Farm Rio Help Center

- Final Sale items cannot be returned or exchanged. - You’ll be able to identify if an item is a Sale item or a Final Sale item by the tag above the item’s name. - No extra discounts can be applied to Final Sale items, unless communicated otherwise by our official channels.

- The only difference between normal Sale items and Final Sale items is that Final Sale items cannot be returned or exchanged. - You’ll be able to identify if an item is a Sale item or a Final Sale item by the tag above the item’s name. - Sale items can be normally returned or exchanged if in compliance with our Return Policy. Final Sale items cannot be returned or exchanged.

- Price Adjustments can be honored within 7 days of the original purchase and any duties and taxes paid are nonrefundable. If your purchase was made more than 7 days before your request and/or the sale price has already expired by the time of your request, no Adjustments can be made. - Only one Price Adjustment can be processed per order. - Taxes are non refundable. - All of our discounts are non cumulative, unless stated otherwise. Therefore, only one discount can be applied to each order and Price Adjustment cannot match discounts. - Your product will be considered Final Sale after a Price Adjustment to a Final Sale price.

- Unfortunately, during sales or any high peak season, no edits/cancellations can be made on existing orders.

- We can only price adjust items bought from our own website and for prices shown on our own website. We do not price match with FarmRio items from other stores or for prices shown on other stores.

- Our customer service team is here to assist you from Monday to Friday, from 8 am EST to 5 pm EST. Email is the best way to talk with our team during the high demand of this sale period and our response time is 2-5 business days. - We kindly request that you restrain from sending duplicate messages with the same inquiry, as it can delay our response time, to you and to others. Don’t worry! No one will be left unanswered. - If 5 business days have passed and you were not answered yet, we kindly ask you to double check your spam and promotions folder. If there are still no messages from us, then please resend your inquiry and we’ll be happy to help!

- During a promotion period, orders may take some extra time to be processed and shipped. Kindly allow 3-4 extra business days of processing before starting to count the delivery time informed at the checkout. We’re working our best to deliver your order as soon as possible!