villain, depending on the situation. These dynamics usually can be resolved with simple heart to hearts, a conversation that matters, but if the perpetrator was trying to cause harm intentionally, well dealing with a criminal is a different story.

I do not agree with these statement, forgiving yourself or the others: a company is a collective entity and when there is a massive error like having a breach for data in clear, while you could have prevented the effects just by using data encryption which is available on all the major cloud systems and in house servers, means that many people in the company were as a minimum careless. There is a problem here where all the techies in the company did not understand what they were doing. Now the only problem is just to find who is not critical to the company and can be fired immediately versus who can you fired let's say after some month.

Sometimes we need to move on, regardless if all were forgiven or if legal action was taken. Sometimes the best thing to do in these situations is to try to resolve the dynamic as civilized as possible, learn a lesson from all mistakes, reinforce the weakness and call it a day.

An important aspect to consider is the ongoing process of policy evaluation and modification. Sharing experiences and best practices for policy review and updates can help other organizations in the behavioral health field stay current and compliant, fostering a community that prioritizes client safety and trust.

I agree with most of the feedback except the one where someone needs to get fired. We are all human, mistakes are part of our learning as long as we can take responsibility and reassure the client that no breach was intended, allow our vulnerable side to be seen and look at how we can do it differently and not feel ashamed. It is all part of our growing edge.

It is imperative to know what state and federal laws may regulate any compromised data. Most federal regulations provide specific guidelines on how to acknowledge/address a breach. ie: With HIPAA, as a part of the breach notification process, affected individuals must be given specific information including what data elements were lost, how the event occurred, how was it discovered, what is being done to remedy it and ensure it won't happen again... Smaller companies in particular need to be familiar with regulatory entities.

Having a problem is a shame, but is also a great way to improve ourselves. Be sure to learn for the error, and to assess all the other projects in the company: you may find out that the same problems is occurring in some other areas. Be sure not only to correct the problem but spread the knowledge across the company to came out stronger.